Customer reviews from Western Digital
WD - My Passport 5TB External USB 3.0/2.0 Portable Hard Drive - Sky
Average customer rating
4.3
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
24
4 Stars
5
3 Stars
0
2 Stars
2
1 Star
3
0%of customers recommend this product.
(
0 out of
2)
Customer Reviews for WD - My Passport 5TB External USB 3.0/2.0 Portable Hard Drive - Sky
Posted by: VoiceofDuum
Verified Purchase:Yes
Fast, big, reliable - this WD disk is everything you want in a 5tb drive
Written by a customer while visiting Western Digital
Posted by: Jazzfan
Verified Purchase:Yes
The unit is absolutely simple to connect and use. My only issue is that it's slower than the Toshiba Canvio.
Written by a customer while visiting Western Digital
Customer Rating
5
Good, fast and portable drives.
on July 28, 2021
Posted by: BECustomer
Great drives that are light, portable and deliver fast speeds.
I've just bought a second one for backups!
I've just bought a second one for backups!
I am a happy WD product user. The quality is good and these drives look & feel modern.
These drives are very portable due to their small size.
Thanks to USB 3.0 you don't need an external power supply as they can operate from just a single cable. On the older USB 2.0 you will not get the speed benefits of USB 3.0 but when connected to USB 3.0 they can transfer data fast.
Thanks to USB 3.0 you don't need an external power supply as they can operate from just a single cable. On the older USB 2.0 you will not get the speed benefits of USB 3.0 but when connected to USB 3.0 they can transfer data fast.
The USB cable length is perfect. Not too lengthy which would get in the way and not too short making it difficult to connect. It's about 30cm (1 ft) I believe.
They are decently priced as well. Prices have risen recently but I've bought the 5TB version at a reasonable price still.
They are decently priced as well. Prices have risen recently but I've bought the 5TB version at a reasonable price still.
These drives are Plug & Play (at least on Windows machines). Just connect the drive and start using it.
I highly recommend connecting your drive to a USB port either directly on the motherboard (back of computer) or from your PC case (front/top panel).
I connected one of these drives to a USB hub and the drive started making a scary clicking noise.
Turns out my USB hub is dodgy and doesn't always provide the correct power! So be careful using USB hubs for data transfer.
I connected one of these drives to a USB hub and the drive started making a scary clicking noise.
Turns out my USB hub is dodgy and doesn't always provide the correct power! So be careful using USB hubs for data transfer.
AFAIK, the 5TB drive is not an SSD (where the others are I believe) but a HDD which makes it a bit more vulnerable. You can hear/feel the spinning drive inside the case. It's not loud though.
Something to keep in mind.
Something to keep in mind.
In 2011 I experienced severe data loss, using 1.5TB hard drives from another brand. Since then I switched to WD and have never looked back!
I own many internal and external WD drives and haven't had one fail on me yet. This tells me WD drives are good quality and reliable.
I own many internal and external WD drives and haven't had one fail on me yet. This tells me WD drives are good quality and reliable.
Nonetheless, drives can (and ultimately will) fail so always make sure you have a backup of your data. I keep 1:1 exact data copies/clones (and even that is technically not safe enough).
These drives are great for that purpose.
These drives are great for that purpose.
Written by a customer while visiting Western Digital
Customer Rating
1
1.5 years of usage
on September 12, 2024
Posted by: johnsy
I should have known better... My 3 WD Drives 5t external drives have all lasted about 1.5yrs. Its right when i order a backup drive to transfer they always go un mountable or do not show up on my mac at all. I only bought the same brand for ease of transfer. Ive lost enough data with WD. Im done. I have Lacis that have been working for 12+ years. Think its time to go back
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, September 16, 2024
Hello,
We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us.
Please contact our technical support team by opening a support ticket at https://support-en.wd.com/app/ask/session/ and share as much information as possible along with the error screenshot. We will investigate the matter to resolve the issues as soon as possible. We will be happy to assist you.
We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us.
Please contact our technical support team by opening a support ticket at https://support-en.wd.com/app/ask/session/ and share as much information as possible along with the error screenshot. We will investigate the matter to resolve the issues as soon as possible. We will be happy to assist you.
Written by a customer while visiting Western Digital
Customer Rating
2
Wish it didn't break
on November 2, 2021
Posted by: CylikeSigh
I love the out-of-the-box functionality of WD drives. Unfortunately, their quality leaves a lot to be desired. This is the 3rd drive I've purchased that has stopped functioning less than a year into owning it; and YES, I've tried all the troubleshooting steps. I won't be buying another WD drive.
Response from Western DigitalBy SM OLS Team, November 3, 2021
Hello,
We are sorry to hear about your user experience with WD Elements Portable and appreciate your time providing this review and bringing this matter to our attention.
We request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Elements Portable and appreciate your time providing this review and bringing this matter to our attention.
We request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
4
Very good product - needs an upgrade
on July 7, 2021
Posted by: Pfiver
In my experience, th eWC Elements disks are highly reliable and offer good bang for the buck.
It is high time that they are upgraded to a USB-C standard connector. That funny micro-c-plus thing is so last century.
Written by a customer while visiting Western Digital
Customer Rating
2
SMR, very slow transfer speeds
on October 6, 2021
Posted by: RedSoxFan
SMR drive: writing speeds get dramatically slow - with NTFS defrag takes few days (!) I'm using it to backup my NAS to it so the speed is not much of an issue but for the average user it will be a bummer. Cannot recommend.
Response from Western DigitalBy SM OLS Team, October 15, 2021
Hello,
We're sorry to hear about your user experience with the WD Elements Portable and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Elements Portable and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
I sent a message asking for help. Nothing. Have not been able to use this at all. VERY dissatisfied.
Response from Western DigitalBy SM OLS Team, November 12, 2021
Hello,
We're sorry to hear about your user experience with the WD Elements Portable and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Elements Portable and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital