Customer reviews from dell.com
Dell - G5 15.6" Gaming Laptop - 144Hz - AMD Ryzen 9 4900H - 16GB Memory - AMD Radeon RX 5600M - 1TB SSD - RGB Keyboard - Silver
Average customer rating
4.2
(336 Reviews)
Rating breakdown 336 reviews
5 Stars
184
4 Stars
85
3 Stars
34
2 Stars
15
1 Star
18
84%of customers recommend this product.
(
242 out of
288)
Customer Reviews for Dell - G5 15.6" Gaming Laptop - 144Hz - AMD Ryzen 9 4900H - 16GB Memory - AMD Radeon RX 5600M - 1TB SSD - RGB Keyboard - Silver
Posted by: Jithin Mathew
Verified Purchase:Yes
Best product I always trusted dell they don’t compromise with quality
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Darcy and Dawn Pope
Verified Purchase:Yes
everything is working great. Looking forward to many years with the computer.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Subzero
Verified Purchase:Yes
Poor dell drivers. Sound and mic always stop working.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, February 10, 2021
Hello Subzero,
Thank you for your review. We are sorry to hear you are experiencing issues with the driver and the audio of your PC. Below I have provided steps that should resolve the audio issues. I have provided a link to assist you with the issues you are experiencing with the drivers.
Audio:
1. Click Start and select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Recording Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
This link can also help when identifying your audio issues: http://bit.ly/3gnBhT3
Drivers: http://dell.to/3kEPlbr
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing issues with the driver and the audio of your PC. Below I have provided steps that should resolve the audio issues. I have provided a link to assist you with the issues you are experiencing with the drivers.
Audio:
1. Click Start and select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Recording Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
This link can also help when identifying your audio issues: http://bit.ly/3gnBhT3
Drivers: http://dell.to/3kEPlbr
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Nancy
Verified Purchase:Yes
Ordering through the web site was easy. The computer came in a timely manner and works great. Overall our experiance with Dell was great.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anita
Verified Purchase:Yes
The touchpad is "sticky" in a way that the cursor moves with a delay. This happens 40% of the time and it's pretty frustrating! For a brand new device this is really disappointing.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, February 28, 2021
Hello Anita,
Thank you for your review. We are sorry to hear you are experiencing issues with your trackpad. Below I have provided troubleshooting steps that should fix this issue.
Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three-finger scrolling, pinch zoom, circle zoom, rotate, and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.CPL.
2. Touch or click main. cpl In the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to the Dell Knowledge Base article - http://dell.to/2iaiujA.
You can read the full article here - http://dell.to/2tqmS02
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing issues with your trackpad. Below I have provided troubleshooting steps that should fix this issue.
Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three-finger scrolling, pinch zoom, circle zoom, rotate, and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.CPL.
2. Touch or click main. cpl In the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to the Dell Knowledge Base article - http://dell.to/2iaiujA.
You can read the full article here - http://dell.to/2tqmS02
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Kai Kai
Verified Purchase:Yes
Honestly one of my favourite laptops
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: C. V. Kroeker
Verified Purchase:Yes
This machine offered the best performance for the price on the market. Decades ago, the performance of Dell machines was hampered by their bloatware, which is why this is the first purchase I’ve made from Dell in 20 years. I trusted that things had changed, and I wasn’t disappointed. It’s a beautiful design, everything just works, and the price was much lower than all competitors.
Written by a customer while visiting dell.com
Customer Rating
4
Great bang for the buck but you get what you pay for.
on March 27, 2021
Posted by: Alex Kaplun
Verified Purchase:Yes
It's great for the money spec-wise but the build quality is not very good. The infamous touchpad that doesn't work after the computer was open for upgrades is a pretty big nuisance; they also don't include hardware required to install an additional SSD which might be a bad surprise for someone who was going to do that.
I would recommend this to a friend!
Written by a customer while visiting dell.com