Customer reviews from swann.com
Swann - 1080p Powered WiFi Pan & Tilt Camera, w/ Siren & 2-way Audio - White
Average customer rating
4.2
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
83
4 Stars
16
3 Stars
5
2 Stars
5
1 Star
15
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for Swann - 1080p Powered WiFi Pan & Tilt Camera, w/ Siren & 2-way Audio - White
Customer Rating
5
Nice addition
on May 22, 2022
Posted by: Dukka
These cameras have served us well, awesome clarity and sound,will continue to use
Response from swann.comBy Customer Service , June 6, 2022
Hello Dukka,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Absolute garbage
on July 7, 2022
Posted by: Mpdavis86
Worked for a while. Now it just clicks between night view and day view even though the light level isn't changing. Unplugged it before it annoyed me anymore.
Written by a customer while visiting swann.com
Customer Rating
5
on December 26, 2022
Posted by: Nala
This customer did not provide a text review.
Written by a customer while visiting swann.com
Customer Rating
1
fiddly and non compatible
on February 1, 2023
Posted by: murray
we needed to add cameras to our existing security system, thought by buying the updated model of the same camera we would be safe..... alas you need a new app to view and the old camera isnt compatible. Both new cameras were fiddly to pair, but worked ok once we got through the frustrations.... a firmware upgrade for the old camera to adapt to the new app would make life a lot easier
Response from swann.comBy LV, Customer Support, February 13, 2023
Hello murray,
Thank you for your feedback, we are sorry to hear about your recent experience with our cameras. Please know, Swann has fully integrated its security app ecosystem, encompassing wired and wireless devices all from a single app.
With Swann Security, everything is controllable via this single app including all of our latest DVR and NVR series. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue you are currently experiencing. If you have not already, please reach out to a member of our support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Thank you,
LV - Swann Team
Thank you for your feedback, we are sorry to hear about your recent experience with our cameras. Please know, Swann has fully integrated its security app ecosystem, encompassing wired and wireless devices all from a single app.
With Swann Security, everything is controllable via this single app including all of our latest DVR and NVR series. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue you are currently experiencing. If you have not already, please reach out to a member of our support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Thank you,
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
NO Features
on June 14, 2023
Posted by: Humphrys111
Missing critical features. No TV monitor capability, No motion sensor or zones, No capability with wifi hard drives monitor software doesn't match with any other devices.
Response from swann.comBy LV, Customer Support, June 15, 2023
Thank you for your feedback. This security camera uses a micro SD to help reduce costs to our consumers. It also uses True Detect technology that records motion with heat, thus drastically reducing storage needs. This camera can connect to Wi-Fi & all you need to do is download the Swann Security app to get started without the need to pair it to other devices. Please visit our support page if you need assistance.
https://support.swann.com/s/
Your feedback is important to us.
LV-Swann Team
https://support.swann.com/s/
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Posted by: pyron13
Verified Purchase:Yes
This camera freezes a lot, experiences severe lag, and goes offline constantly. It only corrects after unplugging it and plugging it back in, which defeats the purpose of a remote viewing.
Response from swann.comBy LV, Customer Support, June 26, 2023
Hello pyron13,
Thank you for reaching out with your feedback. We are sorry you are experiencing issues with your Swann product. Please note the delay can vary based on
1) The upload speed of your internet provider and
2) the strength of the Wi-Fi signal to your Swann camera from your home router.
Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest
convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Thank you for reaching out with your feedback. We are sorry you are experiencing issues with your Swann product. Please note the delay can vary based on
1) The upload speed of your internet provider and
2) the strength of the Wi-Fi signal to your Swann camera from your home router.
Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest
convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Reliable cam
on September 7, 2023
Posted by: Qton10
2 yrs ago
Response from swann.comBy LV, Customer Support, September 7, 2023
Thank you for sharing your feedback. We hope you continue to enjoy your system for many years to come. LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Better quantity cameras than the ones I got from Kmart
on November 23, 2023
Posted by: Farmerjoe
Think it’s coming up to 6 months and I love it
Response from swann.comBy LV - Swann Team, November 29, 2023
Hello Farmerjoe,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your opinion is important to us.
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your opinion is important to us.
Written by a customer while visiting swann.com