Customer reviews from hp.com
HP - Refurbished LaserJet Pro M404DN Printer - White
Average customer rating
4.3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
206
4 Stars
47
3 Stars
22
2 Stars
13
1 Star
18
87%of customers recommend this product.
(
153 out of
176)
Customer Reviews for HP - Refurbished LaserJet Pro M404DN Printer - White
Posted by: Jesse the cat
from near Boston
Verified Purchase:Yes
[This review was collected as part of a promotion.] my last printer (HP) lasted about 12 years. This one set up, and was ready to work in minutes. It actually has more features and has a smaller footprint. it is early but I will update my review in 12 years.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: chevyii68
from Tucson, AZ
Verified Purchase:Yes
I purchased this to print documents for my mobile notary signing service. It does a great job, especially with the 3rd tray added for legal sized documents.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Notary Printing
from Philadelphia, Pennsylvania
Verified Purchase:Yes
[This review was collected as part of a promotion.] I do a lot of printing due to my work. I handle loan signings. . The only thing I would say is if you are printing high numbers you need to stay around while printing so you can reload the letter sized tray. In other words, I use mine as a dual tray printer. It does not take the whole ream of paper at one time. I like the design regarding the printed documents. They stay neatly stacked after printing. You don't have to worry about papers flying off the printer like with the Brother comparable model. I am very happy with my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: martha256
from Huntsville, AL
Verified Purchase:Yes
I bought this printer and the additional paper tray because I needed a dual tray printer. This printer does not work as a dual tray printer. I have spent hours on the phone with tech support and the printer still does not work properly. I usually like HP products but this is a real disappointment.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Kacper, HP Care, March 3, 2020
Hello there,
I want to deeply apologize for all the inconvenience the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/gb-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
I want to deeply apologize for all the inconvenience the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/gb-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
5
Great product
on September 8, 2019
Posted by: Carla C
from Celoron, NY
[This review was collected as part of a promotion.] This HP printer is great for home or office use, since it prints a lot of pages quickly, in crisp, clear print quality. It would also work well for students, for the same reason. Very reliable. Set up was not completed and not a bulky machine .
It's primarily designed for business use, and it exceeds expectations. This printer is compatible with multiple devices and operating systems, many versions of Windows, iOS, Android, etc. I quickly downloaded the HP Smart app, which prompted me to add the HP printer plugin. It searched for and found the printer already connected to the network. Then I was able to print right from my phone- printing from downloaded files, pictures, and from email. All of these showed great print quality. And it prints so quickly, there's no hesitation.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: AEC1
from NewYork, NY
Verified Purchase:Yes
I own a 401 and the duplex printing worked with my having to do nothing. With the 404 I had to go online, link the printer online and change the settings to allow the printer to automatically duplex print. Ridiculous!
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Rockymtnwoman
from Rifle, CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] This printer is perfect for our small business needs. Easy to set up. Printed checks perfectly. Very happy with this printer!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Linda7677
from Fort Myers, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This printer was easy to install, prints very quickly and the copies are of top quality
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com