Customer reviews from hp.com
HP - Refurbished LaserJet Pro M404DN Printer - White
Average customer rating
4.3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
206
4 Stars
47
3 Stars
22
2 Stars
13
1 Star
18
87%of customers recommend this product.
(
153 out of
176)
Customer Reviews for HP - Refurbished LaserJet Pro M404DN Printer - White
Posted by: DarthKurt
from Indianapolis
Verified Purchase:Yes
[This review was collected as part of a promotion.] This Laserjets are great, reliable, workhorse printers, they can print over the internet and have a great access control feature.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to setup. No nasty surprises. Been using laser printers over 30 years. Easiest start yet. Great print quality. I’m a court reporter. No time for errors or nonsense. Am recommending to my coworkers
Written by a customer while visiting hp.com
Posted by: RandomPublicName
from Florida
Verified Purchase:Yes
Easy online purchase, quick delivery, product works out of the box!
I would recommend this to a friend!
Features
5
Written by a customer while visiting hp.com
Posted by: LizC
from Ohio
Verified Purchase:Yes
Very disappointed that my printer would not connect to the internet and I have to use an Ethernet cable from my BRAND NEW IMAC to my brand new HP printer. HP automated assistance is useless. I tried EVERY option suggested by HP and also by Apple.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Kacper, HP Care, November 15, 2021
Hello there,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention that HP printers also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention that HP printers also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
5
great
on August 29, 2019
Posted by: jstanley91
from wv
[This review was collected as part of a promotion.] I took it out of box set it up and also set it up phone worked great I needed print few things and it worked great easy set up and directions was easy follow and read it printed very well no smudges ink dried quickly
Cons: More RAM, Smoother Mouse Pad
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Home office
on August 31, 2019
Posted by: JLW19
[This review was collected as part of a promotion.] This printer is perfect for my home office. I have been searching for a printer that I can connect to wirelessly that was not too bulky, and this one does the trick. It has great features and prints very fast as well
Written by a customer while visiting hp.com
Customer Rating
5
High Quality Printer
on September 1, 2019
Posted by: Mamaof2
from CT
[This review was collected as part of a promotion.] The printer came packaged very well with clear instructions detailing how to get it up and running pretty quickly. It prints fairly quickly and the paper is easy to install as well as the toner cartridge.
The features are amazing and the performance is excellent, the print is crisp and sharp, making it a great quality printer!
I highly recommend this printer!
The features are amazing and the performance is excellent, the print is crisp and sharp, making it a great quality printer!
I highly recommend this printer!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Great Printer
on September 3, 2019
Posted by: nikki38
[This review was collected as part of a promotion.] It was easy to install the HP LaserJet Pro M404dw printer. The set-up was very simple, and easy to follow the step by step guide. When I got the Wi-Fi up, and running the paper come out nice and clear.
Written by a customer while visiting hp.com