Customer reviews from dell.com
Dell - G5 15.6" Gaming Laptop - 144Hz - AMD Ryzen 9 4900H - 16GB Memory - AMD Radeon RX 5600M - 1TB SSD - RGB Keyboard - Silver
Average customer rating
4.2
(336 Reviews)
Rating breakdown 336 reviews
5 Stars
184
4 Stars
85
3 Stars
34
2 Stars
15
1 Star
18
84%of customers recommend this product.
(
242 out of
288)
Customer Reviews for Dell - G5 15.6" Gaming Laptop - 144Hz - AMD Ryzen 9 4900H - 16GB Memory - AMD Radeon RX 5600M - 1TB SSD - RGB Keyboard - Silver
Customer Rating
5
great laptop - daughter loves it for Zoom meeting
on May 13, 2021
Posted by: Denis
Verified Purchase:Yes
good laptop, just need to loosen 4 tiny screws to get the track pad to work properly
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Cody
Verified Purchase:Yes
Was very impressed but then the mouse pad started having issues and now gets stuck after limited use.
Response from dell.comBy Summer@Dell, DellRR, May 15, 2021
Hello Cody,
Thank you for leaving us a review and providing feedback on your product. We are sorry that you are experiencing an issue with your touchpad sticking. I have provided some troubleshooting tips below. Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three-finger scrolling, pinch zoom, circle zoom, rotate, and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
You can read the full article here - http://dell.to/2tqmS02.
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Thank you for leaving us a review and providing feedback on your product. We are sorry that you are experiencing an issue with your touchpad sticking. I have provided some troubleshooting tips below. Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three-finger scrolling, pinch zoom, circle zoom, rotate, and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
You can read the full article here - http://dell.to/2tqmS02.
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Ash
Verified Purchase:Yes
Now it came with installed, but I am having trouble uninstalling as either I buy office 365 that I don't want, or I use my already used office 2013 and want to use the product key for that. How on a earth do I uninstall??
I would recommend this to a friend!
Response from dell.comBy Summer@Dell, DellRR, May 17, 2021
Hello Ash,
Thank you for taking the time to leave us a review and provide feedback. We are sorry that you are having problems uninstalling apps that you do not want or need. We would love to help you if you could please reach out to Dell Support with the information I have provided below.
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Thank you for taking the time to leave us a review and provide feedback. We are sorry that you are having problems uninstalling apps that you do not want or need. We would love to help you if you could please reach out to Dell Support with the information I have provided below.
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Dobber
Verified Purchase:Yes
Computer works good so far. Keeping in mind still very early in ownership. The biggest complaint is the computer is sold as having the ability to add second ssd and cannot install 2nd ssd unless parts are bought from Dell and currently all parts needed are not in stock.
I would recommend this to a friend!
Response from dell.comBy Summer@Dell, DellRR, May 31, 2021
Hello Dobber,
Thank you for leaving us a review and providing feedback. We are sorry that the parts you are trying to order for your device are not available. We would love to help you if you could please contact Dell support with the toll-free number or chat link below at your earliest convenience.
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Thank you for leaving us a review and providing feedback. We are sorry that the parts you are trying to order for your device are not available. We would love to help you if you could please contact Dell support with the toll-free number or chat link below at your earliest convenience.
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Should there be a light indicating whether the battery is charging/charged where the lead slots into the laptop?
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Samantha
Verified Purchase:Yes
It is fast and efficient, can't ask for more. I am very happy with this computer.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Mark
Verified Purchase:Yes
When trying to register it pops up "There is a problem with the application"
I would recommend this to a friend!
Response from dell.comBy Summer@Dell, DellRR, June 4, 2021
Hello Mark,
We value your feedback and appreciate you taking the time to leave us a review. We are sorry to hear that you are having trouble registering your product. We would love to help you. If you could please use the toll-free number or chat link below to contact Dell Customer Support at your earliest convenience.
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
We value your feedback and appreciate you taking the time to leave us a review. We are sorry to hear that you are having trouble registering your product. We would love to help you. If you could please use the toll-free number or chat link below to contact Dell Customer Support at your earliest convenience.
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: MA
Verified Purchase:Yes
keyboard button is not good its lose
No, I would not recommend this to a friend.
Response from dell.comBy Summer@Dell, DellRR, June 5, 2021
Hello MA,
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call:
https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Written by a customer while visiting dell.com