Customer reviews from hp.com
HP - Refurbished LaserJet Pro M404DN Printer - White
Average customer rating
4.3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
206
4 Stars
47
3 Stars
22
2 Stars
13
1 Star
18
87%of customers recommend this product.
(
153 out of
176)
Customer Reviews for HP - Refurbished LaserJet Pro M404DN Printer - White
Posted by: LRMi
from Weymouth MA
Verified Purchase:Yes
My older Lexmark Laserjet (18 Yrs) finally died and was time for new printer. This Printer has smaller footprint, does Duplex, same paper capacity, and so much faster printing. Good investment. One draw back I have to investigate, when printer goes in sleep mode I have to power off/on to get Prints on PC to print (Wake Up problem or option I missed).
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: rksixty
from New York
Verified Purchase:Yes
I have been using this printer for about one month now. Having done my research for well over a year, I settled on this model because it advertised everything I wanted; duplex, wireless, speed, high resolution, black and white. I can say that this model delivers on all. It is FAST, even in duplex mode. The clarity and "fineness" of the print is outstanding. It has a small footprint, so fits very nicely in my cramped office area. I still have my high quality inkjet for color prints, but this HP is my default printer for everything else.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Brandoni
from Kaysville, UT
Verified Purchase:Yes
Love the quality of design and printing, but it’s frustrating when immediately after setting up the printer and installing the software, I start to get warnings that there is 0% toner remaining—and then I find that the cost of replacement toner is about the same as the cost of the printer. ☹️
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: iamwill
from West Palm Beach, Florida
Verified Purchase:Yes
I've purchased several of these printers in the last couple of years. HP makes the best printers in the market!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: LauraPDX
from Portland, OR
Verified Purchase:Yes
It's simple, straightforward, and doesn't need a lot of space. I was replacing a color laser printer with this black and white one. It works very well and is just what I wanted. I paid extra for 2-day delivery, and it made it coast to coast very quickly.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: ej57
from Arlington, VA
Verified Purchase:Yes
Printer did not come with a cable for connecting with computer, so I had to buy one. Setup instructions were confusing. Otherwise no complaints.
Features
4
Performance
4
Response from hp.comBy Kacper, HP Care, July 20, 2020
Hello there,
I'm sincerely sorry to learn about this difficult situation. That is definitely far from the reliable experience we are aiming to provide with our products. With that said I would like to clarify the situation and help you to get all the queries about the printer answered.
First of all, due to Environment Protection reasons, HP provides neither the USB cable nor the CD-ROM containing the drivers.
Also, please don't hesitate to contact us for support. We'd be more than happy to help, so you can reach us via preferred method here: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
I'm sincerely sorry to learn about this difficult situation. That is definitely far from the reliable experience we are aiming to provide with our products. With that said I would like to clarify the situation and help you to get all the queries about the printer answered.
First of all, due to Environment Protection reasons, HP provides neither the USB cable nor the CD-ROM containing the drivers.
Also, please don't hesitate to contact us for support. We'd be more than happy to help, so you can reach us via preferred method here: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: TedT in TX
from College Station, TX
Verified Purchase:Yes
Very pleased with my purchase. The printer was fairly easy to set up. Had to download some updated software. Best feature is that it prints on both sides of the paper by default.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Meams
from Irvine, CA
Verified Purchase:Yes
My old inkjet printer broke down so decided to get this laser printer. It was simple and fast to set up (I’m not very techy), black/white printing, double-sided printing, can easily print from computer or phone/iPad. So far so good!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com