Customer reviews from tracfone.com
Tracfone - LG Premier Pro Plus 32GB Prepaid
Average customer rating
3.5
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
35
4 Stars
22
3 Stars
12
2 Stars
9
1 Star
19
Customer Reviews for Tracfone - LG Premier Pro Plus 32GB Prepaid
Posted by: Bugg
Verified Purchase:Yes
I bought this phone about a month ago and it's an amazing phone I thought it for my mother she loves it
Written by a customer while visiting tracfone.com
Posted by: MWFs
Verified Purchase:Yes
The phone is fine, but we bought 2 of these phones because we were told you could use the phone with wi-fi calling. This is proving to not be the case, which is very frustrating.
Response from tracfone.comBy TracFone Wireless, June 20, 2021
Hi. This is Arianne from TracFone Wireless. We're sorry for this experience. We'd like to take a closer look on this issue. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.
Written by a customer while visiting tracfone.com
Posted by: Ivyscout
Verified Purchase:Yes
This new phone has made my Tracfone useless.I cannot make call or receive calls and every time I try to get on internet it shuts off my wifi
Response from tracfone.comBy TracFone Wireless, July 6, 2021
Hi. This is Ramel from TracFone Wireless. Thank you for the rating. We are sorry to hear that you are having this issues. Allow us to make things right for you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Posted by: Eric Walz
Verified Purchase:Yes
I give a full 5 stars I love it only issue I'd not being able to store apps on sd card, besides that I'm very impressed with this version on the premier pro plus and being LG can't really ever go wrong...100
Written by a customer while visiting tracfone.com
Posted by: Pudge
Verified Purchase:Yes
It was time for an upgrade and it was a great price as well
Written by a customer while visiting tracfone.com
Customer Rating
3
NO MOBILE DATA !!! This is a 5 star phone, BUT
on December 29, 2021
Posted by: ARGO
I've been with Tracfone for over 12 years now and never had any problems. I do believe Trac to be the best of this type of carrier. BUT I am having the worst time with phone!!! It's not that I can't operate it, I've been using android 10 for almost a year now and I "think" I understand the system, but for some reason it (the phone) will not open "Mobile Data" and allow me to use my data while off wifi. Other than that, WHICH is a BIG THAT, the phone is nice. I have 6 lines 4 of which are LG phones (I do prefer LG) and am able to operate all phones without issue. Mobile Data is second nature almost, but for some reason I can't access it on this 1 phone. I am unable to give a recommendation at this time or even give an honest evaluation due to this problem. This is more or less some insight into one consumer's experience with the above model unit.
Response from tracfone.comBy TracFone Wireless, December 29, 2021
Hi. This is Cristy from TracFone Wireless. We apologize for the inconvenience you've experienced with the data service. This is never the way we want you to experience. Allow us to have another opportunity to make things right for you. To better assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text the word HELP to 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. We appreciate your business with us and would certainly want it to continue. Rest assured that we will do our best to rectify this issue.
Written by a customer while visiting tracfone.com
Customer Rating
1
I hate it
on February 14, 2022
Posted by: Aidan
I currently have the phone right now and recently in the same day the phone's system ui stopped 5 times and before that my phone was factory resetted
Response from tracfone.comBy TracFone Wireless, February 14, 2022
Hi. This is Ramel from TracFone Wireless. We are sorry to hear that you are having issues with your phone. We understand your frustration. Give us another chance to make things right for you. Allow us to take a closer look into what's going on and ensure a resolution for you. For assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 61161.
Written by a customer while visiting tracfone.com
Customer Rating
5
Very satisfied
on October 27, 2020
Posted by: Anonymous
I've used Tracfone for years, and this is my 4th or 5th phone---always an upgrade, no phone failures.
LG's all seem easy to use (texting, email, internet, calendar, etc.). Was able to upload contacts and other files via Bluetooth before transferring my phone number to the new phone, so it was ready to use as soon as I activated.
Activation online was easy and quick! Several years back, I had a problem activating a phone, but the past 2 or 3 went very smoothly!
I use my cellphone alot, but not for games or tons of photo storage, and this phone meets all my needs. Battery life seems very good, so far.
LG's all seem easy to use (texting, email, internet, calendar, etc.). Was able to upload contacts and other files via Bluetooth before transferring my phone number to the new phone, so it was ready to use as soon as I activated.
Activation online was easy and quick! Several years back, I had a problem activating a phone, but the past 2 or 3 went very smoothly!
I use my cellphone alot, but not for games or tons of photo storage, and this phone meets all my needs. Battery life seems very good, so far.
Written by a customer while visiting tracfone.com