Customer reviews from Newair
NewAir - Frigidaire 2-in-1 Evaporative Air Cooler and Fan, 350 sq. ft. with 4 Fan Speeds and Large Detachable 5 Gallon Water Tank - White
Average customer rating
4.5 out of 5
4.5
(244 Reviews)
Open Ratings Snapshot
Rating breakdown 244 reviews
5 Stars
172
4 Stars
49
3 Stars
5
2 Stars
2
1 Star
16
99%of customers recommend this product. 
(
91 out of 92
)
Best Buy Privacy Policy
Customer Reviews for NewAir - Frigidaire 2-in-1 Evaporative Air Cooler and Fan, 350 sq. ft. with 4 Fan Speeds and Large Detachable 5 Gallon Water Tank - White
Customer Rating
4 out of 5
4
Not perfect..
on June 14, 2019
Posted by: Charles
from Seattle, WA
Verified Purchase:Yes
I bought this because of the on and off heatwaves in the PNW area, which apparently doesn't believe in A/C. My apartment gets up to 77 degrees with the window open and the ceiling fan on, which is extremely uncomfortable for my cat and I, so i looked into portable A/C units. This is not as effective as those would be, which I knew before purchasing, at least in the sense that my apartment can only go maybe 2 degrees lower with this fan blowing (evaporative on or off). I enjoy the humidity it creates with the evaporative option on, but if it's already too hot inside then it just feels muggy. If you sit in front of the fan you will want to grab a blanket pretty quickly (but if you step away from it, you feel smothered by hot, stagnant air..) It's okay for my 200 sq ft studio as long as the temperature outside is 70 or lower, which is not perfect for these heatwaves getting up to 98.. Other reviews said it could cool off a small room, but it depends on how hot it is to begin with and airflow, etc. I would recommend it for casual use, like to cool yourself off directly but not to cool down an entire room. Looking for another apartment with A/C now..
Response from NewairBy NewAirCustomer ServiceJune 18, 2019
Thank you for sharing your opinion about the unit. Your review helps us improve our units and service. the unit is able to cool a room up down to 10°-30° once in the appropiate setting. The unit must be in an area that the Humidity level is lower than 40%, within a 250Sq ft or less, not more, and have a window or door open to improve air circulation. If these factors do not apply the unit will not cool at 100%. Also, this unit is not an A/C unit but an evaporative cooler.
Written by a customer while visiting Newair
Customer Rating
4 out of 5
4
Works fine so far.
on June 6, 2020
Posted by: Mad Scientist
from New Mexico
Had this less than a week so can't say much. It does the job it's meant to do. A bit difficult to see water level through dark indicator window. Could as easily been a lighter colour plastic. Thinking I need a longer hose from kitchen tap to fill reservoir. A whole-house swamp cooler allows pump to run without the fan.
On this model, setting fan on 'silent' give filter time to get properly wet improving cooling performance.
Keep in mind *no* evaporative cooler works well when air is humid.
Response from NewairBy NewAirCustomer ServiceJune 8, 2020
Hi, Thank you for taking the time to leave a review on your EC300W-FA. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Great evaporative cooler
on June 12, 2020
Posted by: Vijay
Verified Purchase:Yes
Great evaporative cooler. Even works great just as a fan. Only one improvement would be to have a button to turn off the LED lights. They are a little bright at night. But you can put a small book over it at night.
Response from NewairBy NewAirCustomer ServiceJune 15, 2020
Thank you for your feedback on this NewAir product and we are glad you enjoy using the NewAir AF-1000W. Thank you
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Beating the heat!
on July 20, 2020
Posted by: CCAN
from Connecticut
We received this cooling system just in time for the start of the heat wave. What good fortune! One room in our house is not air-conditioned and this Evaporative Air Cooler and Fan is working great to alleviate the heat, even without the ice packs! Definitely a good purchase thus far.
Response from NewairBy NewAir Customer ServiceJuly 21, 2020
Thank you for the 5-star review and for posting your comments in regard to this product EC300W-FA. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Frigidaire Evaporative Air Cooler and Tower Fan
on September 28, 2018
Posted by: ChrissyinCT
from Groton, CT
Gender:Female
I bought this product recently and I am so happy that i did. I was looking for an alternative to portable air conditioning. This thing is absolutely amazing. The fan has 4 speeds and the oscillating feature is great to spread air around the room. On high its still not too loud but loud enough for me to have that "drone" sound to sleep by. For the evaporative cooler part it has a very large water capacity 5 gallon tank, meaning you dont have to fill it so often. For my upstairs which is about 600 square feet total it did an amazing job of cooling down the rooms up there. It has water level indicator too so you know what the level is. Great remote control feature too so I do not have to get up and turn it down or off, I can do it from bed. I like that it has an air purifications system too and that it runs on a regular wall socket (120v/110 watts) so no electrical modifications to run it. I like that it has casters too so its easily moved around and it is all light enough to pick up and carry from room to room if you want to. Thanks also for including the remote battery! I love it! I used to have a New Air portable ac and I loved it so I am glad that I got this! Thanks so much for a quality product! I would highly recommend this to everyone who is looking for an evaporative cooler!
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
1 out of 5
1
Would not recommend
on July 14, 2020
Posted by: Anonymous
from Washington DC
Verified Purchase:Yes
It doesn’t cool any better than a regular fan, is it very loud and makes the air very wet! It couldn’t even cook my bedroom which is about 100 sq ft
Response from NewairBy NewAirCustomer ServiceJuly 15, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
1 out of 5
1
great features and affordable
on July 20, 2020
Posted by: Kay80
from Burlington, Washington
couldn't be happier with this product..remote control, quiet, various speeds, doesn't have an "ugly" appearance..YES I highly recommend this product~
Response from NewairBy NewAir Customer ServiceJuly 21, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
1 out of 5
1
Non effective appliance
on August 11, 2019
Posted by: #stillfeelingtheheat
from Salt Lake City
Verified Purchase:Yes
This product isn’t effective. There are better products out there for a much reasonable price.
Response from NewairBy NewAirCustomer ServiceAugust 12, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
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