Customer reviews from Newair
40 lb Portable Ice Maker with Nugget Ice Production
Average customer rating
4.2
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
225
4 Stars
56
3 Stars
8
2 Stars
8
1 Star
41
97%of customers recommend this product.
(
34 out of
35)
Customer Reviews for 40 lb Portable Ice Maker with Nugget Ice Production
Customer Rating
4
Best Ice ever!
on March 10, 2021
Posted by: Anonymous
from Clemson SC
We got this a month ago and have loved the ice it makes!
it's easy to stay hydrated when you enjoy munching on the chewy teeth friendly ice! it also cuts way down on mindless snacking that comes from being dehydrated- rather than actually " Hungry"
Yes the machine does make a pretty loud grey noise kind of sound while running. But it is a motor- that is scraping ice crystals then extruding them into nuggets. It's WAY quieter than trying to break yourself or grind in a blender to get softer ice.
Some tips:
Run while doing other things like watching tv or cleaning so the noise isn't as overbearing.
Run while doing other things like watching tv or cleaning so the noise isn't as overbearing.
to cut down on how much you need to run the machine, place a large tupperware container in your freezer and as the ice comes out- transfer to that. ( Just stir as you add so it doesn't clump) Plus is convenient to have the ice ready without having to run a cycle.
Our machine will make 3 16oz glasses per basket. It began to stop after one glass a few days ago. Nuair is standing by their produce and replacing the unit. Customer care was friendly and efficient. If you love that yummy crunchy ice- and will be putting your nugget ice maker through a work out every day- A warranty might be a good idea for you. Just to make sure you never have to go back to the hard block style ice most freezers produce.
Had we not had the problem with the full sensor- I'd be giving this 5 stars. if they can figure out a way to make it quieter then they'll need to change their star rating- because it will deserve 10! :)
Response from NewairBy NewAir, Customer Service, March 10, 2021
Thank you for posting your comments in regards to this product NIM040SS00. We highly appreciate your feedback and we are glad to hear you like the unit's features. We are looking into this issue and hope to resolve it promptly and accurately. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
Just what we wanted
on March 11, 2021
Posted by: paultastic
from Bonney Lake, WA
This makes REALLY good nugget ice and wont make you have to leave your house to go find it. It is actually pretty quick in producing ice. Our whole family and especially the kids love it! Only drawback was a malfunction in month 4, but NewAir was great and replaced it! More ice for us! You gotta get one!
Response from NewairBy NewAir , Customer Service, March 11, 2021
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the Nugget Icemaker. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
1
Horrible Product......BUYER BEWARE
on March 13, 2021
Posted by: kristen73
from Flordia
I have now had 3 units all that last a few weeks , They are EXTREMELY loud to the point of almost blowing up, they just do not function or light says to add water when there is plenty of water in the unit . I almost wonder if they are all refurbed units they send out when i paid for new . The ice production is nice but it won't last long at all . The one positive is the customer service they are very helpful and always sent me a new unit out right away but they all have failed.
Response from NewairBy NewAir , Customer Service, March 15, 2021
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution. We hope to hear from you soon.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
GReat nugget ice!!
on March 17, 2021
Posted by: hazyjagss
from Indianapolis, Indiana
I love this nugget ice machine. I use filtered water and it makes great tasting ice. Great to munch on and great in drinks. This looks pretty on my counter and makes ice quickly. I am so happy I got this machine. Also, their customer support is top rate. I have had a wonderful experience all around.
Response from NewairBy NewAir , Customer Service, March 18, 2021
Thank you for the 5-star review and for sharing your thoughts about the NewAir Nugget Icemaker.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great Appliance
on March 17, 2021
Posted by: Buddy409
from Texas
I've had it 4 months now and it is by far the best Appliance in the house.
Response from NewairBy NewAir , Customer Service, March 18, 2021
Thank you for the 5-star review and for sharing your thoughts about your experience using your NIM040SS0.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great Quality Ice
on March 18, 2021
Posted by: Sonic Ice
from California
Its as good, or better than Scottsman nugget ice machine.
Response from NewairBy NewAir , Customer Service, March 19, 2021
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
I love this machine!
on March 18, 2021
Posted by: kbaker
from Arizon
This machine makes perfect nugget ice. It works fast and is very convenient. My whole family loves and enjoys it!
Response from NewairBy NewAir , Customer Service, March 19, 2021
Thank you for the 5-star review and for sharing your thoughts about your experience using your NIM040SS00.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great Features
on March 22, 2021
Posted by: Barry 69
from Denham springs la
We bought our machine for Christmas we love it. The machine makes the best ice. It’s so easy to use and clean. It also comes with a little scoop.
Response from NewairBy NewAir , Customer Service, March 23, 2021
Hi, Thank you for taking the time to leave a review on your NIM040SS00. Thank You for choosing NewAir!
Written by a customer while visiting Newair