Customer reviews from hp.com
HP - Refurbished LaserJet Pro M404DN Printer - White
Average customer rating
4.3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
206
4 Stars
47
3 Stars
22
2 Stars
13
1 Star
18
87%of customers recommend this product.
(
153 out of
176)
Customer Reviews for HP - Refurbished LaserJet Pro M404DN Printer - White
Customer Rating
1
I can't wirelessly connect the printer to the comp
on September 20, 2020
Posted by: Gordon22
from Deerfield MA
Verified Purchase:Yes
I can't wirelessly connect the printer to the computer. Please help me
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Kacper, HP Care, September 25, 2020
Hello Gordon,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: NOT HAPPY123
from Cape Coral Florida
Verified Purchase:Yes
I took everything out of the box, the printer and electric cable, plugged it in, followed the instructions to set the printer up and realized there were no other cables in the box. There was an Ethernet cable missing and a USB cable missing. I had to used the USB cable from the printer I was replacing. Not a happy day.
No, I would not recommend this to a friend.
Performance
5
Response from hp.comBy Kacper, HP Care, September 28, 2020
Hello there,
I'm sincerely sorry to hear there was something missing from you box. I can definitely understand why you could feel disappointed in that situation.
I would recommend trying to contact our support. We will be more than happy to help. You can find us here: hp.com/contactHP
Kacper
HP Care
hp.com/support
I'm sincerely sorry to hear there was something missing from you box. I can definitely understand why you could feel disappointed in that situation.
I would recommend trying to contact our support. We will be more than happy to help. You can find us here: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Denver, CO
Verified Purchase:Yes
I was told by the sales rep that the 404dn could auto select emulations. I should have known better, it cant. Back in 1990, the BGL printer/plotter which came standard with Postscript, PCL, HPGL, Calcomp, Tektronix, and others could auto select between all of them. This is as far as HP has come?
No, I would not recommend this to a friend.
Features
2
Performance
1
Written by a customer while visiting hp.com
Posted by: Anonymous
from Pacifica, CA
Verified Purchase:Yes
This was a replacement for an HP 2055 that gave long and good service but finally gave up the ghost. The M404 does everything the old printer did but even more smoothly. I have a minor quibble with the documentation, which does not make it clear how the paper feed works (tray 3, if present, by default unless paper has been placed in tray 1) or explain what "normal" and "fine" resolution mean in terms of dpi. Otherwise a very fine and solid printer that does everything I got it for.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Easy to use printer with legal and letter mixed media printing capability.
Features
3
Performance
4
Written by a customer while visiting hp.com
Posted by: Reebo
from Spanish Fork, Utah
Verified Purchase:Yes
The printer is fine but your Smart App sucks. You really messed things up when you went to the Smart App over being able to format the printer from Windows. I definitely would not recommend any of the HP printers as long as you are required to use the Smart App.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: DataPost
from Oak Hills, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have only had this printer a few days and so far I am completely happy with my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: syoung
from Purvis MS
Verified Purchase:Yes
Overall the product is great . It prints fast but when printing different size papers it has a hang up. The printer will stop printing when it does not recognize the paper type.
I would recommend this to a friend!
Features
3
Performance
3
Response from hp.comBy Kacper, HP Care, July 19, 2021
Hello there,
I want to deeply apologize for the inconvenience the printer has been causing when it comes to the paper feeding mechanism. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how disappointing a situation like yours can be. I would like to provide some help on how to proceed in this situation.
I would recommend you use HP official document to troubleshoot the issue with the paper feeding mechanisms. You can find it at:
- support.hp.com/us-en/document/ish_3186288-3235773-16
On a related note, I'd like to mention the fact that HP printers do also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
I want to deeply apologize for the inconvenience the printer has been causing when it comes to the paper feeding mechanism. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how disappointing a situation like yours can be. I would like to provide some help on how to proceed in this situation.
I would recommend you use HP official document to troubleshoot the issue with the paper feeding mechanisms. You can find it at:
- support.hp.com/us-en/document/ish_3186288-3235773-16
On a related note, I'd like to mention the fact that HP printers do also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com