I like the features, the screen, and the speed, but the build quality is awful. There is so much flex in the laptop that if it's not positioned properly on my lap, the mouse pad flexes to the point that the left click button pushes itself down, or is held down when clicked. At first, I thought it was just sticking. Then I realized I could left-click by pushing the unit from underneath with my thumbs. Not good. I expected more from Dell.
No, I would not recommend this to a friend.
Response from dell.comBy Summer@Dell, DellRR, May 10, 2021
Hello Dan,
Thank you for taking the time to leave us a review and provide feedback on your product. We are sorry you are experiencing several different issues with your device. We will use the contents of your review to help improve our products. We would love to help you. If you could please contact Dell Support with the information I have provided below at your earliest convenience.
Best, Summer@Dell
If you require further assistance, you can contact Dell directly with the information below. Chat or call: https://bit.ly/DellSupportTeam Phone number to Dell 1-800-624-9896
Great battery life, top notch performance, nice screen but a slightly non-standard keyboard layout.
on May 10, 2021
Posted by: Anonymous
Verified Purchase:Yes
Blazing fast with excellent battery life. Beautiful screen and nicely backlit keyboard. Biometrics are finnicky and often don't work even with multiple tries but its not a feature that I really care about. Main suggestion would be to lose the calculator keys above the number pad and replace those the the standard Home, PgUp, PgDn and End keys. I missing having these as dedicated, non-Fn accessible, keys.
Love this new laptop. Very lightweight. Cool silver color. Fast processor. Lighted keyboard. The only downside is not enough hard drive space (only 256 GB). I purchased an additional 256 GB micro SD card - plug and play & easily transferrable, instead of installing another internal SSD drive. It's perfect now. I had been using Dell computer for many years at work. Never disappointed with their quality. Good job Michael.