Customer reviews from geappliances.com
GE Profile - 5.6 Cu. Ft. Slide-In Gas True Convection Range with Built-In Wi-Fi and Hot Air Frying - Black Stainless Steel
Average customer rating
4.5
(3,051 Reviews)
Rating breakdown 3,051 reviews
5 Stars
2,222
4 Stars
526
3 Stars
120
2 Stars
55
1 Star
128
92%of customers recommend this product.
(
2,462 out of
2,682)
Customer Reviews for GE Profile - 5.6 Cu. Ft. Slide-In Gas True Convection Range with Built-In Wi-Fi and Hot Air Frying - Black Stainless Steel
Customer Rating
5
Just installed
on May 22, 2023
Posted by: throwawayokie93
from Inola, Oklahoma
Submitting review now after installation & bookmarking to update periodically. App was kind of glitchy, it took me several tries of restarting/redownloading to register and connect. I love how it looks, only remark would be the back grate/plate that is supposed to help with gap between oven and wall. It just looks cheap & wouldve liked to maybe have an option of one inch vs. two inch because this one only covers about half of the space between.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice stove but…
on January 11, 2024
Posted by: 12302
Love this range but for the life of me can’t get the WiFi features to connect. Therefore I have no airfry or proofing etc. disappointing! I’ll update this review if I ever get it to work!
Response from geappliances.comBy Charlie, GE_Appliances, January 19, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having difficulty connecting the range with WiFi and we're happy to help.
We recommend following the steps listed at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23936
If the issue continues, we recommend contacting our GE Appliances Connected Home Support Line at 1-800-220-6899, or email connected@help.geappliances.com
We’re confident that you’ll be able to enjoy your appliance for years to come.
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having difficulty connecting the range with WiFi and we're happy to help.
We recommend following the steps listed at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23936
If the issue continues, we recommend contacting our GE Appliances Connected Home Support Line at 1-800-220-6899, or email connected@help.geappliances.com
We’re confident that you’ll be able to enjoy your appliance for years to come.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Beautiful and Well Thought Out BUT.....
on July 16, 2024
Posted by: Kodiak Bill
from Alaska
The range was installed just yesterday so I haven't really used it much. I will say it's a beautiful range that seems to be well thought out and with lots of features. HOWEVER, and the reason I'm only giving it 3 stars is that, it doesn't come with an owners manual. It does come with a Quick Start Guide that has 3 1/2 pages of warnings, 1 page for warranty information and only 3 pages of actual and very basic instructions. Yes, it is available online but what do people without a computer and printer use? A phone with a 4 inch screen? For what you pay for this model you'd think they would include a printed copy of the full instruction manual. If not for that it would probably get 5 stars, till then, I'm gonna stick with 3
Features
5
Performance
5
Quality
5
Value
3
Response from geappliances.comBy Michael, GE_Appliances, July 18, 2024
We’re thrilled to hear that you've been enjoying the attractive appearance of your new range, but we hate to hear you’ve been less than impressed with the lack of a physical manual. As part of our ongoing effort to be better ambassadors of the environment, we have switched to electronic-only versions of consumer literature. By moving to electronic-only delivery formats, we not only do more to preserve the environment, but we also ensure that only the latest version of the document is provided to you. You can always access the latest version of literature for your model by searching for your model number on our GE Appliances website. However, we have also included a link to the current version of the manual below.
https://products-salsify.geappliances.com/image/upload/s--tQp2v8n6--/j1ahe4108rwyqskz2biw.pdf
https://products-salsify.geappliances.com/image/upload/s--tQp2v8n6--/j1ahe4108rwyqskz2biw.pdf
Written by a customer while visiting geappliances.com
Customer Rating
4
Possible counter damage
on August 2, 2024
Posted by: Andysbeef
from Columbus, Michigan
The burners are located 5 1/2" from the side, the most common pan used is a 12" so the pan will overhang onto the counter. Most other major brands are 'around' 7", Kitchen Aid went to 8".
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Looks Great - Bad Quality
on August 9, 2024
Posted by: JJGG7984
from Vacaville, CA
Looks great and has many features. Quality of product was disappointing immediately. The range grill chipped, the fan made a loud, unusual sound, and small screws fell out of the appliance, all within the first week.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, August 12, 2024
We're sorry to hear about the issues experienced with the range. An agent is going to be reaching out to you via email. Please be on the lookout for an email from us, and please note you may need to check your spam folder.
Written by a customer while visiting geappliances.com
Customer Rating
2
NO CONVECTION WITHOUT ROUTER CONNECTION.
on August 11, 2024
Posted by: Bamboozled1
The range top is great, but I can't recommend the range for a couple of reasons:
1) The probe thermometer is terrible. It doesn't function when convection is on, which is pretty much any time I'm using the oven. Also, the oven temperature can't be reset without resetting the probe, which can only be doe by unplugging the probe from the (now very hot) oven wall port and re-inserting it. Idiotic.
1) The probe thermometer is terrible. It doesn't function when convection is on, which is pretty much any time I'm using the oven. Also, the oven temperature can't be reset without resetting the probe, which can only be doe by unplugging the probe from the (now very hot) oven wall port and re-inserting it. Idiotic.
2) This is huge: YOU CAN'T USE CONVECTION AT ALL UNLESS YOUR OVEN IS CONNECTED TO YOUR INTERNET. This is supremely idiotic. Easily one of the dumbest and worst product concepts I've ever encountered. For this reason alone I wouldn't have bought this range, had I known.
Features
1
Performance
3
Quality
4
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, August 14, 2024
We are more than happy to provide guidance with your range. We recommend resetting your range by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm . It is also normal for some cooking features to only be accessible through WiFi. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
1
Wi-Fi control and venting
on October 28, 2024
Posted by: andyjw
I would think that it should be the responsibility of GE to inform potential customers that they are NOT buying a complete functional range unless they download Wi-Fi, I for one would have kept shopping. Who in their right mind would want to turn on their oven remotely risking a potential fire while away from your kitchen?
So, I'm into the next morning since downloading and I'm already getting 'upgrade' notices, a slave to my range like my PC. Then there is the venting problem that many are complaining about that I fixed on my own by adding a competitors backsplash.
I would like GE to remove Wi-Fi control from my range without loosing convection & air fry and let me decide how I want to use my appliance or give me a 50% refund.
So, I'm into the next morning since downloading and I'm already getting 'upgrade' notices, a slave to my range like my PC. Then there is the venting problem that many are complaining about that I fixed on my own by adding a competitors backsplash.
I would like GE to remove Wi-Fi control from my range without loosing convection & air fry and let me decide how I want to use my appliance or give me a 50% refund.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 29, 2024
As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review. This range does require a Wi-Fi connection for access certain cooking features like Air Fry and Roasting. We have provided information regarding this range and its functionality on the product page for this range at the link below. We cannot remove the WiFi feature from this unit or provide you with a refund. If any assistance is ever needed with this range, we're always happy to help. Our hope is that you enjoy your beautiful new range for many years to come!
https://www.geappliances.com/appliance/GE-Profile-30-Smart-Slide-In-Front-Control-Gas-Range-PGS930SELSS
https://www.geappliances.com/appliance/GE-Profile-30-Smart-Slide-In-Front-Control-Gas-Range-PGS930SELSS
Written by a customer while visiting geappliances.com
Customer Rating
1
Very disappointed
on November 9, 2024
Posted by: bummed customer2
Just purchased this product and several features are disabled without a connection to wifi and using their app. I think it is disgusting that after spending this much money on an appliance GE wants to use that appliance to harvest data to sell to data brokers and turn their customers into the product. Additionally, there is a fan for ventilation that is annoyingly noisy. I am seriously considering returning this thing.
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, November 12, 2024
We are more than happy to provide guidance with your beautiful new range. This appliance requires a successful Wi-Fi connection and to be paired with our GE Appliances SmartHQ app, to provide convenience while cooking. Some of your traditional range features are available without an internet connection, as pairing your appliance with WiFi is totally optional. However, certain cooking modes such as Air Fry, Roast, Turkey Mode, etc. do require this connection.
In regard to the fan on this appliance, this helps the appliance to avoid overheating and to help with proper air flow to and from the unit. If any assistance is ever needed with your range, we're always here to help. We are confident that this range will serve you well for many years to come.
In regard to the fan on this appliance, this helps the appliance to avoid overheating and to help with proper air flow to and from the unit. If any assistance is ever needed with your range, we're always here to help. We are confident that this range will serve you well for many years to come.
Written by a customer while visiting geappliances.com