Customer reviews from swann.com
Swann - 1080p Powered Wifi Auto Tracking Camera, w/ 2-way Audio - White
Average customer rating
4.3
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
74
4 Stars
16
3 Stars
7
2 Stars
7
1 Star
5
71%of customers recommend this product.
(
32 out of
45)
Customer Reviews for Swann - 1080p Powered Wifi Auto Tracking Camera, w/ 2-way Audio - White
Customer Rating
2
Unable to Connect to WiFi
on July 7, 2020
Posted by: Kristoo12
from Overland Park, KS
[This review was collected as part of a promotion.] Unfortunately I was not able to connect this device to my WiFi network. It could be user error but I can usually figure things like this out. I have tried a few different times with no luck. I tried the Support section on the app and looked briefly in the FAQs for people with the same issue but had no luck. I plan to call Customer Service and see if they can assist but haven't had time. Really excited to get this camera working!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 10, 2020
Hello Kristoo12,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. Based on the information provided, you will need to inquire with our support team to identify why your camera will not connect to your wireless network.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We hope to address your concerns in an effort to earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. Based on the information provided, you will need to inquire with our support team to identify why your camera will not connect to your wireless network.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We hope to address your concerns in an effort to earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Couldn't Connect to Network
on July 7, 2020
Posted by: Kristoo12
from Overland Park, KS
[This review was collected as part of a promotion.] Unfortunately I am not able to connect the camera to my WiFi network. It could be user error but I am usually pretty good about figuring this stuff out. I went to the Support section on the app and briefly browsed the FAQs for a similar issue but had no luck. I plan to call customer service but haven't had time. I am really excited to get this camera up and running. After looking around in the app, even with the camera not connected, it looks like it has great features.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , July 7, 2020
Hello Kristoo12,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. There are different variables that can contribute to why you are having issues connecting to your network. In order for us to better assist, we will need to have an agent further assist you.
Please contact us if you have not already.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We should be able to have you set up within a few minutes.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. There are different variables that can contribute to why you are having issues connecting to your network. In order for us to better assist, we will need to have an agent further assist you.
Please contact us if you have not already.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We should be able to have you set up within a few minutes.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Snappy1
from Adelaide
Verified Purchase:Yes
The delivery and ordering were great. Had it a month and can’t get it to connect online so can’t use it.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 14, 2020
Hello Snappy1,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. It is not common for your camera to not be able to connect to your network. Please contact our support team with the model information for your router and network provided.
We should be able to get you connected within a few minutes. We hope to address your concerns in an effort to earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. It is not common for your camera to not be able to connect to your network. Please contact our support team with the model information for your router and network provided.
We should be able to get you connected within a few minutes. We hope to address your concerns in an effort to earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: PG!!
from Australia
Frequency of use:Daily
Verified Purchase:Yes
Great product easy to set up and use.Drops out occasionally
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
It's not as easy to install for someone like me.
on August 14, 2020
Posted by: Prycer
from Inglewood, CA
[This review was collected as part of a promotion.] Let me start off by saying that I am not at all tech savvy. I couldn't install this by myself, I had to have help. I honestly expected a little more out of the camera. It had a long delay/lag time. I do however like that it has tracking and speaker. It definitely gets the job done, I just wish that it was easier for someone who isn't tech savvy.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , August 19, 2020
Hello Prycer,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. Based on the information provided, we would recommend using the quick start guides provided and video tutorials online to help start. If you require further assistance, our support team can be reached 24 hours a day, 7 days a week. This camera will only require a connection using the Swann Security application on your mobile device.
Your feedback helps us understand the things we are doing correctly and those that can use improvement. Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. Based on the information provided, we would recommend using the quick start guides provided and video tutorials online to help start. If you require further assistance, our support team can be reached 24 hours a day, 7 days a week. This camera will only require a connection using the Swann Security application on your mobile device.
Your feedback helps us understand the things we are doing correctly and those that can use improvement. Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Not bad but not very good either
on August 23, 2020
Posted by: Neil H
from Roanoke, VA
I purchased this camera as it was recommended bc of the great price for the features. It is a great camera compared to others I have seen/used on the market however I believe the software is very basic and can only be viewed from mobile devices. I have extremely good internet service however the video and talk function do not always work right off. Also the playback function will not work at all. The night vision feature only works on the highest video quality setting. I tried to find computer software to see if it would be better but haven't found anything. The camera itself is pretty good quality and build for the price but I don't understand why it will not function as smooth as advertised. I still feel it is a great deal for the money but I could never use it to truly monitor as a security cam as it is unreliable about 50% of the time. If you are someone that monitors continuously it the functions seem to get better if the longer you are watching but checking in from time to time has become frustrating. Hopefully there are software improvements that can possibly be made to work better with the hardware. It seems like it could have great potential to be the best on the market. If you are serious about getting a camera for true security I would not recommend this one.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , August 25, 2020
Hello Neil,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. This camera currently uses the Swann Security application for remote access and control. Swann has yet to offer computer software for desktop viewing. We have compiled a list of common issues that you may experience with your camera and troubleshooting steps to follow. See the link below.
https://support.swann.com/s/article/8c4lvZCGAf
We appreciate your feedback and want you to know that our development team is working hard on the launch of an update to the Swann Security application. We look forward to addressing some of your concerns with the updates to come.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. This camera currently uses the Swann Security application for remote access and control. Swann has yet to offer computer software for desktop viewing. We have compiled a list of common issues that you may experience with your camera and troubleshooting steps to follow. See the link below.
https://support.swann.com/s/article/8c4lvZCGAf
We appreciate your feedback and want you to know that our development team is working hard on the launch of an update to the Swann Security application. We look forward to addressing some of your concerns with the updates to come.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
interesting
on September 3, 2020
Posted by: Ed tracker
from Hawkins co. Tenn
Frequency of use:Daily
I bought this 2 pack of Tracker from Swann and they DO NOT work!!! Ihave tried to find out how to get help to return them but nothing but a run a round!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 4, 2020
Hello Ed,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having with our Tracker Security Camera. If you have not already, speak with our technical support team to help look further into your issues.
We have compiled a list of common issues that you may experience with your camera and troubleshooting steps to follow. See the link below.
https://support.swann.com/s/article/8c4lvZCGAf
If you would like to return an item purchased on our website, please contact us during business hours. We can be reached at 1-800-627-2799 8:30 AM - 5 PM PST.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having with our Tracker Security Camera. If you have not already, speak with our technical support team to help look further into your issues.
We have compiled a list of common issues that you may experience with your camera and troubleshooting steps to follow. See the link below.
https://support.swann.com/s/article/8c4lvZCGAf
If you would like to return an item purchased on our website, please contact us during business hours. We can be reached at 1-800-627-2799 8:30 AM - 5 PM PST.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Great product
on September 4, 2020
Posted by: Prycer I
from Inglewood, CA
Frequency of use:Daily
[This review was collected as part of a promotion.] I installed the camera to keep an eye on my dog while I am not home. The picture quality was excellent and the LED light front of the camera informs you on what is happening with the device. I downloaded the Swann security app and create an Swann security account to connect it to WiFi network. The set up to monitor was easy activity thru smartphone. I can control camera thru the app. I highly recommend this product. I can't wait to get one for the exterior.
I would recommend this to a friend!
Written by a customer while visiting swann.com