Customer reviews from Newair
NewAir - Frigidaire 2-in-1 Evaporative Air Cooler and Fan, 350 sq. ft. with 4 Fan Speeds and Large Detachable 5 Gallon Water Tank - White
Average customer rating
4.5
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
172
4 Stars
49
3 Stars
5
2 Stars
2
1 Star
16
99%of customers recommend this product.
(
91 out of
92)
Customer Reviews for NewAir - Frigidaire 2-in-1 Evaporative Air Cooler and Fan, 350 sq. ft. with 4 Fan Speeds and Large Detachable 5 Gallon Water Tank - White
Customer Rating
2
Bad features
on September 9, 2020
Posted by: Nicks
from Los Angeles
This item could be much better if the cooling system will cool a few degrees I didn’t notice any cooling at all, vortex rotating fan stopped working on both units that I purchased two different house holds were being used. Not a great item on my opinion. Great customer service on return policy thank you support team.
Response from NewairBy NewAir, Customer Service, September 9, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great for my son's room!
on November 13, 2018
Posted by: Sharriel
from Kernersville, NC
Gender:Female
I pretty much found the perfect gift for my 15 year old son. My son gets horrible bloody noses every Fall/Winter from the dry air and he hates to sleep at night without a fan on so this is a HUGE win/win for us!! We have had this in his room for a few weeks as just the fan but over the past week have filled it with water since the air is so dry. I love this because it has a 5 gallon tank unlike the tiny humidifier we had been using over the years. I highly recommend this for you home or office!
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Momma Told Me
from Los Angeles, CA
Verified Purchase:Yes
When this evaporative cooler arrived we were a bit skeptical of how effectively it would cool compared to a window a/c or floor to window a/c unit. At half the price of what we had been looking into in the a/c range we simply didn't know what to expect. After reading many reviews we were convinced the dry inland Southern California temperatures would be a great test for an evaporative cooling solution. We also liked that this particular unit seemed as though it would be much lighter than a/c units, by comparison, and had a tall slender footprint for output and wide aerial cooling. There was less than 60 seconds of 'assembly' out of the box- honestly, reading the instructions and warnings took longer. I was really happy with how simple the filling process was for the tank, and how easy the unit was to situate in many areas of the room. We first tried the oscillating fan function, and were very impressed with how QUIET the fan function was. There was a decent amount of immediate air flow and we could easily sense the breeze from this unit even 15 feet away on a couch. Oh High the fan function is quite powerful and offers a good range of height in wind distribution thanks to the tower style. Now the manufacturer suggests optimal cooling of up to 250 sq ft, but we initially used this in a living room space with high ceilings, considerably larger. The evap cooling function worked effectively on a dry heat day of 83F, but worked most similar to an air conditioner would in our master bedroom, which is closer to 250 sq ft. In my opinions the dryer and hotter it is the bigger your impact will be. 75F to 80F external temp seems to be the sweet spot for that 'ahhh' room cooling with this evap cooler. We love the remote function, and in general this is just a very convenient and effective way to cool off efficiently for people who are primarily inhabiting a single room at a time and want to temperature control their environment.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hello Gidgey,
Thanks for being open and honest about your experience. Your feedback is what helps us improve our products and service every day.
Best wishes,
Thanks for being open and honest about your experience. Your feedback is what helps us improve our products and service every day.
Best wishes,
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hello Gidgey,
Thanks for being open and honest about your experience. Your feedback is what helps us improve our products and service every day.
Best wishes,
Thanks for being open and honest about your experience. Your feedback is what helps us improve our products and service every day.
Best wishes,
Written by a customer while visiting Newair
Posted by: Mad Scientist
from New Mexico
Verified Purchase:Yes
Had this less than a week so can't say much. It does the job it's meant to do. A bit difficult to see water level through dark indicator window. Could as easily been a lighter colour plastic. Thinking I need a longer hose from kitchen tap to fill reservoir. A whole-house swamp cooler allows pump to run without the fan. On this model, setting fan on 'silent' give filter time to get properly wet improving cooling performance. Keep in mind *no* evaporative cooler works well when air is humid.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your EC300W-FA. Thank You for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your EC300W-FA. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Posted by: DrSummer
from California
Verified Purchase:Yes
I love our new cooler! Having a remote control for this unit is really nice. We are able to set the timer, I think that is the coolest feature of the unit, besides it being tall and lightweight.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hello Dr. Summer,
We are very happy to learn that you love using your NewAir Frigidaire Evaporative Air Cooler. Please feel free to reach us at support@newair.com if you have any questions.
Best wishes,
We are very happy to learn that you love using your NewAir Frigidaire Evaporative Air Cooler. Please feel free to reach us at support@newair.com if you have any questions.
Best wishes,
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hello Dr. Summer,
We are very happy to learn that you love using your NewAir Frigidaire Evaporative Air Cooler. Please feel free to reach us at support@newair.com if you have any questions.
Best wishes,
We are very happy to learn that you love using your NewAir Frigidaire Evaporative Air Cooler. Please feel free to reach us at support@newair.com if you have any questions.
Best wishes,
Written by a customer while visiting Newair
Customer Rating
5
Works perfectly!
on October 10, 2018
Posted by: meadow123
from Billings, MT
Gender:Female
This worked perfectly for us! I would definitely recommend it to anyone looking for an air conditioner!
Response from NewairBy NewAir, Customer Service, December 14, 2018
Hello,
We appreciate your honest feedback! If you have any questions or concerns that we can help with, please email us at support@newair.com.
Thank you!
NewAir Appliances
We appreciate your honest feedback! If you have any questions or concerns that we can help with, please email us at support@newair.com.
Thank you!
NewAir Appliances
Written by a customer while visiting Newair
Posted by: Bria S
from Las Vegas
Verified Purchase:Yes
We first acquired the smaller evaporative cooler unit and loved it so much we were wheeling it from room to room. We just got this one in a few weeks ago and it cools nearly my entire upstairs area! It's been such a life savor living in the dry climate of the desert.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Customer Rating
5
We love this
on September 24, 2018
Posted by: Reiny Reyes
from New York
Gender:Female
I bought this portable Tower Fan With Evaporative Cooling for my daughter's bedroom and it was the best! Very easy to use and clean woorks like and ac for me and I am paying less in electric bill :) so glad I purchased this if you put it in the silent mode you won't even notice it is on my little ones love this so much.
I would recommend this to a friend!
Written by a customer while visiting Newair