Customer reviews from hp.com
HP - Refurbished LaserJet Pro M404DN Printer - White
Average customer rating
4.3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
206
4 Stars
47
3 Stars
22
2 Stars
13
1 Star
18
87%of customers recommend this product.
(
153 out of
176)
Customer Reviews for HP - Refurbished LaserJet Pro M404DN Printer - White
Posted by: OPCuba15
Verified Purchase:Yes
Could not get ethernet to work even with help from a computer tech. Switched ports on router, changed cable, even hard coded IP address into printer. Nothing worked. Gave up and now using USB instead. Printer works fine now. Have had several HP printers without any problems, except for this one.
No, I would not recommend this to a friend.
Features
4
Performance
4
Response from hp.comBy Kacper, HP Care, February 25, 2020
Hello there
I'm so sorry to hear that you stumbled upon some issues with the wireless setup of your printer. Despite this experience, I want to assure you that it’s always our intention to provide long-lasting reliability with our printers. On that note, I regret that we fell short this time, so, let me try to help you.
First of all, please read through the following document. It may prove useful in eliminating wireless connectivity issues:
- Wireless Network Problems: support.hp.com/us-en/document/c03258965
Second of all, since you tried to troubleshoot your problems already, I would suggest that you give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET and explain your situation. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (if you had prior contact with support)
Again, please take my apologies and I do hope that everything will turn out great so you can enjoy your printer fully.
Kacper
HP Care
hp.com/support
I'm so sorry to hear that you stumbled upon some issues with the wireless setup of your printer. Despite this experience, I want to assure you that it’s always our intention to provide long-lasting reliability with our printers. On that note, I regret that we fell short this time, so, let me try to help you.
First of all, please read through the following document. It may prove useful in eliminating wireless connectivity issues:
- Wireless Network Problems: support.hp.com/us-en/document/c03258965
Second of all, since you tried to troubleshoot your problems already, I would suggest that you give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET and explain your situation. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (if you had prior contact with support)
Again, please take my apologies and I do hope that everything will turn out great so you can enjoy your printer fully.
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Matt from Redmond
from Redmond
Verified Purchase:Yes
[This review was collected as part of a promotion.] When I added the printer to my network two of my PCs installed GREAT with full functionality. Two other systems failed, even after many hours of effort. After two hours of HP tech support also trying to solve the installation glitch we gave up and manually hacked the driver into Windows 10. So it wasn’t a great consumer experience, but thanks to a good tech I’m now up and enjoying a great printer!
I would recommend this to a friend!
Features
5
Performance
5
Response from hp.comBy Kacper, HP Care, March 18, 2020
Hello Matt,
I want to sincerely apologize for the installation process not going as smoothly as it should and also for our support not being able to resolve those issues. I can assure you that we are doing our best to provide possibly the most reliable experience with our products as well as our support so I regret that we fell short this time. With that said I am really glad that you were able to finally overcome those examples and that you are at the end very happy with this printer.
Furthermore, we are always here for you so in case of any trouble with our product in the future, please do not hesitate to contact us again. We will be more than happy to help. You can find us here: hp.com/contactHP
Kacper
HP Care
hp.com/support
I want to sincerely apologize for the installation process not going as smoothly as it should and also for our support not being able to resolve those issues. I can assure you that we are doing our best to provide possibly the most reliable experience with our products as well as our support so I regret that we fell short this time. With that said I am really glad that you were able to finally overcome those examples and that you are at the end very happy with this printer.
Furthermore, we are always here for you so in case of any trouble with our product in the future, please do not hesitate to contact us again. We will be more than happy to help. You can find us here: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Len J
from Buffalo, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Two side print - compact - easy setup - quality of print "very good"
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: NeXTstep
from Seattle, WA
Verified Purchase:Yes
I bought this printer to replace a much older 1200 dpi network-capable laser jet. I had previously dedicated a computer server to share the old printer on my network for other computers, but the M404dn simply appeared in the macOS print destination list via Bonjour - so I didn't even need to set up the server! This is very convenient.
The HP does not have WiFi itself, but my WiFi connects wired network, and this allows the printer to show up on WiFi, too, without any additional setup. Great!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: StarrBo
from Los Angeles, CA
Verified Purchase:Yes
I'm having problems with printing.. I'm getting specks of ink over my printed copy and it's a new machine? So no dirt build up or whatever.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: CowboysFan2021
from Houston, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] The printer works fine, however, it is not as described or advertised. I was looking for a printer with 2 paper trays, and it says that it has 2 paper trays, but that is misleading. The 1 tray is a feeder tray, not a paper tray.
No, I would not recommend this to a friend.
Features
1
Performance
5
Written by a customer while visiting hp.com
Customer Rating
4
Great features
on September 2, 2019
Posted by: Lynn72
from GA
[This review was collected as part of a promotion.] This printer is awesome. Once I figured out how to get it connected it worked great. It did take me a little while to get it figured out but I honestly love it. I'm not a pro or really tech savy but others can have it going in no time. It's the fastest printer I've ever had or worked with. This is great for home and office use. I highly recommend this model.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Mary in AZ
from Chandler, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Replacing our older version. Had it for years. Great little accounting printer. Great offer from HP actually bought two.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com