Customer reviews from LEGO
LEGO - Ideas Grand Piano 21323
Average customer rating
4.5
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
90
4 Stars
17
3 Stars
3
2 Stars
3
1 Star
6
88%of customers recommend this product.
(
105 out of
119)
Customer Reviews for LEGO - Ideas Grand Piano 21323
Customer Rating
1
Motor doesn't work :(
on July 27, 2024
Posted by: HypnoticWyplash068
Build was overall great except for the motor that came with the set. It fails to spin without being given a little push first.
No, I would not recommend this to a friend.
Response from LEGOBy Sam, LEGO® Customer Service, July 29, 2024
We're sorry to hear about that. If you havn't already, please visit LEGO.build/BricksPieces-BV to request a replacement piece free of charge! Or if you'd prefer to troubleshoot with us on the phone, please contact us at LEGO.build/Service-BV.
Written by a customer while visiting LEGO
Customer Rating
1
VERY disappointing and misleading
on December 27, 2020
Posted by: BuildAndReview
I wouldn’t be so upset had Lego not deceptively marketed this product as being able to do something it could not. A lot of money spent and time invested to find that in contrast to the advertising:
1) The PIANO DOES NOT PLAY SOUND. Sound is played via your smartphone or tablet’s speakers when using the Lego app paired to the piano. No smartphone/tablet, no sound.
2) The KEYS DO NOT PLAY IN SYNC TO NOTES ON THE SHEET MUSIC. There is just the same random movement no matter which song you are playing. The KEYS DO NOT CORRESPOND TO THE NOTES.
3) When playing the piano, ANY KEY PRODUCES THE SAME NOTE SOUND REQUIRED IN THE SONG. A preloaded song appears for you to “play,” and as you hit any note on the piano, the song progresses. YOU DON’T REALLY PLAY A PIANO.
While it was neat to build, it was an absolute disappointment that it didn’t live up to the hype Lego made about it. Shame on you, Lego. Never have I ever felt deceived by you all like this. If you all had been upfront about how it really worked, I would not have purchased it. Too late now.
No, I would not recommend this to a friend.
Written by a customer while visiting LEGO
Customer Rating
2
It was okay
on August 9, 2020
Posted by: XinL
It was fun to build. However, the motor makes a high pitch loud noise and does not function very well. It does not rotate sometimes which was frustrating. The design was okay, it would be nice if I can actually play it like a real piano. Not worth the price.
No, I would not recommend this to a friend.
Response from LEGOBy Natasha, LEGO® Customer Service, August 28, 2020
Oh no, it's no fun if your motor isn't working well. We'd love to help you out with this. Please get in touch at LEGO.build/Service-BV so we can do some troubleshooting and find out what might be the problem.
Written by a customer while visiting LEGO
Customer Rating
5
Working piano????
on August 9, 2020
Posted by: LeslieDBK
Let's put on our thinking caps for a minute and think about Lego and what they are made out of. Plastic. I have never had any of my Lego blocks make a musical sound, so how did you expect this build to? This is an incredible build and design.
I would recommend this to a friend!
Written by a customer while visiting LEGO
Customer Rating
1
MISSING PIECES
on January 3, 2023
Posted by: Jjjjjjjjjjjjjjjjjjjjjj
[This review was collected as part of a promotion.] This set had 53 pieces of one type missing from the build. Totally unacceptable for any set much less one that cost $400.00. Piano does not work as advertised. Judging from the other reviews I have read it's not a one off. Lego is driving customers away with over promising and not delivering a solid product.
No, I would not recommend this to a friend.
Response from LEGOBy Chelsea, LEGO® Customer Service, January 4, 2023
It's disappointing when your build isn’t in tune and we want to get you what you need to get your Grand Piano in working order. Please give us a call or chat at LEGO.build/Service-BV so we can get the parts requested.
Written by a customer while visiting LEGO
Customer Rating
4
All the right notes
on September 4, 2020
Posted by: JP90220
This was overall a fun build. I have been having a bad run of luck lately with my last 5 builds missing pieces. Fortunately this go around there was only one missing piece.
Once the model is completed it's pretty beautiful. I have two minor gripes. My gold bars that represent the strings more bent when packing. I've tried to bend them back but it causes a hammers on the strings to get stuck. Not that big a deal I can live with it.
@Lego please consider adding a rubber band or something to slightly extend the Technic piece that stops the key motor from turning backwards and a certain point (resets the key position). Pressing the button application to reset the keys , the gears over rotate slightly because the stopping Technic pieces not long enough by a cm. So the keys are never flush when you reset them. Not being able to make the keys level detract from the beauty of this set. It seems like it would be a simple fix.
I do hope they will add more music to the application.If there's ever a version 2 of this piano, would it be possible to add light sensors to every single key? By doing this the application can know exactly what key was pressed and what sound that key should make. However this may make the sent extremely expensive. There may not be enough room in the piano to have 25 individual sensors.
The finished product is beautiful and display well. Even with the minor issues it was a lot of fun. In the end you won't be disappointed with with this model.
Looking forward to my next challenge
I would recommend this to a friend!
Written by a customer while visiting LEGO
Customer Rating
1
Disappointed
on December 7, 2020
Posted by: Nclegokid
I bought this set for my son's birthday thinking it was a playable piano since that's how it was marketed by Lego. Imagine our disappointment to find out this is NOT a playable piano at all! I didn't think Lego would engage in false advertising, but I guess I was wrong. My son was so excited to compose his own music for the piano to play, but after "playing" the couple of pre-programmed songs through his phone, he was done with this product. It's a beautiful piece once built but definitely not worth the money. Incredibly disappointed in Lego's marketing and customer service when I reached out to them with my feedback.
No, I would not recommend this to a friend.
Written by a customer while visiting LEGO
Customer Rating
5
Amazing piece (actually does music!)!
on January 18, 2021
Posted by: TheSharksDen
This was one of the coolest sets I’ve seen and done so far! The piano actually plays music when finished if you use the app o. The phone. It will play a list of songs by itself or you can press the keys to make the sound. Worth the money and is a nice display piece.
I would recommend this to a friend!
Written by a customer while visiting LEGO