Customer reviews from iconfitness.com
ProForm - Hyrbrid Trainer - Black/Gray
Average customer rating
4
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
53
4 Stars
31
3 Stars
10
2 Stars
9
1 Star
8
83%of customers recommend this product.
(
86 out of
104)
Customer Reviews for ProForm - Hyrbrid Trainer - Black/Gray
Customer Rating
5
This is a great, low-cost piece of workout equipment.
on March 28, 2018
Posted by: Deborah P
from San Benito, TX
Verified Purchase:Yes
Great machine. Good Pre-Set Programs. Easy to put together. I like the versatility, and it's quick and simple to change from elliptical to bike mode.
Pros: Easy To Store, Easy To Use, Operates Smoothly, Quiet
I would recommend this to a friend!
Written by a customer while visiting iconfitness.com
Posted by: Keith
from Sandy, Ut
Verified Purchase:Yes
Worked for about 5 minutes and then started making noise. After extremely long wait to get through to Customer Service, was told I needed to buy the special tool to remove the pedals to tear it apart to diagnose problem!! If it is needed to tear it apart, include it in the box. Was doing an online chat and at straight up 6 PM , I was disconnected!!! Had been on hold for an hour on the phone and it kept saying wait was in excess of 9 minutes!! After 55 minutes on hold, it hung up at 6PM too!!! No way to leave a phone number for a call back or anything! Called on a Saturday at 11:00 and the on hold message said would be more than one minute, after 25 minutes the message changed to you will be on hold in excess of 9 minutes AGAIN!!! After about 50 minutes a pleasant lady answered and said she would have the parts shipped out to me within 7-10 days and she placed a service call to your repair person. The day of the appointment came and I had to cancel as I had STILL NOT received the needed parts!! I called back and was informed that after all this time waiting that the parts weren't even available!! This service person put in a request to ge the part. Late Friday afternoon, I finally got confirmation that the parts had been shipped. I will attempt to reconnect with the service person to schedule the needed repairs. We will see how that goes and what we find upon complete disassembly. So far, we have not been able to use the equipment and the response time of your "customer service" department has been less than acceptable. I hope that this can all be rectified in the next fews days and that the part actually shows up. You may have a fine product but your support is horrible!!
Cons: Still not working!! Customer Service stinks!
No, I would not recommend this to a friend.
Written by a customer while visiting iconfitness.com
Posted by: GPO
from Niles, MI
Verified Purchase:Yes
You'll love it
Pros: Easy To Use, Operates Smoothly, Quiet, Sturdy Base
I would recommend this to a friend!
Written by a customer while visiting iconfitness.com
Posted by: Overdrive
from Silverado mi
Verified Purchase:Yes
It's ok
Pros: Easy To Use, Operates Smoothly, Sturdy Base
Written by a customer while visiting iconfitness.com
Posted by: Dasha
from Charlotte
Verified Purchase:Yes
You can do both elliptical and cycling workouts at this machine. Really comfortable
Pros: Easy To Use, Operates Smoothly, Quiet
I would recommend this to a friend!
Written by a customer while visiting iconfitness.com
Posted by: Joe
from Nebraska
Verified Purchase:Yes
I have owned this unit for 60 days. Not sure if the resistance motor ever worked. Have since received a replacement motor, but am now waiting for instructions to replace this motor. It appears I have to disassemble most of the unit to replace this motor. Not happy about this purchase.
Pros: Easy To Use, Operates Smoothly, Quiet, Sturdy Base
No, I would not recommend this to a friend.
Written by a customer while visiting iconfitness.com
Posted by: J
from Snellville
Verified Purchase:Yes
Purchased the power supply which should have come with the trainer.
I would recommend this to a friend!
Written by a customer while visiting iconfitness.com
Posted by: Bren
from Wisconsin
Verified Purchase:Yes
Was quiet at first, as time goes it is getting noisier. I tightened all bolts again and it did not help.
Pros: Easy To Use
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting iconfitness.com