Customer reviews from geappliances.com
GE Profile - 5.6 Cu. Ft. Slide-In Gas True Convection Range with Built-In Wi-Fi and Hot Air Frying - Black Stainless Steel
Average customer rating
4.5
(3,062 Reviews)
Rating breakdown 3,062 reviews
5 Stars
2,227
4 Stars
531
3 Stars
120
2 Stars
55
1 Star
129
92%of customers recommend this product.
(
2,471 out of
2,692)
Customer Reviews for GE Profile - 5.6 Cu. Ft. Slide-In Gas True Convection Range with Built-In Wi-Fi and Hot Air Frying - Black Stainless Steel
Customer Rating
1
Good to look at, not to cook on
on January 6, 2022
Posted by: cldd
Because gas range has sealed cooktop, if spillover occurs while cooking and spill goes under cooktop, you must schedule service/repair to have them open cooktop to clean it up. Because spillovers do happen, why didn't GE provide a better cooktop to allow owner to clean. The reviews I read did not mention this as problem and I did not realize that this would be a problem before I purchased this.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, January 7, 2022
Hi, we're sorry you had this problem with your range. We understand how inconvenient this is, and we appreciate you making us aware of the issue. We'll be looking further into the design of this cooktop and we'll be here if you have any further questions or concerns. Thanks for leaving a review and have a great day. -Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Perpetual Electronics Issues
on October 15, 2022
Posted by: ThisIsRequired
from Boston
The cooktop works fine but the oven has had ongoing issues with the electronics and is prone to shut off with out any interaction from us at all. Have had techs come 2 - 3 times to fix but the problem persists. I would not recommend GE products after this experience.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Gina@GEA, GE_Appliances, October 18, 2022
We’re sincerely sorry for the ongoing issue with your gas range. We understand how frustrating this must be, and we assure you we expect a better experience.
After taking a look, we can see you have another service visit for the end of this month to continue the work on this range. We’re confident our techs will get to the bottom of this, and you’ll be able to continue enjoying your unit for many years.
We are very thankful for your insight and will be forwarding it for review. We’re always happy to help. -Gina@GEA
After taking a look, we can see you have another service visit for the end of this month to continue the work on this range. We’re confident our techs will get to the bottom of this, and you’ll be able to continue enjoying your unit for many years.
We are very thankful for your insight and will be forwarding it for review. We’re always happy to help. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Brand new touch panel bad
on August 9, 2018
Posted by: Recycle7
from Cali
The touch panel was bad upon delivery! Installed a few days ago and the oven doesn’t work. Stove top works great. We had to have a repair man come to our home with a range that was just pulled out of the box and we can not even use the oven. The repair man said he has to replace the entire touch panel (once again on an oven that has NEVER been used). So we will be going on 2-3 weeks without a BRAND NEW oven that does not work.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Panel screen not responding
on September 5, 2018
Posted by: Je Tuan
from Chicago
Just bought this a month ago. Just had it installed. Touch pad screen stop working before I ever used the oven.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
Great range. Finicky oven.
on January 5, 2019
Posted by: gewf631
from Chicago, IL
Range is excellent. Stainless steel wasn't my first choice, but unfortunately, it's the only option.
My gripe is with the oven. If you check other reviews across different sites, you'll see a pattern where the oven will just shut itself off. Ours was 2 days old when it happened the first time, and has since happened about every 3rd-4th time.
My gripe is with the oven. If you check other reviews across different sites, you'll see a pattern where the oven will just shut itself off. Ours was 2 days old when it happened the first time, and has since happened about every 3rd-4th time.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Great feature s
on January 14, 2020
Posted by: Debb73 no
from Middlefield oH
I would have loved this range if it would have worked RIGHT FROM THE START! YOU WOULD THINK BUYING SOMETHING NEW ANDSPE DING GOOD MONEY WOULD GET YOU A GOOD PRODUCT. I WAS HIGHLY DISAPPOINTED!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA , GE_Appliances , January 16, 2020
Hello Debb73 no - We're sorry for your range experience. For more help with your concerns, please reach out to us by email at the following link: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact. We appreciate your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Stay away
on July 5, 2022
Posted by: Me2716543694267
from Seattle, WA
QUALITY - Very poor build quality. Missing, stripped, angled screws all over. Bent metal and mismatches.
USEABILITY - Bought this range because ad didn't say anything about wifi, but if course it has it, and you must use it to get the air fryer to work. What??? Then spent three hours getting it online. Tech support was great! Walked me through restarting my router, phone and range to get it working, but all so unnecessary...
DESIGN AND OPERATION - Good although the larger burner design allows spills to get down inside where they can't be cleaned. Needing wifi to enable air fryer is crazy, just a way for GE to get our info...
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
1
Value
2
Response from geappliances.comBy Kianna@GEA, GEA, July 7, 2022
Hello,
Thanks for reviewing your range. We're happy to hear that you had a good experience getting support and that you like the design. Your comments about quality and the requirement for WiFi are greatly appreciated. Please know that we will forward your feedback to the product and design team for review.
You can find some tips on how to clean your burners on page 23 here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000781-4.pdf
We hope this information helps, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for reviewing your range. We're happy to hear that you had a good experience getting support and that you like the design. Your comments about quality and the requirement for WiFi are greatly appreciated. Please know that we will forward your feedback to the product and design team for review.
You can find some tips on how to clean your burners on page 23 here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000781-4.pdf
We hope this information helps, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t buy
on August 14, 2023
Posted by: SimplyB130
from Buckeye Az
One big headache. Brand new &still have not been able to use it . Still waiting for parts .
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, August 17, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your new range is experiencing issues. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com