Customer reviews from breville.com
Breville - the Smart Oven Pizzaiolo - Brushed Stainless Steel
Average customer rating
4.5
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
93
4 Stars
11
3 Stars
6
2 Stars
4
1 Star
5
87%of customers recommend this product.
(
82 out of
94)
Customer Reviews for Breville - the Smart Oven Pizzaiolo - Brushed Stainless Steel
Customer Rating
4
Perfect pizza but a nightmare to clean
on April 17, 2021
Posted by: Anonymous
Have had this product for a while now and I must say the pizzas rival even the best pizza bars. However, its very compact design makes it difficult to clean. The designers neglected to make allowances for this.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Fantastic pizza
on July 1, 2019
Posted by: Char
I love love love this , wish I had bought it sooner , I am an hour and 10 min to town and had given up on having pizza until now , I have made 2 so far and they were truly like the real deal , my challenge is getting the right taste to my sauce , it comes with recipe that I haven't tried yet but will , I am so happy with this , yes it is a investment but if you add up wanting pizza at least once a week plus tipping plus I won't drive so far to get a pizza , this is a wonderful appliance for me ,I made a real thin crust and I made a thicker crust , both were excellent
Written by a customer while visiting breville.com
Customer Rating
5
A pizza lovers dreams.
on December 5, 2020
Posted by: Anonymous
This pizza oven is fantastic! I never would have imagined that this oven would perform so beautifully with every pizza task I used it on. Even the frozen pizzas taste great! I did have my first pizza stone break but I now know why. The pizza stones break when the have too much moisture in them(typically after being cleaned) and are used at the higher range of cooking temperatures before it was completely dry. Breville was nice enough to replace my broken stone!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Beth C
Verified Purchase:Yes
This machine is fantastic! My husband is Italian, and we have never been able to find reliably good Italian pizza in the US. The Pizzaiolo is like a little miracle: we use the Wood Fired setting to make authentic Neapolitan-style pizza in about 2 minutes per pizza. I make the dough in advance, using Italian "00" flour, water, olive oil, and yeast -- and each pizza is perfect. Thin, crispy, delicious. It's fun to experiment with different toppings, and we have already hosted several gatherings of friends, who all love the pizzas that come out of this little machine. My only complaint is that I didn't discover this machine years ago!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Pizza Stone broke after 4 uses
on April 29, 2021
Posted by: Cin123
I love the way pizza turns out using this pizza maker. I was in love with it until after the four time using it, and the pizza stone just cracked in half for no reason. I thought, no problem, as I only had the maker for two months and it is still in the warranty period. However, I was told that the warranty does not cover parts, but they will send me out a replacement, just this one time. I can’t imagine that a warranty would not cover parts, for what is any product, but a sum of its parts. So anyway, I now wait for my replacement stone so I can make more yummy pizza, but I am worried that the stone will break again after a few more uses, and then I will be on my own to fix it, even if it is still under warranty. Thus, I unfortunately can not recommend this product.
No, I would not recommend this to a friend.
Response from breville.comBy CS, May 3, 2021
Thank you for your review and please accept our apologies for any inconvenience. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
Stone has a very bad quality!
on November 30, 2021
Posted by: Sara
We bought the oven a couple of days ago and tried it for the first time tonight. The stone has very bad quality and it has become all black in the first use. We have made so many pizzas over regular stones and in our regular oven and never had any problems and eveytime we had perfect crust. But now the stone for this oven is useless after onmy a one time use and there is no replacement if the 12” stone.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 1, 2021
A pizza stone doesn't become unusable because it becomes stained. Actually, you'll find that most professional pizzerias don't actually wash their stones, but rather heat them to remove residue. In general, you never have to wash a pizza stone. You just scrape off any residue or char. Anything that's left on the surface will turn to harmless ash the next time it's preheated. But, if you choose to, you can wipe the surface with a soft, damp sponge once the stone is completely cool. Then, you'll want to allow it to completely and thoroughly before using it again. If it's not thoroughly dry, any water remaining in the pours of the stone can cause it to crack upon heating.
Regarding your desire to purchase a new stone, it looks like we do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Regarding your desire to purchase a new stone, it looks like we do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Chefsuarez8
Verified Purchase:Yes
Amazing oven and heat the only problem is not being able to clean off the burnt flour in the bottom. It's not designed to even be taken apart but definitely worth it for pizza cooking.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Posted by: KH
Verified Purchase:Yes
Since this is my second replacement oven (count this one as #3), I have a hard time giving this anything but a 1. Time will tell if this one holds up. Seriously expected much better quality given the cost of this.
Response from breville.comBy Consumer Support, March 21, 2022
We're sorry to hear of your experience. Thank you for allowing us to work toward resolving the issue. Please don't hesitate to reach out if future questions or issues arise. We're always happy to help.
Written by a customer while visiting breville.com