Customer reviews from swann.com
Swann - 1080p Powered Wifi Auto Tracking Camera, w/ 2-way Audio - White
Average customer rating
4.3
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
74
4 Stars
16
3 Stars
7
2 Stars
7
1 Star
5
71%of customers recommend this product.
(
32 out of
45)
Customer Reviews for Swann - 1080p Powered Wifi Auto Tracking Camera, w/ 2-way Audio - White
Posted by: disappointed1
from western australia
Verified Purchase:Yes
Looks good but using the app and trying to connect to the wifi is terrible, wasted my money
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 7, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options.
We can recommend the use of a Wifi extender to help improve connection. Please know our support team is here to help.
We can be reached 24 hours a day, 7 days a week. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options.
We can recommend the use of a Wifi extender to help improve connection. Please know our support team is here to help.
We can be reached 24 hours a day, 7 days a week. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Upgraded Security
on June 4, 2020
Posted by: Blinky
from Burlington, NC
Frequency of use:Daily
[This review was collected as part of a promotion.] The Tracker Security Cameras are easy to install; just plug in & connect to wifi for top quality video footage. I was able to receive great video as well as audio. I was able to connect to my cell phone and could check on my property whenever I was away.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Amazing
on June 4, 2020
Posted by: Jeffrey t
from Nj
Frequency of use:Daily
[This review was collected as part of a promotion.] The Swann Tracker Security Camera is absolutely amazing. It tracks movement and relays to the app really well. Very very happy with the system and how well it works as a stand alone camera. No subscription service necessary.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Swann Tracker Security Camera
on June 4, 2020
Posted by: Katie22
from Los Angeles, CA
Frequency of use:Daily
[This review was collected as part of a promotion.] Very easy setup, it only took a few minutes. Connects very well with my phone through the app so I can monitor when I’m away. The picture is really clear and has 180 degree views. I really like that it stores your video clips without additional equipment or charges.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Quick set up
on June 5, 2020
Posted by: markm
from Las Vegas, NV
[This review was collected as part of a promotion.] Tracker Security Camera was easy to set up right from the package. The picture quality was clear as well as provided great security inside my home. The 2-way talk feature was a nice way to communicate while inside my home if someone came to my door.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Perfect for our needs!
on June 6, 2020
Posted by: EP 1026
from Lincoln ne
Frequency of use:Daily
[This review was collected as part of a promotion.] We use the Swann Tracker Security Camera in our toy room and it’s perfect! Very functional and easy to use app. We really like the tracking aspect of the camera it And it’s ability to track them in the room....it’s great! I would definitely recommend this product to anyone who is looking for a good home camera!
Pros:
very easy set up,
App very user friendly
No glitches on WiFi
2.4 g WiFi we like this feature as it provides more stability
Blends into room
Can mount or stand
very easy set up,
App very user friendly
No glitches on WiFi
2.4 g WiFi we like this feature as it provides more stability
Blends into room
Can mount or stand
Cons:
None to speak of
None to speak of
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
Its alright.
on June 8, 2020
Posted by: LC86
from Milton, FL
Frequency of use:Daily
[This review was collected as part of a promotion.] I honestly expected more out of the camera. Its not easy to set up. It has a long lag. I do however like that it jas tracking and a speaker and an alarm. It definetly gets the job done for sure i just had higher expectations for my first camera.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , June 26, 2020
Hello LC86,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. If your internet connection is not strong, you can experience a delay from your device to the camera. We would recommend the use of a wifi repeater to help improve your connection.
Your honest feedback is appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Tracker Security Camera. If your internet connection is not strong, you can experience a delay from your device to the camera. We would recommend the use of a wifi repeater to help improve your connection.
Your honest feedback is appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Amazing wide view
on June 8, 2020
Posted by: odin dad
from PA
Frequency of use:Daily
[This review was collected as part of a promotion.] I've been using this camera for the past couple of weeks and I love it. It is great for checking in on my pets when I am away and also for making sure my home is safe and secure. I still give this a 5/5 star although I wish the camera quality was better. The tracking is amazing and gives a very wide view of the room. It also has 2 way audio which I like to use to tell my dog to "get off the couch". I need to get another for the back end of my house The magnet base is great for mounting on a vertical surface for it can stand on a horizontal surface like a table.
I would recommend this to a friend!
Written by a customer while visiting swann.com