Customer reviews from swann.com
Swann - 1080p Powered WiFi Pan & Tilt Camera, w/ Siren & 2-way Audio - White
Average customer rating
4.2
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
83
4 Stars
16
3 Stars
5
2 Stars
5
1 Star
15
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for Swann - 1080p Powered WiFi Pan & Tilt Camera, w/ Siren & 2-way Audio - White
Customer Rating
5
Great
on March 12, 2024
Posted by: Lrb20
Glad
Response from swann.comBy LV - Swann Team, March 13, 2024
Hello Lrb20,
Thank you for sharing your positive feedback.
Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV-Swann Team
Thank you for sharing your positive feedback.
Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
on March 17, 2024
Posted by: Anonymous
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, March 19, 2024
Thank you for sharing your positive feedback! LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
Not impressed!
on March 28, 2024
Posted by: ScottP
I do like like it’s small form factor, but that’s about where it ends.
It’s tilt function can be a little finicky sometimes, it can’t seem to accurately remember ANY of its presets and the IR filter keeps getting stuck so I have to reboot the camera.
It’s tilt function can be a little finicky sometimes, it can’t seem to accurately remember ANY of its presets and the IR filter keeps getting stuck so I have to reboot the camera.
Response from swann.comBy LV - Swann Team, April 2, 2024
Hello ScottP,
We are sorry to learn you are experiencing issues with your product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV-Swann Team
We are sorry to learn you are experiencing issues with your product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Great product
on April 11, 2024
Posted by: JayP
I am so happy I bought this product and the support team are fantastic. Thanks Swann
Response from swann.comBy LV - Swann Team, April 11, 2024
Hello JayP,
Thank you for taking the time to share your feedback with us. We are happy to learn our support team was able to solve your issue and provide you with a positive experience. We hope you continue to enjoy all the great features our systems have to offer. LV - Swann Team
Thank you for taking the time to share your feedback with us. We are happy to learn our support team was able to solve your issue and provide you with a positive experience. We hope you continue to enjoy all the great features our systems have to offer. LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
Good but slow to sent notifications
on May 21, 2024
Posted by: Rylos24
We bought two units to increase our internal security, they are easy to install but dare slow to sent notifications
Response from swann.comBy LV - Swann Team, May 21, 2024
Hello Rylos24,
Thank you for sharing your positive feedback on your Swann Pan & Tilt Security Camera. We are sorry you are experiencing a delay in receiving notifications. Please contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV-Swann Team
Thank you for sharing your positive feedback on your Swann Pan & Tilt Security Camera. We are sorry you are experiencing a delay in receiving notifications. Please contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Definitely recommend this camera to anyone wanting a good setup
on August 1, 2024
Posted by: The hope's
Verified Purchase:Yes
Great images
Response from swann.comBy LV, Swann Team, August 1, 2024
Hello The hope's,
Thank you for sharing your 5-star review!
We appreciate your feedback.
LV - Swann Team
Thank you for sharing your 5-star review!
We appreciate your feedback.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
Terrible
on August 16, 2024
Posted by: xyz1234
I bought this product based on the specifications, in practical use it is basically useless. The resolution is low, the response to control takes minutes which makes it practically useless. My WiFi signal is consistent 100mbit, I know my way around a network and there is no reason it should be this slow. Complete waste of money.
Response from swann.comBy LV - Swann Team, August 16, 2024
Hello xyz1234,
We are sorry to hear about your experience with your product. There are many variables as to why you might be experiencing these issues. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting.
Please email our support team with your inquiry and user ID at tech@swann.com or call us for further assistance. Our team will make every effort to fix the issue. We look forward to speaking with you.
1. USA & Canada: 1800 627 2799
2. AU: 1800 788 214
3. UK : +44 808 168 9031 (Toll Free)
Your feedback is important to us.
LV- Swann Customer Support
We are sorry to hear about your experience with your product. There are many variables as to why you might be experiencing these issues. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting.
Please email our support team with your inquiry and user ID at tech@swann.com or call us for further assistance. Our team will make every effort to fix the issue. We look forward to speaking with you.
1. USA & Canada: 1800 627 2799
2. AU: 1800 788 214
3. UK : +44 808 168 9031 (Toll Free)
Your feedback is important to us.
LV- Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Pan and Tilt anywhere I am
on December 1, 2024
Posted by: Lana
Loved the first one so much, bought it to check on my dogs while at work, I bought two more plus the Swann Floodlight camera
Response from swann.comBy LV - Swann Team, December 3, 2024
Hello Lana,
Thank you for your kind feedback! We're thrilled to hear you're enjoying the system and that it's helping you keep an eye on your dogs while you're at work. We appreciate your support, and it's fantastic to know that you've added even more cameras to your setup, including the Swann Floodlight camera. If you ever need any assistance or have questions, feel free to reach out to us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team
Thank you for your kind feedback! We're thrilled to hear you're enjoying the system and that it's helping you keep an eye on your dogs while you're at work. We appreciate your support, and it's fantastic to know that you've added even more cameras to your setup, including the Swann Floodlight camera. If you ever need any assistance or have questions, feel free to reach out to us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com