Customer reviews from Newair
NewAir - Frigidaire 2-in-1 Evaporative Air Cooler and Fan, 350 sq. ft. with 4 Fan Speeds and Large Detachable 5 Gallon Water Tank - White
Average customer rating
4.5
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
172
4 Stars
49
3 Stars
5
2 Stars
2
1 Star
16
99%of customers recommend this product.
(
91 out of
92)
Customer Reviews for NewAir - Frigidaire 2-in-1 Evaporative Air Cooler and Fan, 350 sq. ft. with 4 Fan Speeds and Large Detachable 5 Gallon Water Tank - White
Customer Rating
4
Cools down the room.
on June 8, 2020
Posted by: Ginger123
from San Francisco
I bought this cooler and it worked for few months. Christina customer service rep was very helpful and got me a replacement. Its’s working fine so far.
Response from NewairBy NewAir , Customer Service, June 10, 2020
Hi, Thank you for taking the time to leave a review on your EC300W-FA. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
I just bought a 4th one of these.
on June 16, 2020
Posted by: Terri
from Sidney, Montana
I was looking for a humidifier for my dog who has breathing issues and ran across these, figured it was a win/win, needed a new fan, wanted to save on electric, keep the place cooler: WOW!!! Amethyst no longer snoring or panting half as bad, plus we bought 3 more to keep the rest of the place cooler. The a/c is old and runs up the electric bill so time will tell, but so far so good.
Response from NewairBy NewAir, Customer Service, June 17, 2020
Hi, Thank you for taking the time to leave a review on your EC300W-FA. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
Easy to use
on July 5, 2020
Posted by: Mysstakoda
from Idaho
I thoroughly enjoy this machine. The last couple of weeks it has been beeping when I try to use the cooler features even with a tank full of water. Please let me know what I need to do to fix it
Response from NewairBy NewAir, Customer Service, July 6, 2020
Hi,
Thank you for contacting NewAir! If for any reason there’s something you'd like us to take a look into, please feel free to contact us at support@newair.com or (855) 963-9247 and we'll be right on it. Thanks again for choosing NewAir!
Thank you for contacting NewAir! If for any reason there’s something you'd like us to take a look into, please feel free to contact us at support@newair.com or (855) 963-9247 and we'll be right on it. Thanks again for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Wife loves it.
on July 23, 2020
Posted by: Cruci
from Utah
This pushes air really well. Love the sleep feature. Top load for water is great. This gets really cold. So glad I bought this.
Response from NewairBy NewAir , Customer Service, July 24, 2020
Thank you for the 5-star review and for posting your comments in regards to the EC300W-FA. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great Product
on July 30, 2020
Posted by: syl23
from San Antonio, Texas
I just received this product & I love that it is lightweight & the rollers on it make it easy to move around. Also, the features are great. Even better setup was easy. I was not sure if it was going to make a loud noise when in operation & it did not (very quiet). I have bought this brand before & have not been disappointed. Also, just want to say thank you Liz (Customer Service Dept). You were great! If I could have given you more than a 10, I would have.
Response from NewairBy NewAir, Customer Service, July 31, 2020
Thank you for the 5-star review and for posting your comments in regards to this product EC300W-FA. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
3
so-so
on August 4, 2020
Posted by: xena
from Dillsburg,pa
bought 2 for my apartment...I live in Pennsylvania where the humidity is a killer...I wanted the "portable feature" primarily because I have limited electrical outlets(even using those electrical strip outlets with multiple plug-ins)...I was, and am still using the 3 standing fans from before, in additional to the 2 evaporative coolers I bought....the small ice packets supplied with each unit is not much of a factor in cooling the air...so I went out and bought these 10inx10in ice blocks...bought extra so I always have packs frozen and ready to go..still did not make the difference I was looking for...basically,i now have 2 glorified fans that require work....if you want the evaporator on, you will be removing the top and adding water(cold)...maybe not every day depending on your usage, but its not like flipping a switch and turning your fan on...again,i think if I didnt live in such a high humidity area,these coolers might have made the difference I was looking for....just remember, if you are adding ice cubes/ice packs, put those in first, then add your water
Response from NewairBy NewAir , Customer Care, August 5, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: TREY
from Texas
Verified Purchase:Yes
Doesn't stay cool long, Even after adding three bags of ice. Best to just by a portable ac unit and have it vented.
Response from NewairBy NewAir , Customer Service, August 5, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great Cooler!!
on August 4, 2020
Posted by: Jan H
from Dallas, TX
I am very happy with my evaporative cooler! What a difference it makes in warm weather!! I did have to contact support as the pump went out, but I spoke to Melissa in support via chat (which is super easy) and she was QUICK to replace the pump without a hassle!
Response from NewairBy NewAir , Customer Service, August 5, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this EC300W-FA. Thank you for choosing NewAir!
Written by a customer while visiting Newair