Customer reviews from Newair
40 lb Portable Ice Maker with Nugget Ice Production
Average customer rating
4.2
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
225
4 Stars
56
3 Stars
8
2 Stars
8
1 Star
41
97%of customers recommend this product.
(
34 out of
35)
Customer Reviews for 40 lb Portable Ice Maker with Nugget Ice Production
Posted by: tlymaster
from Lebanon, PA
Verified Purchase:Yes
I bought this ice maker for Christmas for my husband. We loved it ! Unfortunately we had issues early on with a sensor but they sent me a new one to replace it right away. Quick and easy and understanding.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the review and for sharing your thoughts about your experience using your NIM040SS00.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the review and for sharing your thoughts about your experience using your NIM040SS00.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Granny
from Indiana
Verified Purchase:Yes
I loved how easy it is make ice. Very simple. I just love the nugget ice! It has spoiled me because that's the ice I prefer! Everything about the ice maker is nice ! Looks good on the counter too!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you so much for taking the time to leave us this amazing review on the Newair Product NIM040SS00. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you so much for taking the time to leave us this amazing review on the Newair Product NIM040SS00. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
3rd ice maker
on November 4, 2021
Posted by: John
from Murrieta, CA
Verified Purchase:No
While this is our 3rd ice maker within the warranty period, the company has been great to replace each unit
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product NIM040SS00. I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product NIM040SS00. I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Written by a customer while visiting Newair
Posted by: Lorie198
from Clarkesville, GA
Verified Purchase:Yes
I bought this unit two weeks ago and have thoroughly enjoyed it. Nugget ice is my favorite because it always seems to make drinks taste better! Now I can have nugget ice at home. My only regret is I did not buy it sooner!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your NewAir Countertop Nugget Ice Maker 40 lb. Thank You for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your NewAir Countertop Nugget Ice Maker 40 lb. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Shonda
from Indiana
Verified Purchase:Yes
I have had my ice maker for a while now and I absolutely love it. I don't think I can go back to life without the good ice. My machine started acting funny, but the helpful service person I am talking to instructed me on things I could try. Unfortunately these things did not work for me, but my service guy is sending me a new machine so I can keep making my good ice.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to your NIM040SS00. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to your NIM040SS00. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: Dineh2012
from Austin, Tx
Verified Purchase:Yes
Received this ice maker as a Christmas gift. Got home and set it up and turn it on, makes a lot of noise but never pumps any water out of the tank and then stops making noise and the add water light comes on. Received from my grandparents and feel bad that they spent a lot on a product that doe not work.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: Kimberly36
from Magnolia Tx
Verified Purchase:Yes
I bought this for my mom because I was going to sonic daily and buying 2 bags of ice. The ice melts super fast. Machine turns off as soon as last ice falls and it tgen al melts fast. It is louder than my washer spinning clothes. There is whitish floaties in all batches. Waiting for my refund as company said there is no replacement and asked me to cut the cord 3 inches from outlet and send picture and they would refund.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi,Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi,Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: Lyzza
from Texas
Verified Purchase:Yes
I received this ice machine as a gift for Christmas from my kids since they knew I would make regular weekly trips to Sonic to purchase a bag of ice. The nugget ice is my comfort item. I now have it at my convenience anytime I want it. Thank you!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the NewAir Countertop Nugget Ice Maker 40 lb.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the NewAir Countertop Nugget Ice Maker 40 lb.Thank you for choosing NewAir!
Written by a customer while visiting Newair