Customer reviews from cuisinart.com
Cuisinart - Coffee Center 12-Cup Coffeemaker and Single Serve Brewer - White
Average customer rating
4.2
(4,504 Reviews)
Rating breakdown 4,504 reviews
5 Stars
2,522
4 Stars
1,114
3 Stars
450
2 Stars
198
1 Star
220
85%of customers recommend this product.
(
3,213 out of
3,778)
Customer Reviews for Cuisinart - Coffee Center 12-Cup Coffeemaker and Single Serve Brewer - White
Customer Rating
4
Great machine but missing one important feature
on July 27, 2023
Posted by: Christopher L
from Irvine, CA
Gender:Male
Verified Purchase:Yes
Love this new coffee maker that allows us the ability to brew and entire pot or one cup at a time. Easy to setup and begin using with many great features. Only feature missing that I wish it had is a way to silence the alarm when the coffee is done brewing. Sometimes one just wants to enjoy coffee in silence and not wake everyone up to disrupt my “me time”.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Mooser’s Mom
Verified Purchase:Yes
The only thing this coffee maker is missing is the ability to make a large to-go size coffee using the single cup maker. The single cup needs to include a size for a 12-16 ounce tumbler/travel mug
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Heidala
from GLEN GARDNER, NJ
Gender:Female
Verified Purchase:Yes
Love having the option of 12 cups or on the run k-cup.
And most of all , I can use my ground coffee in the K-cup option.
Love it ! thank You!
And most of all , I can use my ground coffee in the K-cup option.
Love it ! thank You!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Paulita
from Miami
Gender:Female
Verified Purchase:Yes
We are in love with this machine. Everything we need is here! We are a family of 5 and everyone in this house likes something different including my younger who prefers hot chocolate. everyone is happy now!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Lou. M.
from Texas
Gender:Male
Verified Purchase:Yes
I like the option to be able to brew my coffee with freshly ground coffee or a single k-cup. I tried a less expensive combination brewer, that Mr Joe DiMaggio would not be proud of.
However, this Cuisinart brewer is solid-for the most part.
There are a few design issues;
1) When you lift the lid over the brewed grounds at anytime after brewing, even after several hours and everything is cool, you will get water that runs down the back of the machine. Not cool!
2) Pouring water into the reservoir is challenging. There's just a small area on either side at the back to pour the water in. The lid gets in the way. So if use the carafe with 10 cups of water to fill the reservoir you might be able to get eight in. Even if you use a Dixe cup, you can't empty the cup. Not a big issue just annoying. The lid should have opened from the side, right to left instead of front to back. It would have also been easier to clean up the water from the side instead of the back that runs down the machine when opening the lid - see 1)
3) Biggest issue I've had is with the low water sensor. There is magnetic disk in the reservoir container (for the k-cup section) that is supposed to float with the water level. When the water level falls, so does the disk. When the magnetic disk is away from the internal magnetic sensor, the add water light comes on. Add water and the disk is supposed to float up with the water. Once it reaches the area of the internal sensor the add water light goes off.
My issue is the disk in my reservoir container DOES NOT float. It isn't binding in the channel, it moves freely, it just does not float like it is supposed to. So, with a full container of water and the disk sunk to the bottom, the add water light comes on and brewing a single k-cup is impossible.
I contacted the company and was sent another container. I haven't used it yet because while waiting for a resolution, I taped a magnet to the back of the container that holds the non floating disk in place to keep the add water light off. So far it works as long as when adding water it's done so gently or the water stream will send the disk to the bottom of the container. Then has to be moved back in place with a magnet.
While talking to the customer service person, I learned this model has been discontinued. I wonder if it's because of the magnetic disk/low water sensor system.
As I said, other than these issues it's a solid machine and definitely makes better tasting coffee than Mr Joe DiMaggio.
However, this Cuisinart brewer is solid-for the most part.
There are a few design issues;
1) When you lift the lid over the brewed grounds at anytime after brewing, even after several hours and everything is cool, you will get water that runs down the back of the machine. Not cool!
2) Pouring water into the reservoir is challenging. There's just a small area on either side at the back to pour the water in. The lid gets in the way. So if use the carafe with 10 cups of water to fill the reservoir you might be able to get eight in. Even if you use a Dixe cup, you can't empty the cup. Not a big issue just annoying. The lid should have opened from the side, right to left instead of front to back. It would have also been easier to clean up the water from the side instead of the back that runs down the machine when opening the lid - see 1)
3) Biggest issue I've had is with the low water sensor. There is magnetic disk in the reservoir container (for the k-cup section) that is supposed to float with the water level. When the water level falls, so does the disk. When the magnetic disk is away from the internal magnetic sensor, the add water light comes on. Add water and the disk is supposed to float up with the water. Once it reaches the area of the internal sensor the add water light goes off.
My issue is the disk in my reservoir container DOES NOT float. It isn't binding in the channel, it moves freely, it just does not float like it is supposed to. So, with a full container of water and the disk sunk to the bottom, the add water light comes on and brewing a single k-cup is impossible.
I contacted the company and was sent another container. I haven't used it yet because while waiting for a resolution, I taped a magnet to the back of the container that holds the non floating disk in place to keep the add water light off. So far it works as long as when adding water it's done so gently or the water stream will send the disk to the bottom of the container. Then has to be moved back in place with a magnet.
While talking to the customer service person, I learned this model has been discontinued. I wonder if it's because of the magnetic disk/low water sensor system.
As I said, other than these issues it's a solid machine and definitely makes better tasting coffee than Mr Joe DiMaggio.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Karen St. Louis
from St Louis
Gender:Female
Verified Purchase:Yes
I’ll start with pros. The drip side makes good coffee as expected. I like the bold feature and it works. The unit looks good and doesn’t take up more space than it needs. That’s the 2 stars.
Cons: The opening for adding water to the drip side is small and awkwardly placed. If you’re short or have shaky hands, it will be difficult to pour in without spilling.
Most important to me, though, is that the 6oz setting on the individual cup side puts out 8 oz. It means that I can’t get a strong cup of coffee unless I brew a pot.
It’s in the box for return.
Cons: The opening for adding water to the drip side is small and awkwardly placed. If you’re short or have shaky hands, it will be difficult to pour in without spilling.
Most important to me, though, is that the 6oz setting on the individual cup side puts out 8 oz. It means that I can’t get a strong cup of coffee unless I brew a pot.
It’s in the box for return.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, September 21, 2023
We are sorry to hear about your experience with your Cuisinart Coffee Center 12 Cup Coffeemaker and Single-Serve Brewer. Cuisinart is committed to providing the highest quality products and consumer satisfaction. We would like to work with you to identify and resolve any potential issues. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience so that we can get more information to help solve the problem. If you email us, please use the subject line ‘Cuisinart Review’.
Written by a customer while visiting cuisinart.com
Posted by: J&L Norris
from Albuquerque, NM
Verified Purchase:Yes
This coffee maker is fantastic, we love that you have the option to make a full pot or just a cup. The 3-year warranty is also a plus.
Written by a customer while visiting cuisinart.com
Posted by: Joseph B
from Elma, NY
Gender:Male
Verified Purchase:Yes
Absolutely the best coffee maker we've ever purchased!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com