Customer reviews from dell.com
Dell - G5 15.6" Gaming Laptop - 144Hz - AMD Ryzen 9 4900H - 16GB Memory - AMD Radeon RX 5600M - 1TB SSD - RGB Keyboard - Silver
Average customer rating
4.2
(336 Reviews)
Rating breakdown 336 reviews
5 Stars
184
4 Stars
85
3 Stars
34
2 Stars
15
1 Star
18
84%of customers recommend this product.
(
242 out of
288)
Customer Reviews for Dell - G5 15.6" Gaming Laptop - 144Hz - AMD Ryzen 9 4900H - 16GB Memory - AMD Radeon RX 5600M - 1TB SSD - RGB Keyboard - Silver
Posted by: Nevalti
Verified Purchase:Yes
I have 2 x ZyXel NASs for media and backup. My other PCs connect to them easily but this new Dell won't even show my wired LAN, let alone any wireless LAN. Why not?
No, I would not recommend this to a friend.
Response from dell.comBy Summer@Dell, DellRR, June 7, 2021
Hello Nevalti,
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
not as good as I thought. not much support on how to start.
Response from dell.comBy Summer@Dell, DellRR, June 7, 2021
Hello Anonymous,
Thank you for taking the time to leave us a review and provide feedback. We are sorry that you did not receive any support for starting up your device. We have noted the details of your statement to improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your convenience.
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Thank you for taking the time to leave us a review and provide feedback. We are sorry that you did not receive any support for starting up your device. We have noted the details of your statement to improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your convenience.
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Written by a customer while visiting dell.com
Customer Rating
3
Average laptop for schools if you don’t mind the average screen.
on June 7, 2021
Posted by: Hicham
Verified Purchase:Yes
Computer is good with an average screen and keyboard. The white on grey keyboard lighting iis bad during daytime. Screen brightness is low compared to premium laptops.
No, I would not recommend this to a friend.
Response from dell.comBy Summer@Dell, DellRR, June 8, 2021
Hello Hicham,
Thank you for taking the time to leave us a review. We value your feedback and are sorry to hear you are experiencing issues with the keyboard lighting and your screen brightness. To help with the keyboard lighting issue we suggest disabling the backlit keyboard when you are in lit areas. Below I have provided the steps to disable the backlighting and the full article link. Backlit keyboard options in BIOS
1. Click the + sign next to System Configuration.
2. Click Keyboard Illumination.
3.* Disabled or Off - The keyboard illumination is off.
*Dim - The keyboard illumination is at half brightness.
*Bright - The keyboard illumination is at full brightness.
4. Click Apply, and then Exit.
How to turn off or on and troubleshoot backlit keyboard: https://dell.to/3tHbZ8X
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Thank you for taking the time to leave us a review. We value your feedback and are sorry to hear you are experiencing issues with the keyboard lighting and your screen brightness. To help with the keyboard lighting issue we suggest disabling the backlit keyboard when you are in lit areas. Below I have provided the steps to disable the backlighting and the full article link. Backlit keyboard options in BIOS
1. Click the + sign next to System Configuration.
2. Click Keyboard Illumination.
3.* Disabled or Off - The keyboard illumination is off.
*Dim - The keyboard illumination is at half brightness.
*Bright - The keyboard illumination is at full brightness.
4. Click Apply, and then Exit.
How to turn off or on and troubleshoot backlit keyboard: https://dell.to/3tHbZ8X
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: bmw
Verified Purchase:Yes
I needed a lap top that was not slow and the 5505 fits the bill it has a nice build light in weight it has back lit key board ideal to work in the dark and you can turn the back light off using the F5 key.I find it better off in the day light Its your choice the keys feel really good
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Wei
Verified Purchase:Yes
Touchpad broke just after 1 month, had to spend lots of time to chat online and eventually get someone come to my house to fix it.
Response from dell.comBy Summer@Dell, DellRR, June 14, 2021
Hello Wei,
Thank you for leaving us a review. We are sorry that you have had an issue with your touchpad. However, we are glad that you were able to get your issue resolved. If you come across further questions or have any issues we would love to help. I have attached the toll-free number and a chat link below you can use to reach Dell Support at your convenience.
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Thank you for leaving us a review. We are sorry that you have had an issue with your touchpad. However, we are glad that you were able to get your issue resolved. If you come across further questions or have any issues we would love to help. I have attached the toll-free number and a chat link below you can use to reach Dell Support at your convenience.
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Martin
Verified Purchase:Yes
Very good so far , happy with my purchase and quick to get to me . Also like the fact that i could make payments as i needed it assp!
Written by a customer while visiting dell.com
Posted by: Mike
Verified Purchase:Yes
I would have given this computer a 5 star, but the keyboard is hard to see. Possibly black keys would help.
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Beautiful laptop, fast data processing, convenient to use
I would recommend this to a friend!
Written by a customer while visiting dell.com