Customer reviews from Newair
40 lb Portable Ice Maker with Nugget Ice Production
Average customer rating
4.2
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
225
4 Stars
56
3 Stars
8
2 Stars
8
1 Star
41
97%of customers recommend this product.
(
34 out of
35)
Customer Reviews for 40 lb Portable Ice Maker with Nugget Ice Production
Customer Rating
1
A for Effort but doesnt come close to the Opal/GE
on December 16, 2020
Posted by: Nuggeticelover
from Nashville, TN
Verified Purchase:Yes
Sorry to write such a review, but feel customer should know the exception. Biggest down fall is that it doesn't recycle the water when ice melts. Have to manual restart unit to make ice again. I'm being totally honest, cause I have purchased both units. Hands down Opal/GE knocks nugget ice making out of the park by far. NEWAIR please take your product back into production and make it better.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: Rah1_
from Undisclosed
Verified Purchase:Yes
You'll have the best ice right on your countertop! Fill with purified water and watch the ice pile up! It literally starts making little nugget ice the first five minutes! Gotta see it to believe it! Only wish I would have had this while pregnant lol it would have saved my husband so much time from going to sonic for ice! So simple to use and very convenient! It also matches my other appliances which is a plus!!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to the NIM040SS00. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to the NIM040SS00. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Laura12001
from Virginia
Verified Purchase:Yes
Thank you beck for the great customer service and helping me. I love my ice maker so glad can replace it when something happened. Thank you
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your unit NIM040SS00. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your unit NIM040SS00. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: hazyjagss
from Indianapolis, Indiana
Verified Purchase:Yes
I love this nugget ice machine. I use filtered water and it makes great tasting ice. Great to munch on and great in drinks. This looks pretty on my counter and makes ice quickly. I am so happy I got this machine. Also, their customer support is top rate. I have had a wonderful experience all around.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the NewAir Nugget Icemaker.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the NewAir Nugget Icemaker.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
I would give it 10 stars if I were able to!
on January 9, 2022
Posted by: Amanda
from Monticello, AR
Verified Purchase:No
We love this ice maker. I have had others but they do not even compare to this one. I love the self cleaning feature and the quickness of the unit. Not to mention the quality of the ice. My whole family loves it.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to the NIM040SS00. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to the NIM040SS00. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Jennifer150
from WA
Verified Purchase:Yes
I'm on my second machine! Both times they've lasted about two months. The first one, the pump just gave out. The second one, is already having pump issues and squealing
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: Nazz
from Arizona
Verified Purchase:Yes
Makes nugget ice quickly. Bin holds a decent amount and is easy to clean
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review.Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Awesome Ice Maker!
on January 31, 2022
Posted by: Tish
from Baton Rouge, LA
Verified Purchase:No
I am a spa owner and this ice maker is great for us and our clients. It's like having "Sonic" Ice all the time! It produces ice very quickly and is easy to clean. We also use it for small parties and and events!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NIM040SS00. We highly appreciate your feedback and we are glad you enjoy using the unit. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NIM040SS00. We highly appreciate your feedback and we are glad you enjoy using the unit. Thank you for choosing Newair!
Written by a customer while visiting Newair