Customer reviews from breville.com
Breville - the Smart Oven Pizzaiolo - Brushed Stainless Steel
Average customer rating
4.5
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
93
4 Stars
11
3 Stars
6
2 Stars
4
1 Star
5
87%of customers recommend this product.
(
82 out of
94)
Customer Reviews for Breville - the Smart Oven Pizzaiolo - Brushed Stainless Steel
Customer Rating
5
Great oven -- and excellent customer service
on September 12, 2020
Posted by: Matt B.
I had matured from a cookie sheet to a pizza pan to a stone and then a steel. Improved my pizza with each move. Was eyeballing this since it came out -- finally splurged and glad I did. Fantastic pizza -- truly. I was was cleaning the stone and it broke -- contacted customer service and they sent me a replacement with no questions asked. I will be more careful and tender with the stone in the future as I hated being without the oven for the couple of weeks it took to get the replacement!!
Written by a customer while visiting breville.com
Customer Rating
3
Great pizza...but the round stone wasn't what was shown
on April 25, 2020
Posted by: Janet L.
Lots to love about this pizza oven...got a perfect pizza crust first time, and plenty of room for toppings. BUT...I thought the oven would have a full rectangular deck as shown in the videos. Instead it has a round stone deck which allows sauce and toppings to get down around the lower heating elements. The pizza has to be placed carefully on the round stone, which isn't quite as easy as it looks. Seems like the rectangular deck shown in the videos (and was expected) would be much easier, so I wonder why the change and why didn't I receive what was shown? The stone can be removed for cleaning, but only (obviously) after completely cooled. So if I'm making multiple pizzas, how to I prevent the debris from falling through the space around the round stone and catching fire?
Written by a customer while visiting breville.com
Customer Rating
1
Oven great. Stone cracked and deep dish pan rusts at seams
on November 12, 2020
Posted by: Courtney
Was fabulous but stone cracked after just a few months use and you can't get through to customer service. .Deep dish pan also rusts at seams. I bought a replacement deep dish pan but it also rusted at seams the same way original one did - even with light hand washing.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, November 12, 2020
Courtney,
We are very sorry to hear about the experience you've had with the Pizziaolo. Please send us an email to askus@brevilleusa.com. We'd like to get a case started for you to best assist with the stone and pan.
We are very sorry to hear about the experience you've had with the Pizziaolo. Please send us an email to askus@brevilleusa.com. We'd like to get a case started for you to best assist with the stone and pan.
Written by a customer while visiting breville.com
Posted by: Anonymous
Verified Purchase:Yes
Pizza stone broken on second use
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, September 20, 2021
We are very sorry to hear about your experience. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
5
So far so good (actually great)
on January 2, 2021
Posted by: Bill
I've had the oven for a month now and gotten to use it a few times. I could not be happier. I have tried all sorts of ways to make great pizza at home. Don't get me wrong I make very good pizza in my oven on a bake stone but always wanted an over that got the higher deck and dome temperatures required for a Neapolitan pizza. I have looked at some of the outdoor wood fired ovens but they always seemed impractical to me as well as too expensive. Now with the Smart Oven Pizzaiolo I can. So far, the results have been nothing short of amazing. Yes it is expensive but compared to other options the Smart Oven Pizzaiolo is well priced. If you want to make excellent pizza and have the space, I highly recommend the Pizzaiolo.
The only thing I would like is the ability to buy a spare bake stone. Reading the reviews, it appears to be a slight concern. I like a spare on hand just in case.
The only thing I would like is the ability to buy a spare bake stone. Reading the reviews, it appears to be a slight concern. I like a spare on hand just in case.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Luisa
Verified Purchase:Yes
Great appliance love having pizza bar parties. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Bruce
Verified Purchase:Yes
Great pizza maker; I do think it is over priced.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Great oven, very functional... stone cracks after a few bakes
on August 17, 2021
Posted by: Luca Z
I love the oven, but the stone is clearly not well designed. I think with high temp it expands and cracks, making the oven unreliable. I am already on my second stone and it cracked again. This seems to me a design issue.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, August 18, 2021
We're sorry to hear of your experience with the appliance. We do see you were able to contact a representative soon after posting this review, and they were able to assist you. Thank you for allowing us to rectify the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com