Customer reviews from swann.com
Swann - 1080p Powered WiFi Pan & Tilt Camera, w/ Siren & 2-way Audio - White
Average customer rating
4.2
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
83
4 Stars
16
3 Stars
5
2 Stars
5
1 Star
15
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for Swann - 1080p Powered WiFi Pan & Tilt Camera, w/ Siren & 2-way Audio - White
Customer Rating
2
Returning for refund
on October 5, 2021
Posted by: Steveqld
from Brisbane, Australia
Purchased a month ago and performance was acceptable. ON weekend started disconnecting and spend over 30 minutes with support but no resolution. Reinstalled App with some success as I can now see the camera but push notifications were taking over an hour to appear. Today I've been walking around the house for an hour in the "Away" mode and am yet to receive a single notification. Yes all settings are set to "push notifications". Very frustrating not knowing if it is the App or the camera but is useless in it's current state.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 18, 2021
Hello Steveqld,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Pan & Tilt Security Camera. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
It has been brought to our attention that there are potential bugs within the software for our application. Our support team will continue to launch updates to the application in order to further improve your experience. Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Pan & Tilt Security Camera. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
It has been brought to our attention that there are potential bugs within the software for our application. Our support team will continue to launch updates to the application in order to further improve your experience. Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Love
on May 11, 2022
Posted by: Maggie
from Sydney
Frequency of use:Daily
Live it
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
Easy to operate
on May 11, 2022
Posted by: Al-Mac
from Queensland Australia
Frequency of use:Daily
Over time they keep going off line!
Have to rest over and over!
Have to rest over and over!
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , May 17, 2022
Hello Al-Mac,
Thank you for reaching out to us and sharing your feedback on our Pan & Tilt Security Camera. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Pan & Tilt Security Camera. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Great features
on May 11, 2022
Posted by: Pogo
from Adelaide South Australia
Frequency of use:Daily
The night vision is fantastic good quality camera built-in USB to capture your vision if you don’t want to go online
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great features
on May 11, 2022
Posted by: Kathy 33
from Lilydale Victoria
Frequency of use:Daily
I love checking in on my dog, watching him sleep
I would recommend this to a friend!
Response from swann.comBy Customer Service , May 23, 2022
Hello Kathy 33,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
on May 12, 2022
Posted by: Jdl174
This customer did not provide a text review.
Response from swann.comBy Customer Service , May 23, 2022
Hello Jdl174,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Good idea
on May 12, 2022
Posted by: 1Swann user
Had a few teething issues with the device not connecting but when it works is very useful
Response from swann.comBy Josh V., Customer Service , May 13, 2022
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Pan & Tilt Security Camera. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Pan & Tilt Security Camera. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Excellent
on June 23, 2022
Posted by: Bris Mal
The camera was a delight- connection was easy and the day and night images were excellent
Response from swann.comBy Josh V., Customer Service , July 11, 2022
Hello Bris Mal,
Thank you for reaching out to us and sharing your positive feedback on our Pan & Tilt Security Camera. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us and greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Pan & Tilt Security Camera. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us and greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com