Customer reviews from swann.com
Swann - 1080p Powered WiFi Pan & Tilt Camera, w/ Siren & 2-way Audio - White
Average customer rating
4.2
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
83
4 Stars
16
3 Stars
5
2 Stars
5
1 Star
15
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for Swann - 1080p Powered WiFi Pan & Tilt Camera, w/ Siren & 2-way Audio - White
Customer Rating
5
Great
on February 16, 2024
Posted by: Simple Swann
Swann CCTV camera is simple to use. Just plug in. Pair up with the App and away you go.
Written by a customer while visiting swann.com
Customer Rating
5
Excellent!
on February 18, 2024
Posted by: S.Halliday
Good quality, love it!!!
Written by a customer while visiting swann.com
Customer Rating
3
Clunky operation
on February 23, 2024
Posted by: BC62
Find the camera clunky and intermittent operating software.
Random disconnect and reconnect often
Random disconnect and reconnect often
Response from swann.comBy LV - Swann Team, February 23, 2024
Hello BC62,
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
on February 25, 2024
Posted by: Hodo
This customer did not provide a text review.
Written by a customer while visiting swann.com
Customer Rating
2
Lasted 2 years before IR camera gave up
on February 27, 2024
Posted by: Voltron
This device lasted just 2 years before the infra red camera started 'blooming' during low light / night time vision. This impacted vision and an audible clicking can be heard as the IR camera switches on and then off constantly. The camera vision goes from black night to a brilliant white bloom on the screen the black again repeatedly. I contacted Swann Support who advised to get a new camera. Pity a better quality IR camera could not be used but I guess this would add to the device price.
Response from swann.comBy LV, Swann Team, August 8, 2024
Hello Voltron,
We are sorry to learn you are experiencing issues with your product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue. Please visit our support page or contact us over the phone for further assistance.
https://support.swann.com/s/
For real-time support, check the numbers below:
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to learn you are experiencing issues with your product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue. Please visit our support page or contact us over the phone for further assistance.
https://support.swann.com/s/
For real-time support, check the numbers below:
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
2
Need a lot of improvement
on March 1, 2024
Posted by: Not a happy chappy
Keeps failing, constant need to reset, disconnection issues. Won’t buy again
Response from swann.comBy LV - Swann Team, March 6, 2024
Hello. We are sorry to hear about your experience with our product. Please reach out to us via any of the following for troubleshooting assistance.
1. USA & Canada: 1800 627 2799
2. AU: 1800 788 214
3. UK : +44 808 168 9031 (Toll Free)
Thank you,
LV - Swann Team
1. USA & Canada: 1800 627 2799
2. AU: 1800 788 214
3. UK : +44 808 168 9031 (Toll Free)
Thank you,
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
on March 4, 2024
Posted by: Wife
Gives me peace of mind!
Written by a customer while visiting swann.com
Customer Rating
2
Off line and crap sound
on March 4, 2024
Posted by: Pigsy
Sick of them going off line and when trying to talk through them no one can understand what’s said
Response from swann.comBy LV - Swann Team, March 6, 2024
Hello Pigsy,
Thank you for reaching out with your question. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. Please reach out to a member of our technical support team and provide your internet upload and download speeds. This will help us troubleshoot your device. Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV-Swann Team
Thank you for reaching out with your question. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. Please reach out to a member of our technical support team and provide your internet upload and download speeds. This will help us troubleshoot your device. Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com