Customer reviews from geappliances.com
GE Profile - 5.6 Cu. Ft. Slide-In Gas True Convection Range with Built-In Wi-Fi and Hot Air Frying - Black Stainless Steel
Average customer rating
4.5
(3,051 Reviews)
Rating breakdown 3,051 reviews
5 Stars
2,222
4 Stars
526
3 Stars
120
2 Stars
55
1 Star
128
92%of customers recommend this product.
(
2,462 out of
2,682)
Customer Reviews for GE Profile - 5.6 Cu. Ft. Slide-In Gas True Convection Range with Built-In Wi-Fi and Hot Air Frying - Black Stainless Steel
Customer Rating
5
The perfect gas range
on February 10, 2021
Posted by: Anonymous
from Boynton Beach, Florida
My first gas range and I’ll never go back to electric. Bakes evenly and maintaines exact temperatures. Stovetop is infinitely adjustable. Love it!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Features Galore
on February 11, 2021
Posted by: Wellswal
from Oregon
We bought a spec house and the appliances came with it. The range was one of those huge industrial style behemoths and it did not have a self clean option. The Profile range has two self clean options; the water method that works on very light soil, and the traditional high heat method. We bypassed other manufacturers ranges that relied solely on the water method. We are already using the 'air fry' a lot and hope to try the griddle soon. The burners seem to produce a lot more heat than our previous range but the controls are much more precise. My wife has no trouble taking the grilles off and on to clean as their weight in manageable. So far, so good.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Range is great, App/Alexa integration are not.
on February 23, 2021
Posted by: KenLV
from Las Vegas
So far, the main issue with the range itself has been that it scratches easily. I mean SUPER EASILY. If you don't put the grates on EXACTLY onto the rubber stoppers (which is difficult since you can be completely on one set yet be completely off the other set!) it will scratch the stove-top. Drop a metal utensil while cooking? Scratch. etc...
The other issue I have is with the clumsy SmartHQ app (it's just so weak), but more so with what I would use more: the Alexa integration.
First, even though the instructions that came with the range say that for Profile ranges you have Alexa learn the "GE skill", you actually have to have it learn the "Geneva skill".
Before you could just say "Alexa, preheat oven to 375", now you have to remember to tell Alexa to tell Geneva to tell your oven what you want (who at GE thought this was a good idea?). So now it's "Alexa, tell Geneva to preheat the oven to 375", which doesn't sound like that big a deal on paper, however, in practice, it's a hassle. I don't have to say "Alexa, tell the Phillips skill to turn on the hall lights", I say "Alexa, hall lights on". Done.
For this silly skill, you have to remember "Geneva", not "GE", not "Profile", not "Oven", it's "GENEVA" - unless you're doing this a lot, you're not going to remember "Geneva".
Again, doesn't sound like a big deal, but it doesn't sound like a "smart appliance" idea either.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Always ge profile
on February 24, 2021
Posted by: Dakinemp
from Pismo Beach
This is a replacement for our old profile range and we couldn’t be happier, the old range is going to a family member, and was working perfectly, the new one a lot different features and still learning
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed customer
on April 4, 2021
Posted by: CindiRN
from Laguna Hills, Ca
I wanted to love this range but after the second time using the oven, it stopped working. I read the owner's manual to see if I could fix the problem but nothing worked. It's Saturday night, the day before Easter and I can not call a repairman. Thank goodness I am not hosting Easter dinner. I read the 2 previous reviews about the same problem with the oven not working. Yes, the stove works great. But as my title states, that is what I'm feeling right now. Will write another review when this is issue is resolved.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
4
Response from geappliances.comBy Sharon@GEA, GE_Appliances, April 5, 2021
Hi, Thanks for sharing your concern. We're so sorry to hear you're having trouble with your oven not working, and we're happy to offer some guidance. Please take advantage of your warranty and schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our technician can get this resolved for you. Thanks for choosing GE Appliances! - Sharon@GEA
We're confident our technician can get this resolved for you. Thanks for choosing GE Appliances! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Used 2 times and quit working.
on May 29, 2021
Posted by: HeatherK717
from Kansas City
I was excited to have a gas range after years of having an electric stove. We just finished building our house and unfortunately I used my brand new stove/oven only 2 times before it stopped working. It fails to heat past 188 degrees and shuts off completely. I cannot use the oven at all and now. Was advised the “mother board control panel” is malfunctioning. Had to wait a few weeks for repair to come out. They’ve ordered a new board and said it “hopefully” it will resolve the issue. Bummer part is that it is going to take several more weeks to get the part. Then will need to reschedule another visit. So hopefully I will get to use my née oven/stove more than 2 times after waiting 2 - 3 months. I should have read more reviews before purchasing as I am now seeing this is a very common issue. To say I’m frustrated is an understatement. Regretting this purchase.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances , June 1, 2021
Hi, We're so sorry to hear of this issue with the mother board control panel failing on your new range. This sounds incredibly frustrating and is not the ownership experience we strive for. We'd like to get some additional information and we'll be reaching out to you via email. Thanks so much for your feedback. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Great features...BUT!
on June 20, 2021
Posted by: Smokey1944
from Alabama
Great product...but, stainless surfaces scratch so easily.
Features
5
Performance
5
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, June 22, 2021
Hey there,
We appreciate you taking the time to review your range. We're delighted to hear you like this range. We're sorry to hear it's scratching easily and can relate to your frustration. Cleaning the appliance regularly can help reduce the appearance of scratches. Thanks for being part of the GE family! Mike@GEA
We appreciate you taking the time to review your range. We're delighted to hear you like this range. We're sorry to hear it's scratching easily and can relate to your frustration. Cleaning the appliance regularly can help reduce the appearance of scratches. Thanks for being part of the GE family! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the Look
on September 22, 2021
Posted by: cmpvaughn
from Nashville
I love this oven. The air fryer option is pretty awesome and I tend to use it more than the other convection options. It looks so good in my remodeled kitchen.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com