Customer Reviews for Breville - the Smart Oven Pizzaiolo - Brushed Stainless Steel
Customer Rating
2
Great oven, very functional... stone cracks after a few bakes
on August 17, 2021
Posted by: Luca Z
I love the oven, but the stone is clearly not well designed. I think with high temp it expands and cracks, making the oven unreliable. I am already on my second stone and it cracked again. This seems to me a design issue.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, August 18, 2021
We're sorry to hear of your experience with the appliance. We do see you were able to contact a representative soon after posting this review, and they were able to assist you. Thank you for allowing us to rectify the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
This machine is fantastic! My husband is Italian, and we have never been able to find reliably good Italian pizza in the US. The Pizzaiolo is like a little miracle: we use the Wood Fired setting to make authentic Neapolitan-style pizza in about 2 minutes per pizza. I make the dough in advance, using Italian "00" flour, water, olive oil, and yeast -- and each pizza is perfect. Thin, crispy, delicious. It's fun to experiment with different toppings, and we have already hosted several gatherings of friends, who all love the pizzas that come out of this little machine. My only complaint is that I didn't discover this machine years ago!
Absolutely amazing oven. Closest thing to a legit wood fired oven for safe use inside. Heats up in 20minutes and create amazing pizzas. Save up for one, if you enjoy making pizza you must get this oven.
Love the pizzaiolo! It gets extremely hot to cook authentic pizza. Set up is easy and once it reaches temperature, it stays hot. We are learning so much about creating delicious pizzas with this oven. it's not too large or heavy and can be moved around, even taken outdoors. Fairly easy to keep clean too.
I love the way pizza turns out using this pizza maker. I was in love with it until after the four time using it, and the pizza stone just cracked in half for no reason. I thought, no problem, as I only had the maker for two months and it is still in the warranty period. However, I was told that the warranty does not cover parts, but they will send me out a replacement, just this one time. I can’t imagine that a warranty would not cover parts, for what is any product, but a sum of its parts. So anyway, I now wait for my replacement stone so I can make more yummy pizza, but I am worried that the stone will break again after a few more uses, and then I will be on my own to fix it, even if it is still under warranty. Thus, I unfortunately can not recommend this product.
No, I would not recommend this to a friend.
Response from breville.comBy CS, May 3, 2021
Thank you for your review and please accept our apologies for any inconvenience. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
We absolutely enjoy our Breville Smart Oven Pizzaiolo. We have dedicated Saturdays as our brick oven pizza (BOP) day! The instructions for use were easy to follow, and the recipes for pizza sauce and dough are a cinch. And the “hints & tips” are extremely useful.
We keep and use our Pizzaiolo in our outdoor kitchen. My husband and I have so much fun making our pizzas and coming up with all sorts of creative things to put on them. The sky really is the limit on what you can top your pizza with.
Clean up is easy; we do not put our pizza directly on the pizza stone. We put them on our pizza pans and put that on the stone. We even have a few extra pans so when our friends come over, we pop an extra pizza or two in our Pizzaiolo for them as well.
If you are thinking about buying a Breville Pizzaiolo pizza oven, stop thinking and start enjoying. You will not be disappointed!