Customer Reviews for Breville - the Smart Oven Pizzaiolo - Brushed Stainless Steel
Customer Rating
3
Great Pizza but Oven Needs Improvements
on October 25, 2023
Posted by: Sheree
I received this as a birthday present recently in October 2023. I love how the pizzas taste however the cleanup and stone are a pain! I tested this by having a pizza party and there were a total of 8 pizzas made. The first issue is how long it takes to preheat, usually about half an hour. Since you can only make one pizza at a time and you have to wait after each to reach the ‘At Temp’, there’s a lot of waiting for the next pizza. After the first party my stone looked awful and was impossible to completely clean. The oven does smoke quite a bit if several pizzas are being made so you need to have it in a room that windows can be opened. I noticed my preset time wasn’t always correct after making my first pan pizza. The next time I used it I set to New York style and the timer indicated 18 minutes instead of 7. There’s a space between the door and oven that’s really hard to get to for cleaning.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, October 26, 2023
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
This was a replacement for the one I bought in Jan 2020 and have loved. It was out of warranty when it failed. I doesn’t it in for repairs and you have me a new one. I’m delighted. I’m spoiled being able to make great pizza no matter what the weather.
Purchased a month ago for my NYC apartment and couldnt bd happier. I have a log cabin in NJ where I installed a beautiful wood burning outdoor oven imported from Italy. Have been using for 20 years but am selling my home and needed an appliance that could match mg outdoor oven and meet NYC code, i.e.-cant use propane gas. The Breville pizza oven was the perfect solution. Turns out pizzas as good as my wood burning oven and i can fire it up in 20 minutes vs 2 hours. Its a good size appliance but compact enough to store in my apartment.
Easy to use. I made five pizzas to get the hang of settings and pizza type. I am happy with the purchase. It will pay for itself over a short period of time.
Pros: The build quality is exceptional. External surfaces stay cool/warm even when oven is set to very high temperature. Cons: The maximum size of 11" is unfortunate since many refrigerated and frozen pizzas are 12-14". No instructions for grocer-made fresh refrigerated pizzas--only a setting for frozen pizzas. No instructions for homemade pizzas using Boboli or other pre-cooked dough as a base.
I am using this almost nightly. I sold my Wood-Fired oven, as part of scaling down in anticipation of move East. My replacement was a Roccbox. It sits idle now because the Pizzaiola Oven is so very convenient to use.
This pizza oven is tops. It cooks in 2min with perfect spotted crust. We wanted an oven we could use indoors for the winter. Every pizza we have made has been better than restaurant or take out.