Customer reviews from hp.com
HP - Refurbished LaserJet Pro M404DN Printer - White
Average customer rating
4.3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
206
4 Stars
47
3 Stars
22
2 Stars
13
1 Star
18
87%of customers recommend this product.
(
153 out of
176)
Customer Reviews for HP - Refurbished LaserJet Pro M404DN Printer - White
Posted by: Sherwood J
from Marion, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this to print checks. Works great. The only laser's I buy are HP.
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: JPMx
from Anchorage, AK
Verified Purchase:Yes
Finally gave up on buying ink cartridges and got a b&w laser jet. Toner is about the same as four XL cartridges for other printers
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Funjameslee
from Galt, CA
Verified Purchase:Yes
It is so difficult to install software online since I have window 10
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Kacper, HP Care, September 9, 2020
Hello there,
I'm sincerely sorry to learn that the setup process is not as easy as it is supposed to be. That is definitely far from the reliable experience we are aiming to provide with our products. With that said I would like to clarify the situation and help you to get all the queries about the printer answered.
Please don't hesitate to contact us for support. We'd be more than happy to help, so you can reach us via preferred method here: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
I'm sincerely sorry to learn that the setup process is not as easy as it is supposed to be. That is definitely far from the reliable experience we are aiming to provide with our products. With that said I would like to clarify the situation and help you to get all the queries about the printer answered.
Please don't hesitate to contact us for support. We'd be more than happy to help, so you can reach us via preferred method here: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Diane C L
Verified Purchase:Yes
Works great. Just the right size - small but powerful. Easy to set up. Clear printing.
Written by a customer while visiting hp.com
Posted by: lwtPLLC
from Greenville, KY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recently purchased this printer and I'm not completely satisfied with the purchase. It takes the printer way too long to start a print job. it has taken it up to 15 minutes to begin printing.
No, I would not recommend this to a friend.
Features
2
Performance
1
Response from hp.comBy Mary, HP Care, July 16, 2019
Hello there,
I am very sorry to learn that the printer’s performance is slow. Fifteen minutes to start the print job – way too long! This is far from reliable experience we aim to provide with our products.
Please let me help in fixing this issue and getting your printer up to speed.
First, please visit one of the following links (depending on your system):
Windows: https://support.hp.com/us-en/document/bud03409
Mac: https://support.hp.com/us-en/document/c01928898
If above fails, please do not hesitate to contact us through: hp.com/contactHP
We are always there to help!
Tom
HP Care
hp.com/support
I am very sorry to learn that the printer’s performance is slow. Fifteen minutes to start the print job – way too long! This is far from reliable experience we aim to provide with our products.
Please let me help in fixing this issue and getting your printer up to speed.
First, please visit one of the following links (depending on your system):
Windows: https://support.hp.com/us-en/document/bud03409
Mac: https://support.hp.com/us-en/document/c01928898
If above fails, please do not hesitate to contact us through: hp.com/contactHP
We are always there to help!
Tom
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: sbergdor
from oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] The software that came with the printer would not work.
Had to contact tech support for the (generic) drivers
Had to contact tech support for the (generic) drivers
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: CCE7
from Springfield, IL
Verified Purchase:Yes
We purchased 4 additional M404n printers to be connected to our workstations via USB cables. The initial setup was straightforward but we are experiencing print driver issues for Windows 10. HP support has directed me to update our firmware which requires the printer to be connected to your network and to use their Universal Drivers PCL6.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Customer Rating
2
Good quality printer but only prints two sided
on September 5, 2022
Posted by: FritzFL
Verified Purchase:Yes
Even with duplex printing disabled, this printer only prints two sided. If you need a printer that prints one sided, this isn’t for you.
Written by a customer while visiting hp.com