Customer reviews from jennair.com
JennAir - RISE 21.9 Cu. Ft. French Door Counter-Depth Refrigerator with Gourmet Bay drawer and TriSensor Climate Control - Stainless Steel
Average customer rating
3.9
(114 Reviews)
Rating breakdown 114 reviews
5 Stars
43
4 Stars
35
3 Stars
20
2 Stars
10
1 Star
6
66%of customers recommend this product.
(
73 out of
111)
Customer Reviews for JennAir - RISE 21.9 Cu. Ft. French Door Counter-Depth Refrigerator with Gourmet Bay drawer and TriSensor Climate Control - Stainless Steel
Customer Rating
1
Quality is horrendous
on February 19, 2025
Posted by: Disappointed owner
from Fremont CA
Length of ownership:6 months
[This review was collected as part of a promotion.] We've used this refrigerator for less than 5 months when part of the door gasket just came off partially. I've another much cheaper Whirlpool that lasted 8 years without a single issue.
Pros: Attractive Design
Cons: Flimsy Construction
No, I would not recommend this to a friend.
Written by a customer while visiting jennair.com
Customer Rating
1
Horrible doors
on June 5, 2025
Posted by: LouL
from Ocean City NJ
Length of ownership:6 months
[This review was collected as part of a promotion.] I bought this for my beach home because we wanted high end appliances. Unfortunately the actual function of the doors on the refrigerator make it highly unreliable. You have to go through a three step process to make sure they actually close.
Cons: Flimsy Construction, Unstable, Hard To Use
No, I would not recommend this to a friend.
Written by a customer while visiting jennair.com
Customer Rating
3
Why?
on July 7, 2025
Posted by: Cire
from Washington
Length of ownership:1 month
[This review was collected as part of a promotion.] Perhaps someone out there can tell me WHY in the world, the racks in this refrigerator do not go all the way to the back wall of the refrigerator? I have had numerous items fall behind the shelves. Unbelievable.
Pros: Easy To Use
Cons: Hard To Use
No, I would not recommend this to a friend.
Written by a customer while visiting jennair.com
Customer Rating
5
Great Product
on July 18, 2025
Posted by: TommyK
from Lenexa,KS
Length of ownership:6 months
[This review was collected as part of a promotion.] Really nice refrigerator for the price point. All
Premium features and the interior layout and lighting are very nice. Water dispenser and ice maker work well and ice quality is great. Door alarms are nice and work properly. Really happy with the appearance and cleans nicely. Doors do not over-swing which is often overlooked .
Premium features and the interior layout and lighting are very nice. Water dispenser and ice maker work well and ice quality is great. Door alarms are nice and work properly. Really happy with the appearance and cleans nicely. Doors do not over-swing which is often overlooked .
Pros: Convenient, Attractive Design, Easy To Use, Quality Construction
I would recommend this to a friend!
Written by a customer while visiting jennair.com
Customer Rating
4
JennAir Refrigerator
on August 6, 2025
Posted by: TV12
from Chicago
Length of ownership:3 months
[This review was collected as part of a promotion.] We decided to pay more than other products we looked at, since the quality felt a bit better. So far, so good. One concern is that it is taller than other competitor models, so we had to deal with modifying a top cabinet. Make sure to check your clearance. We also wanted a refrigerator without water and Ice in the door, which this model supports.
One thing I find interesting is that there is no JennAir emblem on the outside of the refrigerator. Is JennAir afraid to advertise?
One thing I find interesting is that there is no JennAir emblem on the outside of the refrigerator. Is JennAir afraid to advertise?
Pros: Attractive Design, Quality Construction
I would recommend this to a friend!
Written by a customer while visiting jennair.com
Customer Rating
4
Very nice with good features
on August 18, 2025
Posted by: GrannyD
from NW Indiana
Length of ownership:6 months
[This review was collected as part of a promotion.] Bought for our new home in 2025! Just what we wanted. Unfortunately the damper control assembly became squeaky when operating. Yet to have it repaired.
Pros: Convenient, Attractive Design, Easy To Use
I would recommend this to a friend!
Written by a customer while visiting jennair.com
Customer Rating
2
Refrigerator door doesn’t close properly
on September 11, 2025
Posted by: Freebird
[This review was collected as part of a promotion.] The refrigerator door doesn’t close properly over half the time. Doesn’t line up in the latch. Have to manually line the door up in the latch very frequently.
Pros: Attractive Design
No, I would not recommend this to a friend.
Written by a customer while visiting jennair.com
Customer Rating
3
door latch is weird and condensate
on October 13, 2025
Posted by: Hamid
from Phoenix, AZ
Length of ownership:3 months
[This review was collected as part of a promotion.] door latch is weird and water condensate on the side of the door. condensation is a sign of a thermal leakage
Written by a customer while visiting jennair.com