Customer reviews from swann.com
Swann - 1080p Powered WiFi Pan & Tilt Camera, w/ Siren & 2-way Audio - White
Average customer rating
4.2
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
83
4 Stars
16
3 Stars
5
2 Stars
5
1 Star
15
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for Swann - 1080p Powered WiFi Pan & Tilt Camera, w/ Siren & 2-way Audio - White
Customer Rating
5
Great product
on July 6, 2020
Posted by: Alan90
from NC
Frequency of use:Daily
[This review was collected as part of a promotion.] This camera is one of the best security cameras I have used. I have Blink, Ring and Furbo. The pan, tilt and zoom options are awesome. The picture quality is perfect. This is super easy to use. The videos are saved on an SD card (not included). The two-way talk function works great and is handy for checking in on your pets and messing with your kids. And the super loud alarm will really drive your kids crazy if you so desire. Or it could scare away an intruder. It definitely makes me feel safer especially with kids at home. Pretty much this a great camera and it’s at the top of my suggestions when I’m asked about security cameras.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great security camera
on May 26, 2020
Posted by: Gjohnson12
from Ny
Frequency of use:Daily
[This review was collected as part of a promotion.] This security camera is very cool! It is pan and tilt so you can go up and down and side to side.You can remotely control what you see. You can change the camera view with your phone.it has 110 degree viewing angle to help reduce blind spots.It has free cloud and local recording. You can playback video clips.It has two way talk back through the audio app so it lets you check in on people pets and intruders.You connect to wi-fi and power.you can set push notifications to be alerted to activity. overall this is a really really good security camera to have!!!
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Crap!!!!!!!!!!!!!
on December 22, 2020
Posted by: Rajasekhar
from Sydney
I bought this a month ago and found to be a useless crap.The pan tilt keeps rotating even if you stop. On an iphone the the pan tilt arrows all will get covered with your thumb.You can't see wht you are doing
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Posted by: Shane 27
Verified Purchase:Yes
Good for monitoring a room, shed or garage. Outdoor event under shelter. Had a few seconds delay though. If you have lots of videos clips can take ages to delete. Might be better to upgrade the card to a video camera high speed dual able one to get better performance. Still easy to set-up I found too.
Response from swann.comBy Mary, Swann Team, July 16, 2025
Hi Shane.
Thank you for your detailed feedback. We're glad to hear the camera has worked well for monitoring indoor spaces and sheltered outdoor areas, and that you found the setup process easy.
We appreciate you pointing out the slight delay and the time it takes to delete multiple video clips.
If you need help selecting the right card or optimizing settings, feel free to reach out to us at tech@swann.com. We're always here to assist.
Your feedback is truly appreciated.
Mary – Swann Team
Thank you for your detailed feedback. We're glad to hear the camera has worked well for monitoring indoor spaces and sheltered outdoor areas, and that you found the setup process easy.
We appreciate you pointing out the slight delay and the time it takes to delete multiple video clips.
If you need help selecting the right card or optimizing settings, feel free to reach out to us at tech@swann.com. We're always here to assist.
Your feedback is truly appreciated.
Mary – Swann Team
Written by a customer while visiting swann.com
Posted by: Tillz
from Australia
Frequency of use:Daily
Verified Purchase:Yes
We have had this installed for about three weeks and it is not up to swanns quality. The microphone is poor. The app control is not really user friendly
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 3, 2020
Hello Tillz,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Pan & Tilt Security Camera. Please know that your network speed will contribute to how well the camera functions will operate. The audio resolution can be compromised if you do not have a solid connection. Please contact our support team if you have not already for further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Our product development team reviews all feedback left on the application to help improve your experience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Pan & Tilt Security Camera. Please know that your network speed will contribute to how well the camera functions will operate. The audio resolution can be compromised if you do not have a solid connection. Please contact our support team if you have not already for further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Our product development team reviews all feedback left on the application to help improve your experience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Useless, constantly goes offline.
on September 28, 2020
Posted by: Tamselot
from Perth
I've had this product about 3 months and constant problems. Regularly goes offline so have had to delete and add again. Unable to connect to my phone multiple occasions. Last went offline 4 days ago and despite reinstalling the device & starting from scratch will not connect. Tech support unable to assist. Absolutely useless and paid a hefty price for what is now just a dust collector.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 12, 2020
Hello Tamselot,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Pan & Tilt Security Camera. Based on the information provided the issues you experienced tie back to our Swann Security application. Our development team has launched multiple updates to the application to help improve your experience. Swann will continue to release new versions of the app and camera firmware to improve your experience. When a new camera firmware is available, the app will show an Update Available message on the main screen. Swann highly recommends that you update your camera firmware to take advantage of the latest improvements. Please follow the instructions in the User Manual for how to update your camera’s firmware.
We offer a 1-year warranty provided your receipt or 18-months with valid registration. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Pan & Tilt Security Camera. Based on the information provided the issues you experienced tie back to our Swann Security application. Our development team has launched multiple updates to the application to help improve your experience. Swann will continue to release new versions of the app and camera firmware to improve your experience. When a new camera firmware is available, the app will show an Update Available message on the main screen. Swann highly recommends that you update your camera firmware to take advantage of the latest improvements. Please follow the instructions in the User Manual for how to update your camera’s firmware.
We offer a 1-year warranty provided your receipt or 18-months with valid registration. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Live mode no sound
on November 30, 2020
Posted by: Leonchui
from Australia
Frequency of use:Daily
When using live mode , there is no sound at all , sometime have sound but no screen , is that a bug from the app or what ?
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Customer Rating
1
Not reliable
on December 9, 2021
Posted by: Yvonne93
from Muswellbrook nsw
Frequency of use:Daily
Mine is just 12months old, constantly generating clips but never catching anything, then it disconnects its self after it alerts me of human detection. The pan and tilt movement is too sensitive! My list could go on. Dont waste your money!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 14, 2021
Hello Yvonne93,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Pan & Tilt Security Camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. If you have not already, please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Pan & Tilt Security Camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. If you have not already, please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com