Customer reviews from greenworkstools.com
Greenworks - 14 in. 40-Volt Cordless Brushless Chainsaw (2.5Ah Battery and Charger Included) - Black/Green
Average customer rating
4.4
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
30
4 Stars
7
3 Stars
1
2 Stars
2
1 Star
3
86%of customers recommend this product.
(
25 out of
29)
Customer Reviews for Greenworks - 14 in. 40-Volt Cordless Brushless Chainsaw (2.5Ah Battery and Charger Included) - Black/Green
Customer Rating
5
Great chainsaw even if you’re not lumberjack-sized
on August 13, 2021
Posted by: SBarn
from Raleigh, NC
Gender:Female
Verified Purchase:Yes
It’s quiet, light, easy to handle but sliced through a whole tree that had fallen in my yard. I’m a petite woman and had no trouble handling (carefully) this chainsaw.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
I heat my house w/wood & have two gas chainsaws, but sometimes for small jobs or trimming off the ground I don't like getting them out. The Greenworks saw has exceeded my expectations. Light, easily handled, plenty of power & battery matches my string trimmer. Great purchase.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Not impressed
on August 20, 2021
Posted by: First Review
from michigan
Date of manufacture sticker on the box is 1/24/2019, meaning the battery is already 2 1/2 years old before I get to start using it
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, August 20, 2021
Hello First Review,
Thank you for your honest feedback! We understand your concerns and want you to know that we take our customer service experience very seriously. Lithium-ion batteries will last up to 2000 charge and discharge cycles. We have seen great success of these batteries as we stand behind our 3-year battery warranty. With proper storage of the batteries the longevity can be maximized. Here are a few tip to hep you maintain the life of your battery! When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place.
If it ends up that you are having an issue with the battery, please contact our Customer Support at 1-888-909-6757 (1-888-90WORKS), and we would be happy to assist you further in remedying an issues! Please hold on to a copy of your receipt for the duration of the warranty, receipts and or order information needs to be provided for warranty purposes.
Thank you for your honest feedback! We understand your concerns and want you to know that we take our customer service experience very seriously. Lithium-ion batteries will last up to 2000 charge and discharge cycles. We have seen great success of these batteries as we stand behind our 3-year battery warranty. With proper storage of the batteries the longevity can be maximized. Here are a few tip to hep you maintain the life of your battery! When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place.
If it ends up that you are having an issue with the battery, please contact our Customer Support at 1-888-909-6757 (1-888-90WORKS), and we would be happy to assist you further in remedying an issues! Please hold on to a copy of your receipt for the duration of the warranty, receipts and or order information needs to be provided for warranty purposes.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
terrible quality
on June 13, 2022
Posted by: trap
from Fairport NY
Gender:Male
Bought this saw about a year ago. Used it maybe six times since. Worked fine for while now it will run for five minutes and stop. Let it sit for twenty minutes and it will again run for five minutes. Called the company and was told to buy new bar and chain. Did so a no change in performance. Was told warranty was expired. DO NOT BUY THIS SAW
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 13, 2022
Hello trap,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
My 7-year review of 4 Greenworks tools.
on November 27, 2023
Posted by: Less Cord
from Ottawa, Canada
Gender:Male
My 7-year review of 4 Greenworks tools.
I’ve been a user of Greenworks tools for 7 years, and I thought it was time that I left a long-term overall review. Note that I am putting this same review on four tools, and in the case where tools have been discontinued, I’ve selected the tool that appears to be the upgrade to the one I own. My battery-tool addiction started about 15 years ago, prior to Greenworks, but included only heavy lead-acid lawnmowers…. so I knew what I wanted, and what needed to change. But I also knew that I would eventually replace every gas tool, both for the environment as well as for ease of maintenance. I try to inspire neighbors to do the same thing, and I look forward to the day when our neighborhood is not plagued by the incessant sound of gas mowers, chainsaws, leaf blowers, and snow blowers.
I’ve been a user of Greenworks tools for 7 years, and I thought it was time that I left a long-term overall review. Note that I am putting this same review on four tools, and in the case where tools have been discontinued, I’ve selected the tool that appears to be the upgrade to the one I own. My battery-tool addiction started about 15 years ago, prior to Greenworks, but included only heavy lead-acid lawnmowers…. so I knew what I wanted, and what needed to change. But I also knew that I would eventually replace every gas tool, both for the environment as well as for ease of maintenance. I try to inspire neighbors to do the same thing, and I look forward to the day when our neighborhood is not plagued by the incessant sound of gas mowers, chainsaws, leaf blowers, and snow blowers.
My first Greenworks tool was a 40v single stage “digipro” snowblower, which I bought used in 2016 (so it is now about 10 years old). I live in Eastern Canada, with two large driveways to clear, so I had no delusion that a little 1-stage 40v machine could tackle the plow-drift from a 30cm snowfall. But I was pleasantly surprised to find it easily cleared the frequent 10cm snowfalls we get here, and that it was light enough to lift onto our decks and raised walkways to clear places where our big old gas blower could not go. In the 7 years that I have used it, it has never broken down, even though I have hit some pretty-tough hunks of ice. There is a bit of damage to the plastic blades from the above, but nothing that affects the performance. Its great to get out in the early morning and clear snow silently while my family is still asleep!
Since the snowblower worked so well, and came with 2 4AH batteries, I was inspired to add a lawnmower, which is the older version of the 21” brushless mower that I have linked this review to. We pushed this mower very hard (not that it was hard to push!) for 6 years. We have two large (100’ x 90’) properties to cut, and the turf is very uneven. In the spring, when grass grows like hay, the mower gets a workout, and it will take at least four battery charges to do both lots. Later in the summer, we can do one whole lot on a single 4AH battery. The mower is still going strong, and the only sign of wear is that the wheels have become wobbly. I’m not sure about the new models, but the wheels on ours are just nylon with no ball bearings, so they eventually wear and start to wobble. I know I can get new wheels, and I will probably do so next year. Another comment about battery mowers: I love that I can just turn it upside down to clean it out or re-sharpen the blade. You can’t do that with gas! I like to keep the blade sharp, and it is very easy to remove it and touch it up on a grinding wheel.
Shortly after the mower, we bought the 40V 14” chainsaw. I don’t own a gas chainsaw and I never want to, but we have a fireplace and a lot of trees on our properties which often need trimming. The 40v chainsaw is wonderful for this, mostly because of how quiet it is, but also how easy it is to use and maintain. There is a lot of new infill in our neighborhood, and people often take down trees illegally. So those of us who care about these things are always on edge when we hear a chainsaw. I love that I can trim my brush (legally) in silence without stirring up panic in the neighborhood. I don’t know why any homeowner would want or need a large gas chainsaw. That said, I have also found the limits of the saw: taking down larger trees at the cottage, or cutting thick (>10”) hardwood branches will sometimes cause the saw to temporarily stall (it resets in a few seconds). The chain also needs sharpening and tightening sometimes (as all chainsaws do) and I love how easy it is to adjust the tension. I also like that the oil doesn’t leak all over the place, and that the chain is oiled automatically without the need to “pump” the reservoir.
The final item we bought is the 40V 450 CFM blower. It is not Greenworks’ most powerful, and it is not capable of clearing serious leaves on our huge yards, but that’s not why we bought it. It does clear the dirt and leaves and debris from the garage and patio and driveways very nicely, and I’m very happy about that for the low price we paid. It’s also very quiet compared to other battery blowers we’ve heard, and the variable speed is great: when clearing dust and dirt from inside the garage or basement, you don’t want to run this at full throttle!
My final comments are on the batteries. We have a collection of 5 4AH batteries now, and we use them very heavily, especially in “hay season”. Except for the lawnmower, we seldom need more than one battery at a time. However, 2 of the batteries no longer hold a complete charge: they charge up to 3 of the 4 indicator lights. One of these is no longer capable of running the lawnmower or chainsaw, but they both run the leaf blower for a decent amount of time. I have heard warnings that one should never charge Lithium-Ion batteries when they are cold, and it is possible that we caused some of that damage this way before I knew better. In any case, no battery will last forever, and the two that are dying may be the ones from the snowblower which are now 10-years old.
My summary: I love my Greenworks tools, and would have no hesitation recommending them, especially to someone who does not push them as hard as we do. However, I do hope someday to replace my big 29” gas snowblower with a 2-stage battery model, and I know this will require a higher voltage battery system. For that reason, I expect I will also move my other tools to the new system eventually, especially the lawnmower, and maybe the chainsaw, as I invest in bigger batteries. I encourage anyone thinking about battery tools to think about all the equipment you will eventually want, and to choose a brand/battery that will work for everything. I’ll be waiting to see what Greenworks (or other companies?) offer in a 28” snowblower, and my next upgrades will be determined by that.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective
Written by a customer while visiting greenworkstools.com
Posted by: Jon in Cary
Verified Purchase:Yes
Great chainsaw! I'm always surprised that Greenworks is able to pull off reliable battery powered products that rival the big brand names. This tool cleared up a fallen tree for me, and I even got to make a few boards of lumber on my own from it in the process.
Written by a customer while visiting greenworkstools.com
Posted by: Tkfarmer
from Georgia
Gender:Male
Verified Purchase:Yes
Works GREAT I really like the battery powered over gas.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: RLD55
from MS
Gender:Male
Verified Purchase:Yes
Excellent quaility and very easy to use. Cuts just like a gas chainsaw.
I was impressed.
I was impressed.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com