Customer reviews from Newair
NewAir - Frigidaire 2-in-1 Evaporative Air Cooler and Fan, 350 sq. ft. with 4 Fan Speeds and Large Detachable 5 Gallon Water Tank - White
Average customer rating
4.5 out of 5
4.5
(244 Reviews)
Open Ratings Snapshot
Rating breakdown 244 reviews
5 Stars
172
4 Stars
49
3 Stars
5
2 Stars
2
1 Star
16
99%of customers recommend this product. 
(
91 out of 92
)
Best Buy Privacy Policy
Customer Reviews for NewAir - Frigidaire 2-in-1 Evaporative Air Cooler and Fan, 350 sq. ft. with 4 Fan Speeds and Large Detachable 5 Gallon Water Tank - White
Customer Rating
5 out of 5
5
Great Cooler!!
on August 4, 2020
Posted by: Jan H
from Dallas, TX
I am very happy with my evaporative cooler! What a difference it makes in warm weather!! I did have to contact support as the pump went out, but I spoke to Melissa in support via chat (which is super easy) and she was QUICK to replace the pump without a hassle!
Response from NewairBy NewAir, Customer Service, August 5, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this EC300W-FA. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
1 out of 5
1
NOT WORTH IT
on August 4, 2020
Posted by: TREY
from Texas
Verified Purchase:Yes
Doesn't stay cool long, Even after adding three bags of ice. Best to just by a portable ac unit and have it vented.
Response from NewairBy NewAir , Customer Service, August 5, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
1 out of 5
1
NOT WORTH IT
on August 4, 2020
Posted by: TREY
from Texas
Verified Purchase:Yes
Doesn't stay cool long, Even after adding three bags of ice. Best to just by a portable ac unit and have it vented.
Response from NewairBy NewAir, Customer Service, August 5, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
3 out of 5
3
so-so
on August 4, 2020
Posted by: xena
from Dillsburg,pa
bought 2 for my apartment...I live in Pennsylvania where the humidity is a killer...I wanted the "portable feature" primarily because I have limited electrical outlets(even using those electrical strip outlets with multiple plug-ins)...I was, and am still using the 3 standing fans from before, in additional to the 2 evaporative coolers I bought....the small ice packets supplied with each unit is not much of a factor in cooling the air...so I went out and bought these 10inx10in ice blocks...bought extra so I always have packs frozen and ready to go..still did not make the difference I was looking for...basically,i now have 2 glorified fans that require work....if you want the evaporator on, you will be removing the top and adding water(cold)...maybe not every day depending on your usage, but its not like flipping a switch and turning your fan on...again,i think if I didnt live in such a high humidity area,these coolers might have made the difference I was looking for....just remember, if you are adding ice cubes/ice packs, put those in first, then add your water
Response from NewairBy NewAir , Customer Care, August 5, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
3 out of 5
3
so-so
on August 4, 2020
Posted by: xena
from Dillsburg,pa
bought 2 for my apartment...I live in Pennsylvania where the humidity is a killer...I wanted the "portable feature" primarily because I have limited electrical outlets(even using those electrical strip outlets with multiple plug-ins)...I was, and am still using the 3 standing fans from before, in additional to the 2 evaporative coolers I bought....the small ice packets supplied with each unit is not much of a factor in cooling the air...so I went out and bought these 10inx10in ice blocks...bought extra so I always have packs frozen and ready to go..still did not make the difference I was looking for...basically,i now have 2 glorified fans that require work....if you want the evaporator on, you will be removing the top and adding water(cold)...maybe not every day depending on your usage, but its not like flipping a switch and turning your fan on...again,i think if I didnt live in such a high humidity area,these coolers might have made the difference I was looking for....just remember, if you are adding ice cubes/ice packs, put those in first, then add your water
Response from NewairBy NewAir, Customer Care, August 5, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Great Cooler!!
on August 4, 2020
Posted by: Jan H
from Dallas, TX
Verified Purchase:Yes
I am very happy with my evaporative cooler! What a difference it makes in warm weather!! I did have to contact support as the pump went out, but I spoke to Melissa in support via chat (which is super easy) and she was QUICK to replace the pump without a hassle!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this EC300W-FA. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this EC300W-FA. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
1 out of 5
1
NOT WORTH IT
on August 4, 2020
Posted by: TREY
from Texas
Doesn't stay cool long, Even after adding three bags of ice. Best to just by a portable ac unit and have it vented.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
3 out of 5
3
so-so
on August 4, 2020
Posted by: xena
from Dillsburg,pa
Verified Purchase:Yes
bought 2 for my apartment...I live in Pennsylvania where the humidity is a killer...I wanted the "portable feature" primarily because I have limited electrical outlets(even using those electrical strip outlets with multiple plug-ins)...I was, and am still using the 3 standing fans from before, in additional to the 2 evaporative coolers I bought....the small ice packets supplied with each unit is not much of a factor in cooling the air...so I went out and bought these 10inx10in ice blocks...bought extra so I always have packs frozen and ready to go..still did not make the difference I was looking for...basically,i now have 2 glorified fans that require work....if you want the evaporator on, you will be removing the top and adding water(cold)...maybe not every day depending on your usage, but its not like flipping a switch and turning your fan on...again,i think if I didnt live in such a high humidity area,these coolers might have made the difference I was looking for....just remember, if you are adding ice cubes/ice packs, put those in first, then add your water
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
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