Customer reviews from Samsung US
Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Average customer rating
4.3
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
138
4 Stars
39
3 Stars
12
2 Stars
7
1 Star
14
86%of customers recommend this product.
(
119 out of
138)
Customer Reviews for Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Customer Rating
4
Endless cooking options!
on October 29, 2024
Posted by: MichaelJ
from Athens, GA
[This review was collected as part of a promotion.] I've had this microwave for about a year now and it still looks great. It has so many options for cooking that I'm always having to look up videos how to use for certain foods. It pretty much cooks everything and anything to your liking.
My only complaint would be the microwave option itself has recently began to periodically not heat up things at all or it will barely warm food after 10 minutes of running. It doesn't happen all is time which I really don't understand but other then that I love it.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Multi Function Micro
on October 29, 2024
Posted by: Angelo 3
from Maryland
[This review was collected as part of a promotion.] So far so good, microwave works great , includes smart controls , wifi app, pre-programable functions for quick heating. Great design and style multi function air fryer and microwave.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
First Samsung appliance for me!
on November 1, 2024
Posted by: JohnL
from Knoxville, TN
[This review was collected as part of a promotion.] First Samsung appliance for me. Hopefully they are as good as their phones. Love everything about it so far! Ordered Samsung's all in one washer/dryer as well. Looking forward to using both!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good deal
on November 3, 2024
Posted by: Kitchen guy
from Atlanta, GA
[This review was collected as part of a promotion.] Bought two months ago/. Works well/. Quiet, easy to clean except for the fingerprints.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible machine!
on November 5, 2024
Posted by: AA Cook
from Ann Arbor, MI
Can't select temperature nor cooking time in Convection mode! There is NO up and down "button." refered to for selecting temp and cooking time. We could not be sorrier for this purchase!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Care, November 6, 2024
Hi AA Cook,
We can feel your disappointment with this microwave. We are here to assist you.
Please see page 53 of the user manual on how to set the temperature and cooking time when using Convection mode.
https://downloadcenter.samsung.com/content/UM/202404/20240418151305961/O_MC17T8000CS_AA_EN.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147653063), and it will help our team pull up your information.
^Rodel
We can feel your disappointment with this microwave. We are here to assist you.
Please see page 53 of the user manual on how to set the temperature and cooking time when using Convection mode.
https://downloadcenter.samsung.com/content/UM/202404/20240418151305961/O_MC17T8000CS_AA_EN.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147653063), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible quality , don’t buy this brand
on December 4, 2024
Posted by: Teodora
from Huntington Beach,Ca
[This review was collected as part of a promotion.] Since I bought it , did not warm properly, but I was told by the Samsung repairman ( that come to fix my Samsung fridge who quit on me after just 3 years . Also the fridge is rusting and Samsung rep said is a cosmetic issue and they don’t fix it ) .
So , the microwave doesn’t warm anymore after just a year and a half .
So , the microwave doesn’t warm anymore after just a year and a half .
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 10, 2024
Hi Teodora,
It's disappointing when your Samsung microwave doesn't work as expected. We are here to assist you.
I have shared a Samsung link below to help with your experience with the microwave.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance with your microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147883174 to help our team pull up your information.
Leo
It's disappointing when your Samsung microwave doesn't work as expected. We are here to assist you.
I have shared a Samsung link below to help with your experience with the microwave.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance with your microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147883174 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
This is my second unit the first one is working.
on December 21, 2024
Posted by: Rayan
I got this microwave unit and was installed by a contractor. Started to use it today, it works when you heat a beverage for a minute or so but when we used the bake function after 10 minutes at 350 degrees the circuit fuse blew out so turned the microwave off and reset the tripped fuse at the panel and turned the microwave on for second time and it happened again. Any recommendations?
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Odd disabilities and terrible installers
on December 25, 2024
Posted by: UnhappyInMyKitchen
from Jacksonville, FL
I don't like giving reviews because someone always thinks they can follow up and fix it. It's just a hassle.
An inset over-the-stove, wall unit with a door handle on the side, not on the front or the bottom. Don't install it next to a wall, you're fingers won't fit to open the door.
To add insult to injury, it was installed incorrectly, twice.
The first time, they crushed in the bottom. The housing for the light over the stove must be made of pie plate foil.
The second time is wasn't level.
The first time, they crushed in the bottom. The housing for the light over the stove must be made of pie plate foil.
The second time is wasn't level.
It's also not clear whether the clock can be set to PM or whether it can cook at a lower level, 40%, 60%' etc.
You need be able to read microprint on the door or memorize a table of codes to autocook anything. A1ok2okStart
Lastly, it takes longer to heat. My old microwave was 1200W and 1 minute was more than enough to heat a cup of coffee.
You need be able to read microprint on the door or memorize a table of codes to autocook anything. A1ok2okStart
Lastly, it takes longer to heat. My old microwave was 1200W and 1 minute was more than enough to heat a cup of coffee.
I would recommend this to a friend!
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy Samsung Care, December 27, 2024
Greetings!
It sounds like you've been dealing with a lot of frustration with the microwave. Let us help.
I have shared this model's user manual link below. Please visit the link and turn to page 29 to adjust the clock setting from using the 24-hour format to the 12-hour format that uses AM and PM.
https://downloadcenter.samsung.com/content/UM/202404/20240418151305961/O_MC17T8000CS_AA_EN.pdf
On the same user manual, turn to page 52 for steps or instructions to change the power level of increments of 10 (from 10% - 100%). You may use a 100% power level to heat a cup of coffee.
You may save the user manual link so you have a record of when to use the autocook, you need not memorize but consult with the user manual for using the autocook feature. Autocook is found on pages 40 - 49.
I have shared a Samsung link below if you wish to schedule an appointment for your microwave.
Repair Services:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148017410 to help our team pull up your information.
Leo
It sounds like you've been dealing with a lot of frustration with the microwave. Let us help.
I have shared this model's user manual link below. Please visit the link and turn to page 29 to adjust the clock setting from using the 24-hour format to the 12-hour format that uses AM and PM.
https://downloadcenter.samsung.com/content/UM/202404/20240418151305961/O_MC17T8000CS_AA_EN.pdf
On the same user manual, turn to page 52 for steps or instructions to change the power level of increments of 10 (from 10% - 100%). You may use a 100% power level to heat a cup of coffee.
You may save the user manual link so you have a record of when to use the autocook, you need not memorize but consult with the user manual for using the autocook feature. Autocook is found on pages 40 - 49.
I have shared a Samsung link below if you wish to schedule an appointment for your microwave.
Repair Services:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148017410 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US