Hi there, we're so sorry about the power issues you began to have in just one week of owning your new range. This is never our expectation for our consumers so we can get an idea of how aggravating this would be for you.

We'd first suggest disconnecting power for 2-3 minutes to reset the controls on your range. If the problem persists, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm

We're confident our technician would be able to get you taken care of. We're wishing you the best and we hope you find this useful.

Guy@GEA

Hi - Thanks for sharing your experience with your range. So sorry to hear that the oven stopped working a few months after it was installed and of the trouble you've had getting it repaired. This certainly isn't something we would expect from a brand new unit and we sincerely apologize. Although we don't anticipate that you'll have any issues after the repair, please know that we're always here to help if any questions or concerns come up. -Mikayla@GEA

Hey there - thanks for reaching out about your new range. Wow, we are so sorry that you’re having so much trouble with your new appliance. It’s understandable how disruptive this can be for our consumers, especially during the holidays, and want to offer our deepest apologies.

We can see that you’re currently working with our Consumer Relations team on this issue and have updated your case and case manager with your review. We’re confident that they will help resolve this issue in no time and work to build back your confidence in our brand. Please feel free to reach out anytime if you have any other questions or concerns we can assist with. Take care. Lauren@GEA