Customer reviews from LEGO
LEGO - Ideas Grand Piano 21323
Average customer rating
4.5
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
91
4 Stars
17
3 Stars
3
2 Stars
3
1 Star
6
88%of customers recommend this product.
(
106 out of
120)
Customer Reviews for LEGO - Ideas Grand Piano 21323
Customer Rating
1
Disappointed
on December 7, 2020
Posted by: Nclegokid
I bought this set for my son's birthday thinking it was a playable piano since that's how it was marketed by Lego. Imagine our disappointment to find out this is NOT a playable piano at all! I didn't think Lego would engage in false advertising, but I guess I was wrong. My son was so excited to compose his own music for the piano to play, but after "playing" the couple of pre-programmed songs through his phone, he was done with this product. It's a beautiful piece once built but definitely not worth the money. Incredibly disappointed in Lego's marketing and customer service when I reached out to them with my feedback.
No, I would not recommend this to a friend.
Written by a customer while visiting LEGO
Customer Rating
5
Amazing piece (actually does music!)!
on January 18, 2021
Posted by: TheSharksDen
This was one of the coolest sets I’ve seen and done so far! The piano actually plays music when finished if you use the app o. The phone. It will play a list of songs by itself or you can press the keys to make the sound. Worth the money and is a nice display piece.
I would recommend this to a friend!
Written by a customer while visiting LEGO
Customer Rating
1
There is a glitch!
on January 21, 2024
Posted by: CharmingWalnut015
Motor turns the wrong way for piano action. I believe Lego is aware as I went to great lengths with pictures of actual build vs instructions and dead on. THIS MOTOR TURNED THE WRONG WAY. No fix.
No, I would not recommend this to a friend.
Response from LEGOBy Michael, LEGO® Customer Service, January 22, 2024
If you're finding the Simple Medium Linear Motor is operating backwards, there may be a set of gears installed incorrectly. If you've gone back and checked the build, let's connect for some troubleshooting at LEGO.build/Service-BV.
Written by a customer while visiting LEGO
Customer Rating
2
Not recommend for children
on January 16, 2023
Posted by: Lunfamily
At first, instruction aren’t clear and online instruction do not provide 3D view. It is hard to determine where the pieces place. Such as page #297…
Secondly, I like the cover and the description inside the lego book. However, when building the piano, it is not easy to flip the page and push it down in between pages. The way it prints aren’t too thoughtful for the paper book lover builder.
We like the creativity of lego. We look forward to see the improvement for other master pieces.
Thank you for accepting the review.
Thank you for accepting the review.
I would recommend this to a friend!
Written by a customer while visiting LEGO
Customer Rating
4
Beautiful model, painful build process.
on January 29, 2025
Posted by: ZippyBottle032
Verified Purchase:No
I was really excited to build this model, but as I got through it I just lost interest the further and further I got into it. This has never happened to me before with a set and I’ve put together hundreds of them. I don’t know what it is, just the building process was not enjoyable. I’d totally display it if I got someone to finish it for me or if I picked it up and completed it later down the road. 7/10
No, I would not recommend this to a friend.
Response from LEGOBy Sam, LEGO® Customer Service, January 30, 2025
We’re sorry to hear you’re not happy with your LEGO® set. We’re passionate about making every LEGO toy imaginative, creative and most of all, fun. Your feedback will help us make our sets even better in the future.
Written by a customer while visiting LEGO
Customer Rating
5
Amazing set
on September 13, 2020
Posted by: Brickster58
This Lego Ideas set is the best one they have ever designed.
The functionality of the Piano is great. It is the first Lego set displayed in my living room, next to my real piano, a Yamaha black parlor grand.
I took my time with the build, one bag a night.
You must be meticulous with the build to get everything positioned correctly for the key mechanism to work properly.
The attention to detail is near perfect. I would have liked the piano bench to open, as in real life, it is used to store music sheets. Otherwise perfect execution.
The Power Up items of the battery box, motor, and sensor had to be included as it would have been impossible to add them after you finished the set. it would have required a major disassembly to get them inside.
I have assembled many Lego sets over the years. This one gets an A+ rating. I hope more songs get added to the app in the future.
The functionality of the Piano is great. It is the first Lego set displayed in my living room, next to my real piano, a Yamaha black parlor grand.
I took my time with the build, one bag a night.
You must be meticulous with the build to get everything positioned correctly for the key mechanism to work properly.
The attention to detail is near perfect. I would have liked the piano bench to open, as in real life, it is used to store music sheets. Otherwise perfect execution.
The Power Up items of the battery box, motor, and sensor had to be included as it would have been impossible to add them after you finished the set. it would have required a major disassembly to get them inside.
I have assembled many Lego sets over the years. This one gets an A+ rating. I hope more songs get added to the app in the future.
I would recommend this to a friend!
Written by a customer while visiting LEGO
Customer Rating
5
Incredibly Fun Build
on August 25, 2020
Posted by: QuitWhiningAlready
I love this set, in large part because it really stretches just what you can do with LEGO. It was a surprisingly quick build - the "walls" of the piano are quickly constructed.
The building of the piano keys was a little tedious, and I don't love how the keys connect to their housing (they rest on a single point each, rather than are connected. This leads to an uneven alignment of the keys - it's difficult to get them fully even with each other.
The PoweredUp functionality is terrific - it results in more of a replication of piano keys playing than the real thing, of course.
Well worth the price,
I would recommend this to a friend!
Written by a customer while visiting LEGO
Customer Rating
5
Wow! Just stunning
on November 20, 2020
Posted by: 1TSSEN
I loved every bit of this build. The keys yes get a little repetitive but to see everything come together was an absolute joy. It's a stunning piece of engineering and looks incredible. The playability and small details are really impressive and it's a must have for all Lego fans. I really like how modular it is, you can easily remove the key assembly and make adjustments. My kit did come with a faulty motor, it had almost zero torque and the keys moved extremely slow. I replaced it with a Control+ motor and it now works so much better. Overall it's an amazing bit of kit and a great addition to my collection.
I would recommend this to a friend!
Response from LEGOBy Manouk, Customer Service, November 23, 2020
It's great to hear you loved the set! We're sorry the motor it came with did not work properly. It’s unusual for power functions elements to be faulty, but in the rare case they are, we're always here to help at LEGO.build/Service-BV.
Written by a customer while visiting LEGO