Customer reviews from Samsung US
Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Average customer rating
4.3
(222 Reviews)
Rating breakdown 222 reviews
5 Stars
142
4 Stars
41
3 Stars
13
2 Stars
8
1 Star
18
84%of customers recommend this product.
(
125 out of
148)
Customer Reviews for Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Customer Rating
2
Dissatisfied
on September 6, 2025
Posted by: kpowell86
from Texas
Two years into owning this microwave it stopped working. We had to take it completely apart and replace the magnitron-it took painstakingly long to troubleshoot what and how to fix it, but Samsung customer service is horrendous, and it was easier than dealing with the company. This microwave may
be more esthetically pleasing than our old one, but what good are looks without function? Terrible buy, Samsung should stick to televisions.
be more esthetically pleasing than our old one, but what good are looks without function? Terrible buy, Samsung should stick to televisions.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy SEA Care, September 8, 2025
We understand how you feel about your microwave falling behind your expectations, kpowell86. For any other concerns, don't hesitate to contact us using the options listed below, as we are eager to assist you in the best way possible. 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number (1150645942) to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number (1150645942) to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
A Microwave that doesn't Microwave
on August 4, 2021
Posted by: 17KB
i have owned this product for less than a week and the microwave function completely stopped after three uses.
i tried all of the recommended fixes, and nothing works. presently have to wait a week to have a technician come to assess the problem. even better? i get to unmount this beast less than a month getting it above my range.
looks really nice, but essentially this has turned in a very expensive clock/timer.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, August 5, 2021
I know how annoying it can be when you have to wait for a resolution to an issue. We would like to thank you for your patience while this symptom is addressed. If you would like updates on your repair or the process. You can speak with our Social Media team by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143578033
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143578033
Written by a customer while visiting Samsung US
Customer Rating
3
Feature packed microwave
on June 27, 2022
Posted by: Tobago_88
from Phoenix, AZ
[This review was collected as part of a promotion.] This microwave has a lot of features and makes any ordinary microwave seem dated. I love that you can bake, air fry, and microwave meals in one appliance. The baking does take a bit longer and can be a bit awkward to use due to the space constraints. The only negative feedback I have is that the door hinge makes an annoying squeaking sound when opened. Overall I'm happy with my purchase.
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy Angelica, Samsung Care, June 29, 2022
Hello Tobago_88,
Thank you for reaching out. We appreciate you informing us that you're happy with your Samsung microwave; however, the door hinge makes a squeaking sound when opened. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144647181
Thank you, and stay safe!
-Angelica
Thank you for reaching out. We appreciate you informing us that you're happy with your Samsung microwave; however, the door hinge makes a squeaking sound when opened. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144647181
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
MicroWave and More
on May 11, 2023
Posted by: Mmjcmk1139
from Spartanburg, SC
[This review was collected as part of a promotion.] I bought this 3 weeks ago and it works so well with my Samsung induction range. Cooking in the microwave is a snap and there are some many predefined settings it will take me all spring and summer to figure out. Convection works great and the heat is very evenly distributed, and the food turns out great. Only wish that it had some quick on buttons for 1-5 minutes. The Wi-Fi works great, and it is integrated with the range, so the fan turns on automatically when cooking on the stove.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than expected
on March 5, 2021
Posted by: Kevin
from Lebanon,PA
i am doing more with this microwave than i thought i would. it works great and it looks outstanding in the kitchen. i like the different functions but i am still learning. made great tasting food so far. hood and lights even work with the smart things app as well as the clock sync. don't know why there are so many bad reviews. glad i bought this.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung micro convection
on October 26, 2022
Posted by: Patty
from Arizona
[This review was collected as part of a promotion.] This had all the features we wanted and a good price. I wish it came with better instructions. Still trying to figure out defrost options and convection. It’s a great microwave and that part is intuitive.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful to look at and has great features!
on November 2, 2021
Posted by: confie
from Shingle Springs, CA
[This review was collected as part of a promotion.] I have had my Smart Over-the-Range Microwave with Convection & Slim Fry for almost a year now. It took me a while to get used to the electronics, but I now love it. I use it more than I use my regular Smart Samsung dual door stove and oven,(which I also love). I really like the SmartThings App…I can program the mode and cooking temps and time from my smart phone, and it alerts me when finished cooking. I would purchase again!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Carrie Galvan, samsungcare, January 4, 2022
We are remarkably grateful you feel this way about the over-the-range microwave. We appreciate you being a Samsung customer. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Microwave
on June 17, 2025
Posted by: Katy
Paint chipping off even the letters are fall off. Looks horrible.
Response from Samsung USBy SEA Care, June 17, 2025
Good day,
We want you to have a hassle-free experience with your microwave. Allow us to help you.
Here are instructions on how to clean the exterior of your microwave. Please refer to page 65 of the unit's manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214155447837/O_MC17T8000CS_AA_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149619149, to help our team pull up your information when you message us.
Have a great day.
-John
We want you to have a hassle-free experience with your microwave. Allow us to help you.
Here are instructions on how to clean the exterior of your microwave. Please refer to page 65 of the unit's manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214155447837/O_MC17T8000CS_AA_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149619149, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US