Customer reviews from swann.com
Swann - 1080p Powered WiFi Pan & Tilt Camera, w/ Siren & 2-way Audio - White
Average customer rating
4.2
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
83
4 Stars
16
3 Stars
5
2 Stars
5
1 Star
15
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for Swann - 1080p Powered WiFi Pan & Tilt Camera, w/ Siren & 2-way Audio - White
Customer Rating
2
Lasted 2 years before IR camera gave up
on February 27, 2024
Posted by: Voltron
This device lasted just 2 years before the infra red camera started 'blooming' during low light / night time vision. This impacted vision and an audible clicking can be heard as the IR camera switches on and then off constantly. The camera vision goes from black night to a brilliant white bloom on the screen the black again repeatedly. I contacted Swann Support who advised to get a new camera. Pity a better quality IR camera could not be used but I guess this would add to the device price.
Response from swann.comBy LV, Swann Team, August 8, 2024
Hello Voltron,
We are sorry to learn you are experiencing issues with your product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue. Please visit our support page or contact us over the phone for further assistance.
https://support.swann.com/s/
For real-time support, check the numbers below:
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to learn you are experiencing issues with your product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue. Please visit our support page or contact us over the phone for further assistance.
https://support.swann.com/s/
For real-time support, check the numbers below:
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
2
Need a lot of improvement
on March 1, 2024
Posted by: Not a happy chappy
Keeps failing, constant need to reset, disconnection issues. Won’t buy again
Response from swann.comBy LV - Swann Team, March 6, 2024
Hello. We are sorry to hear about your experience with our product. Please reach out to us via any of the following for troubleshooting assistance.
1. USA & Canada: 1800 627 2799
2. AU: 1800 788 214
3. UK : +44 808 168 9031 (Toll Free)
Thank you,
LV - Swann Team
1. USA & Canada: 1800 627 2799
2. AU: 1800 788 214
3. UK : +44 808 168 9031 (Toll Free)
Thank you,
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
on March 4, 2024
Posted by: Wife
Gives me peace of mind!
Written by a customer while visiting swann.com
Customer Rating
2
Off line and crap sound
on March 4, 2024
Posted by: Pigsy
Sick of them going off line and when trying to talk through them no one can understand what’s said
Response from swann.comBy LV - Swann Team, March 6, 2024
Hello Pigsy,
Thank you for reaching out with your question. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. Please reach out to a member of our technical support team and provide your internet upload and download speeds. This will help us troubleshoot your device. Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV-Swann Team
Thank you for reaching out with your question. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. Please reach out to a member of our technical support team and provide your internet upload and download speeds. This will help us troubleshoot your device. Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Great
on March 12, 2024
Posted by: Lrb20
Glad
Response from swann.comBy LV - Swann Team, March 13, 2024
Hello Lrb20,
Thank you for sharing your positive feedback.
Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV-Swann Team
Thank you for sharing your positive feedback.
Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
on March 17, 2024
Posted by: Anonymous
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, March 19, 2024
Thank you for sharing your positive feedback! LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Great product
on April 11, 2024
Posted by: JayP
I am so happy I bought this product and the support team are fantastic. Thanks Swann
Response from swann.comBy LV - Swann Team, April 11, 2024
Hello JayP,
Thank you for taking the time to share your feedback with us. We are happy to learn our support team was able to solve your issue and provide you with a positive experience. We hope you continue to enjoy all the great features our systems have to offer. LV - Swann Team
Thank you for taking the time to share your feedback with us. We are happy to learn our support team was able to solve your issue and provide you with a positive experience. We hope you continue to enjoy all the great features our systems have to offer. LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
Good but slow to sent notifications
on May 21, 2024
Posted by: Rylos24
We bought two units to increase our internal security, they are easy to install but dare slow to sent notifications
Response from swann.comBy LV - Swann Team, May 21, 2024
Hello Rylos24,
Thank you for sharing your positive feedback on your Swann Pan & Tilt Security Camera. We are sorry you are experiencing a delay in receiving notifications. Please contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV-Swann Team
Thank you for sharing your positive feedback on your Swann Pan & Tilt Security Camera. We are sorry you are experiencing a delay in receiving notifications. Please contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com