Customer reviews from LEGO
LEGO - Ideas Grand Piano 21323
Average customer rating
4.5
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
82
4 Stars
17
3 Stars
3
2 Stars
3
1 Star
6
87%of customers recommend this product.
(
97 out of
111)
Customer Reviews for LEGO - Ideas Grand Piano 21323
Customer Rating
1
Motor doesn't work :(
on July 27, 2024
Posted by: HypnoticWyplash068
Build was overall great except for the motor that came with the set. It fails to spin without being given a little push first.
No, I would not recommend this to a friend.
Response from LEGOBy Sam, LEGO® Customer Service, July 29, 2024
We're sorry to hear about that. If you havn't already, please visit LEGO.build/BricksPieces-BV to request a replacement piece free of charge! Or if you'd prefer to troubleshoot with us on the phone, please contact us at LEGO.build/Service-BV.
Written by a customer while visiting LEGO
Customer Rating
5
Great display and workable set
on August 5, 2020
Posted by: LegOlympian
For those who wrote just a one or two star review, remember, this is a toy, don’t expect features that you would normally pay hundreds more for in a real piano, like playing specific notes, keys really sounding a tone, keys moving exactly to the music, etc. Lego has built this as a fantastic toy and it does a splendid job of MIMICKING a real piano, be thankful for the tunes and engineering that went into the product! If you want something that can do most of the features of a real piano, GO BUY ONE ! And btw, I am an accomplished pianist (I have a Yamaha Clavinova).
I would recommend this to a friend!
Written by a customer while visiting LEGO
Customer Rating
1
Very Misleading!
on August 4, 2020
Posted by: Benjy12344413
I was lucky enough to be able to buy this set, as I know it sold out nearly instantly everywhere. However, not all is as it seems. After building the lego set and connecting it to the app-playable function, I was deeply insulted to realise that this is, in fact, not a piano that you can actually play. That's right, this is a "playable piano," but not a piano you can play. Just writing this review is making me even more angry. All you can do is connect the piano to the very limited number of songs on the app, and you have two options. The first is to get the piano to play itself, in which music will come out of your phone, and random keys will repeatedly press down/up in a completely arbitrary pattern, to perhaps give the illusion, to those less familiar with musical instruments, that the piano is playing itself? I dunno. Nonetheless, the order in which the keys press down is in no way related to the sound coming out of your phone. Your second option is to set the piano so that the sound that will come out of your phone is based upon when you hit each key. However, this option is just as rediculous because no matter what key you press, the same sound will come out of your phone to continue the song. Also, the way the piano was built to work with the sensor makes it so that you cannot press keys in a rapid succession (if you press multiple keys at the same time/in a rapid succession the sensor will read it as only one key being pressed), and you cannot hold one key down while pressing another. Perhaps the worst part of it was that lego was, for whatever reason, unable to allow you to download/program your own songs to be played out of your phone when you press the keys! It would have been ridiculously easy to convert many other pop songs to this "play next part when any key is pressed down" system, yet it seems lego decided not to even do this. Honestly the way they advertised this product and misled the consumer is something I would expect out of your average company, but not lego. This truly is a sad day for lego history, and I do hope fans make enough of a fuss for lego to never make this kind of a marketing mistake again.
No, I would not recommend this to a friend.
Written by a customer while visiting LEGO
Customer Rating
2
It was okay
on August 9, 2020
Posted by: XinL
It was fun to build. However, the motor makes a high pitch loud noise and does not function very well. It does not rotate sometimes which was frustrating. The design was okay, it would be nice if I can actually play it like a real piano. Not worth the price.
No, I would not recommend this to a friend.
Response from LEGOBy Natasha, LEGO® Customer Service, August 28, 2020
Oh no, it's no fun if your motor isn't working well. We'd love to help you out with this. Please get in touch at LEGO.build/Service-BV so we can do some troubleshooting and find out what might be the problem.
Written by a customer while visiting LEGO
Customer Rating
5
A joy, a tragedy, back to joy
on May 23, 2022
Posted by: Fishcandy
I completed the piano some months ago. Ready to attack the bench to finish the project, I sat the piano on a tray table just to fool with the mechanics. Open the lid, hit some keys, fold back the music stand.
To my horror, I watched the piano roll off the table (it has swivel wheels that work VERY well), flip over, and hit the floor. It wasn’t completely smashed but mostly smashed. I gathered up any intact sections and all the individual bits I could find.
And put it all away. I was heartbroken and just didn’t feel the energy to dive right back in.
I left it for months.
Just this week I got up the courage to bring it back to life. Some sections needed to be torn down to single pieces and rebuilt from scratch.
Which was fine because I remembered how much I enjoy building this stuff!
So, piano, and bench, are complete. AGAIN.
It’s a fantastic build, and an engineering marvel. Hours and hours of joy. Heartache too, but that was all my fault.
Now, I’m looking for the next project. My wife has firmly rejected The Titanic. Rats!
To my horror, I watched the piano roll off the table (it has swivel wheels that work VERY well), flip over, and hit the floor. It wasn’t completely smashed but mostly smashed. I gathered up any intact sections and all the individual bits I could find.
And put it all away. I was heartbroken and just didn’t feel the energy to dive right back in.
I left it for months.
Just this week I got up the courage to bring it back to life. Some sections needed to be torn down to single pieces and rebuilt from scratch.
Which was fine because I remembered how much I enjoy building this stuff!
So, piano, and bench, are complete. AGAIN.
It’s a fantastic build, and an engineering marvel. Hours and hours of joy. Heartache too, but that was all my fault.
Now, I’m looking for the next project. My wife has firmly rejected The Titanic. Rats!
I would recommend this to a friend!
Written by a customer while visiting LEGO
Customer Rating
5
Great kit…looks tremendous
on May 24, 2022
Posted by: JDSthebuilder
I really enjoyed building the Grand Piano. Instructions were clear and easy to follow. Final build looks just tremendous! Yes…it is not a player piano but a complex kit that does mimic a real piano. Those who say it is not a real piano need to understand that 25keys does not a real piano make! That being said…the keys and hammers do work…the music selection is cool and the Lego PowerUp really does work. I am speechless at the engineering that went into this! Well done Lego!
I would recommend this to a friend!
Written by a customer while visiting LEGO
Customer Rating
1
MISSING PIECES
on January 3, 2023
Posted by: Jjjjjjjjjjjjjjjjjjjjjj
[This review was collected as part of a promotion.] This set had 53 pieces of one type missing from the build. Totally unacceptable for any set much less one that cost $400.00. Piano does not work as advertised. Judging from the other reviews I have read it's not a one off. Lego is driving customers away with over promising and not delivering a solid product.
No, I would not recommend this to a friend.
Response from LEGOBy Chelsea, LEGO® Customer Service, January 4, 2023
It's disappointing when your build isn’t in tune and we want to get you what you need to get your Grand Piano in working order. Please give us a call or chat at LEGO.build/Service-BV so we can get the parts requested.
Written by a customer while visiting LEGO
Customer Rating
1
VERY disappointing and misleading
on December 27, 2020
Posted by: BuildAndReview
I wouldn’t be so upset had Lego not deceptively marketed this product as being able to do something it could not. A lot of money spent and time invested to find that in contrast to the advertising:
1) The PIANO DOES NOT PLAY SOUND. Sound is played via your smartphone or tablet’s speakers when using the Lego app paired to the piano. No smartphone/tablet, no sound.
2) The KEYS DO NOT PLAY IN SYNC TO NOTES ON THE SHEET MUSIC. There is just the same random movement no matter which song you are playing. The KEYS DO NOT CORRESPOND TO THE NOTES.
3) When playing the piano, ANY KEY PRODUCES THE SAME NOTE SOUND REQUIRED IN THE SONG. A preloaded song appears for you to “play,” and as you hit any note on the piano, the song progresses. YOU DON’T REALLY PLAY A PIANO.
While it was neat to build, it was an absolute disappointment that it didn’t live up to the hype Lego made about it. Shame on you, Lego. Never have I ever felt deceived by you all like this. If you all had been upfront about how it really worked, I would not have purchased it. Too late now.
No, I would not recommend this to a friend.
Written by a customer while visiting LEGO