Customer reviews from tracfone.com
Tracfone - LG Premier Pro Plus 32GB Prepaid
Average customer rating
3.5
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
35
4 Stars
22
3 Stars
12
2 Stars
9
1 Star
19
Customer Reviews for Tracfone - LG Premier Pro Plus 32GB Prepaid
Customer Rating
2
Thank God you only have to make one call a month.
on October 2, 2020
Posted by: larry11
Verified Purchase:Yes
I have this phone for emergencies and some general conversations.
Response from tracfone.comBy TracFone, October 2, 2020
Hi. This is Ramel from TracFone Wireless. Thanks for your rating and feedback. If you have questions or concern, please let us know.
Response from tracfone.comBy TracFone Wireless, October 2, 2020
Hi. This is Katrina from TracFone Wireless. Thank you for taking the time to rate us. Should you need assistance in the future, feel free to reach out to us. Have a great day!
Written by a customer while visiting tracfone.com
Posted by: SHO1
Verified Purchase:Yes
I like lg phones so was happy with the replacement due to your updating your service. I didn't like the fact I had to buy a new phone because of that. The phone was easy to set up but misbehaved a bit but service corrected the receiving message issue quickly. Everything is working fine now. Thanks to the help service and chat. Thank you
Response from tracfone.comBy TracFone Wireless, October 5, 2020
Hi. This is Marco from TracFone Wireless. We appreciate the ratings you have left and we are incredibly grateful that you took the time out to leave us this review. We're happy to hear that your phone is now working. Thank you and have a great day!
Written by a customer while visiting tracfone.com
Customer Rating
2
mind boggling
on October 25, 2020
Posted by: Robert78
first smartphone & found it difficult using & understanding the basic functions. forget access to WIFI . still working on that after a week . a lot of misleading instructions . dozens of little symbols that I have no idea what they are for. thank goodness I still have my old flip phone . as a backup. I'll work on the issues little by little
Response from tracfone.comBy TracFone Wireless, October 25, 2020
Hi. This is Katrina from TracFone Wireless. We're sorry to know that. We understand how you feel. Feel free to reach out to us with any questions or concerns you may have. We will be more than glad to help you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
Written by a customer while visiting tracfone.com
Posted by: Patpat9785624
Verified Purchase:Yes
I bought this thinking it would be an upgrade to my cracked screen. Upon activating the phone it told me to manually restart. Which I did. And it never turned back on. Perfect for a paper weight. Not so great to communicate.
Response from tracfone.comBy TracFone Wireless, December 16, 2020
Hi. This is Robert from TracFone Wireless. We apologize for the inconvenience. Your time is valuable, and we want to make sure that you get the assistance you need. Let us take a closer look into what is going on and ensure there is a resolution for you today. For assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting tracfone.com
Posted by: Peg and Dick
Verified Purchase:Yes
I bought this as an LG upgrade for my husband. He likes it and hasn’t had any adjustment problems.
Written by a customer while visiting tracfone.com
Posted by: Tbird
Verified Purchase:Yes
Wanted to update and chose this phone because I have had good experience with LG. The phone works great, is faster than my Fiesta 2 and I like it. The fingerprint unlock is nice. My wife and I have had at least 6 LG's and they hold up well. Moved my contact list easily. I don't play on my phone very often so can't comment on that.
Written by a customer while visiting tracfone.com
Posted by: Joan Molly
Verified Purchase:Yes
My previous phone was an LG Stylo 3 and I loved, loved, loved it!! Unfortunately, I dropped it in the toilet and could not save it. Since they no longer sell that model, I settled for the LG Premier Pro Plus. So far I don't have any major complaints. Just need to get used to differences.
Response from tracfone.comBy TracFone Wireless, February 27, 2021
Hi. This is Frank from TracFone Wireless. Thank you for taking the time to rate us. In case you need assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for the ratings and feedback. Have a great day.
Written by a customer while visiting tracfone.com
Posted by: Susan310
Verified Purchase:Yes
I was recommended this phone because it was "similar" to my last phone. I paid twice as much for this one and it is incredibly slow. I have to tap on things multiple times and still it doesn't take me to where I want to go. Also I hate that the emergency dialer is located directly over the button I need to get to the main screen every time I use my phone !
Response from tracfone.comBy TracFone, March 1, 2021
Hi. This is Ramel from TracFone Wireless. We're sorry for the inconvenience this may have caused you. Let us help you. Kindly, copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
Written by a customer while visiting tracfone.com