Customer reviews from swann.com
Swann - 1080p Powered Wifi Auto Tracking Camera, w/ 2-way Audio - White
Average customer rating
4.3
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
74
4 Stars
16
3 Stars
7
2 Stars
7
1 Star
5
71%of customers recommend this product.
(
32 out of
45)
Customer Reviews for Swann - 1080p Powered Wifi Auto Tracking Camera, w/ 2-way Audio - White
Customer Rating
3
Dark
on December 7, 2020
Posted by: Carmen
from Houston
Frequency of use:Daily
In the dark it does not detect movement or images
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 17, 2020
Hello Carmen,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. This camera is equipped with night vision features. In the event you are having issues with the night vision on your camera, we would have to recommend speaking with our support team to help identify and correct the issues. Please find our contact information at the link below.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. This camera is equipped with night vision features. In the event you are having issues with the night vision on your camera, we would have to recommend speaking with our support team to help identify and correct the issues. Please find our contact information at the link below.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Resolution not up to expectations.
on February 21, 2021
Posted by: TJam
from Vic.Australia
Frequency of use:Daily
Features are good but resolution poor.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , February 24, 2021
Hello TJam,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds, you can set your camera to high, but if your upload speed is not that good, then we recommend you use medium or low for the streaming setting.
If this does not help, please contact our support team with your internet upload and download speeds. Your feedback will be shared with our development teams.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds, you can set your camera to high, but if your upload speed is not that good, then we recommend you use medium or low for the streaming setting.
If this does not help, please contact our support team with your internet upload and download speeds. Your feedback will be shared with our development teams.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Tracker Camera cant upload to Swann Storage Cloud
on May 8, 2021
Posted by: johniedoe
from sault ontario
Frequency of use:Daily
The camera can only store the video clips on the inserted 32 sd card. so if a burglar takes the camera you wont have any evidence of the Robbery. Also the cameras QR CODE needed to pair the Camera is located on a Sticker on the Cameras base but it RUBS COMPLETELY OFF in a Warm Room. So then you cant pair the Camera. Not Compatible with the Swann subscription Cloud.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 11, 2021
Hello johniedoe,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. Based on the information provided you are correct. This camera only offers local storage. Due to the size of the camera, it is expected that this camera is placed in an area where it is not easily seen. If your QR code is not readable or comes off, we ask that you reach out to a member of our support team and request this information. The QR code specifically for your camera can also be found in the original packaging. If you have any issues with setting up your camera, please reach out to a member of our technical support team when you are in front of the unit. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. Based on the information provided you are correct. This camera only offers local storage. Due to the size of the camera, it is expected that this camera is placed in an area where it is not easily seen. If your QR code is not readable or comes off, we ask that you reach out to a member of our support team and request this information. The QR code specifically for your camera can also be found in the original packaging. If you have any issues with setting up your camera, please reach out to a member of our technical support team when you are in front of the unit. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Swann tracker
on January 15, 2022
Posted by: Skillgrove71
from Jackson, MI
Frequency of use:Daily
Not a good unit. The swifi worked better for a year then stopped working so i switched to this one & i can no longer see the previews of the videos with the rest of the cameras. You have to go to the settings now to see the time stamp of videos with no preview. Also you have no access on a computer to view your cameras.
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Customer Rating
3
Reasonable camera, poor app
on May 9, 2022
Posted by: Bollocks
Frequency of use:Daily
Probably not the cameras fault more like the app, the frame rate is very slow and jerky
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 27, 2022
Hello Bollocks,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Awesome camera
on May 9, 2022
Posted by: Lloydy96
from Swansea
Frequency of use:Daily
I bought this camera 2 weeks ago and been so good very useful to keep an eye on the house and dogs when your away or nipping out
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Ok
on May 9, 2022
Posted by: Auz1
It’s ok
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Snoopy
on May 9, 2022
Posted by: Snoopy
Frequency of use:Daily
Very reliable and convenient
I would recommend this to a friend!
Written by a customer while visiting swann.com