Customer reviews from Samsung US
Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Average customer rating
4.3
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
138
4 Stars
39
3 Stars
12
2 Stars
7
1 Star
14
86%of customers recommend this product.
(
119 out of
138)
Customer Reviews for Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Customer Rating
3
No use directions.
on December 26, 2024
Posted by: Bgmoss
from Toledo,ohio
Terrible install directions. No use directions. Smells like burning rubber. Pretty sure its about to break or burn hoise down
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy Samsung Care, December 31, 2024
Greetings
It's frustrating when things don't seem right with the Samsung microwave. We are here to help.
I have shared the installation guide of this model. Feel free to visit the link and review it to ensure that proper installation was done.
https://downloadcenter.samsung.com/content/EM/202109/20210929171525334/MC17T8000CS_AA_DE68-04129D-01_EN_210325.pdf
I also have shared this model's user manual link below. You may turn to page 74 for actions to take for a burning smell.
https://downloadcenter.samsung.com/content/UM/202404/20240418151305961/O_MC17T8000CS_AA_EN.pdf
In addition, I have shared a Samsung link where you can request a repair for your microwave if need be.
Repair Services:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148047673 to help our team pull up your information.
Leo
It's frustrating when things don't seem right with the Samsung microwave. We are here to help.
I have shared the installation guide of this model. Feel free to visit the link and review it to ensure that proper installation was done.
https://downloadcenter.samsung.com/content/EM/202109/20210929171525334/MC17T8000CS_AA_DE68-04129D-01_EN_210325.pdf
I also have shared this model's user manual link below. You may turn to page 74 for actions to take for a burning smell.
https://downloadcenter.samsung.com/content/UM/202404/20240418151305961/O_MC17T8000CS_AA_EN.pdf
In addition, I have shared a Samsung link where you can request a repair for your microwave if need be.
Repair Services:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148047673 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
3
Keypad not illuminated
on January 15, 2025
Posted by: pfte
I like this unit although it is a little difficult to learn how the functions work. But the biggest drawback is with the control panel itself. The time display is so bright, I have to shield my eyes to see the keypad; however if the keypad were back lighted this might not be a problem.
Response from Samsung USBy Rainly, Samsung Care, January 16, 2025
Greetings,
We value our customers' feedback, and I can understand that anyone would be disappointed if they had to endure this experience. We are here to assist you.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Thank you for choosing Samsung and have a great day!
^Rainly
We value our customers' feedback, and I can understand that anyone would be disappointed if they had to endure this experience. We are here to assist you.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Thank you for choosing Samsung and have a great day!
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
It has all the features plus air fryer.
on January 17, 2025
Posted by: Stony
[This review was collected as part of a promotion.] I bought the unit 2 years ago and we are very happy with it!
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features Great Oven
on January 17, 2025
Posted by: HappyHome
[This review was collected as part of a promotion.] Great Microwave/oven
I love that you can lock the keypad and the remote capability. These are great safety features for kids, different abled adults and seniors.
I love that you can lock the keypad and the remote capability. These are great safety features for kids, different abled adults and seniors.
Written by a customer while visiting Samsung US
Customer Rating
2
Dissappointed
on January 20, 2025
Posted by: SimpleHome
from Trumbull, Ct
Lasted under 2 years. A microwave at this price point should last a while without issues and if it breaks samsung should stand behind there product for more than 1 year.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 21, 2025
Greetings,
Thank you for sharing your sentiments about the experience you had with your Samsung microwave. Allow us to assist you.
We want to speak with you about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to contact us using the options below. We look forward to assisting you as best we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148212730, which will help our team pull up your information.
^Rainly
Thank you for sharing your sentiments about the experience you had with your Samsung microwave. Allow us to assist you.
We want to speak with you about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to contact us using the options below. We look forward to assisting you as best we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148212730, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
recommended not to get Samsung
on February 28, 2025
Posted by: BJoy
I bought this about 3 1/2 - 4 years ago and the door latch is now broken. Local repair people tell me they either don't work on Samsung because it's so long and so hard to get repair parts, and I will have to replace the whole door, so getting a new microwave will be cheaper. I will get a new microwave and it definitely won't be Samsung, nor will any of the other appliances I'm looking at
No, I would not recommend this to a friend.
Response from Samsung USBy SEA Care, February 28, 2025
Hello BJoy,
We are aware of the significance of having a functional microwave at home. We'd be delighted to speak with you directly and discuss the assistance we can provide. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148506539) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We are aware of the significance of having a functional microwave at home. We'd be delighted to speak with you directly and discuss the assistance we can provide. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148506539) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
4
Nice features easy to keep clean.
on March 6, 2025
Posted by: Almeier911
from Naples Florida
[This review was collected as part of a promotion.] I bought this to replace one that would not shut off if it was plugged in. So far this one is doing a great job. All the pre-programmed settings are a bit overwhelming but they do work.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great look
on March 14, 2025
Posted by: Leslie
[This review was collected as part of a promotion.] I bought this two months ago and I love it.
Great buy
Great buy
Written by a customer while visiting Samsung US