Customer reviews from tracfone.com
Tracfone - LG Premier Pro Plus 32GB Prepaid
Average customer rating
3.5
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
35
4 Stars
22
3 Stars
12
2 Stars
9
1 Star
19
Customer Reviews for Tracfone - LG Premier Pro Plus 32GB Prepaid
Customer Rating
4
Great camera! Flawlessly be set up with my Google
on August 27, 2020
Posted by: Anonymous
Verified Purchase:Yes
Very pleased with this phone, great functionality, have had issues with "be" added into my texting? Great camera!, I have been taking product photos for my business with it.
Written by a customer while visiting tracfone.com
Customer Rating
1
Horrible
on November 15, 2020
Posted by: Cass94
After 24 hours it didn't even turn on, wow so bad, waste of money.
Response from tracfone.comBy TracFone Wireless, November 16, 2020
Hi. This is Marco from TracFone Wireless. We sincerely apologize for the trouble that you have encountered with your phone. As your service provider, this is not the kind of service we want our customers to experience. For us to resolve your issue immediately, kindly copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks.
Written by a customer while visiting tracfone.com
Customer Rating
5
Reomended For budget Buyers
on July 27, 2020
Posted by: Raafay Khan
I Just Upgraded from my Samsung J7 (2015) From Boost And So Far Its a huge Upgrade For Me It has a Fingerprint Sensor,Bezeless Display So I Can Watch my vids Better,And Usb Type C What I Like About Usb Type C Is That You Dont have to make sure Of Witch Correct Side is it OtherWize it wouldnt Charge Unlike The Micro Usb On My Old Phone And The Non Removal Back may Be a Bummer To Some Custormers but this for new phones to and a plus about this non removal back is that Water Wont get in and You Wont lose that SimKey If you lose it you can use a paper clip
Written by a customer while visiting tracfone.com
Posted by: Robert33617
Verified Purchase:Yes
I had a lg la fiesta with 16g internal storage, but after 3 years it was not enough. I go this new phone because I needed the 32g internal storage.
Response from tracfone.comBy TracFone Wireless, September 9, 2020
Hi. This is April from TracFone Wireless. Thank you for your rating. We hoped that you liked your new device. Have a great day!
Written by a customer while visiting tracfone.com
Posted by: Dpowell
Verified Purchase:Yes
The phone may be great but my fifth tracfone expert still can't get the phone number set up. I am beyond stressed on this. Spent four hours today and still can't dial out
Response from tracfone.comBy TracFone Wireless, September 26, 2020
Hi. This is Robert from TracFone Wireless. We apologize for the inconvenience. Your time is valuable, and we want to make sure that you get the assistance you need. Let us take a closer look into what is going on and ensure there is a resolution for you today. For assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting tracfone.com
Posted by: DICK
Verified Purchase:Yes
I HAVE HAD PHONE FOR ONLY A SHORT TIME AND AM NOT IMPRESSED. HARD TO USE AND VERY HARD TO TURN ON DESK TOP. HAS LOCKED ME OUT AND WILL NOT LET ME IN TO MAKE CALLS. NEED TO USE CODE BECAUSE IT WILL NOT ACCEPT FINGER PRINT. LIKED OLD PHONE THAT ONLY NEEDED ME TO TAP SCREEN TO OPEN UP.
Response from tracfone.comBy TracFone Wireless, December 9, 2020
Hi. This is Jude from TracFone Wireless. Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We'd like to take a closer look into what's going on and ensure there is a resolution for you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Written by a customer while visiting tracfone.com
Posted by: richard segal
Verified Purchase:Yes
phone is impossible to use - tracfone help and chat no use - gave me runaround 4 hours to return
Response from tracfone.comBy TracFone, September 6, 2020
Hi. This is Ramel from TracFone Wireless. We sincerely apologize for the inconvenience you have experienced with our service. Let us help you with this issue. Please chat with us at http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611. Thank you.
Written by a customer while visiting tracfone.com
Posted by: WSue
Verified Purchase:Yes
Purchased this a week ago and sound is Very Muffled. Talked with LG Support and could not resolve issue! Returning...
Response from tracfone.comBy TracFone Wireless, September 13, 2020
Hi. This is Janet from TracFone Wireless. We're sorry to hear about the trouble that you encountered with your newly purchased phone. Let us help you set it up properly. Just chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Written by a customer while visiting tracfone.com