Customer reviews from swann.com
Swann - Add on Solar Panel for Battery Cameras - Black
Average customer rating
3.8
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
10
4 Stars
3
3 Stars
2
2 Stars
0
1 Star
4
60%of customers recommend this product.
(
6 out of
10)
Customer Reviews for Swann - Add on Solar Panel for Battery Cameras - Black
Customer Rating
5
Works as described
on June 29, 2018
Posted by: Feliz
Does what it is supposed to do, relies on sunlight to charge properly.
Written by a customer while visiting swann.com
Customer Rating
5
solar panel performance
on September 2, 2018
Posted by: Guest
Quick and smart installation. Extremely pleased with installation and performance. WiFi interface works well.
Written by a customer while visiting swann.com
Posted by: Leah
from Australia
Frequency of use:Daily
Verified Purchase:Yes
inconsistent with motion detection notifications, solar panel works well
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Posted by: Tonie
from Melbourne Australia
Verified Purchase:Yes
Solar panels work well best part of the system
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Nikki Lee
from Rylstone, NSW & Shellharbour, NSW
Verified Purchase:Yes
Camera dies very quickly unfortunately the solar panel saved the day
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
No Charging
on September 6, 2021
Posted by: kingcobra17
from Rhode Island
Frequency of use:Daily
They worked fine on the old cameras, Know that i bought the new xtreem cameras the panels won't charge them
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 10, 2021
Hello kingcobra17,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Outdoor Solar Panel with Outdoor Mount Stand for Wire-Free Security Cameras. This panel is not compatible with our Swann Xtreem Camera. If you have not already, please contact a member of our technical support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Outdoor Solar Panel with Outdoor Mount Stand for Wire-Free Security Cameras. This panel is not compatible with our Swann Xtreem Camera. If you have not already, please contact a member of our technical support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Worked for an hour
on September 16, 2021
Posted by: drtimo
from Melbourne
Frequency of use:Daily
I spent 2 hours fashioning a bracket and mounting it because I have the camera (and now panel) on a pole. Anyway, it worked for an hour and charged the camera from 37% to 47% and said 'Battery Charging' but now it isn't charging anymore. Full sun. Just says 'Battery' now and is down to 45%. I read above in a review that the poles might be reversed inside the unit but then why did it work for an hour?
Sigh.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 4, 2021
Hello drtimo,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Outdoor Solar Panel with Outdoor Mount Stand for Wire-Free Security Cameras. Based on the information provided, we ask that you please reach out to a member of our warranty department when you are in front of the unit. Swann offers a one-year warranty provided a copy of your receipt or longer with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Outdoor Solar Panel with Outdoor Mount Stand for Wire-Free Security Cameras. Based on the information provided, we ask that you please reach out to a member of our warranty department when you are in front of the unit. Swann offers a one-year warranty provided a copy of your receipt or longer with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Ian M
from Melbourne
Frequency of use:Daily
Verified Purchase:Yes
Camera now is fully charged during the day and only goes down to about 90% at night.
No longer have to charge ever 5 weeks.
No longer have to charge ever 5 weeks.
I would recommend this to a friend!
Written by a customer while visiting swann.com