Customer reviews from Samsung US
Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Average customer rating
4.3
(222 Reviews)
Rating breakdown 222 reviews
5 Stars
142
4 Stars
41
3 Stars
13
2 Stars
8
1 Star
18
84%of customers recommend this product.
(
125 out of
148)
Customer Reviews for Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Customer Rating
5
Love the WiFi connection
on September 9, 2024
Posted by: Tabor
[This review was collected as part of a promotion.] We are in love with it! We still had the appliances our house came with so it was finally nice having something new and it obviously works way better/ faster!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Multi functional
on September 10, 2024
Posted by: Hot sauce
[This review was collected as part of a promotion.] Excellent product. Easy to install and operate. Wi-Fi capable is handy
Written by a customer while visiting Samsung US
Customer Rating
5
GreatMicrowave
on September 13, 2024
Posted by: MKToday
from Boiling Springs, SC
[This review was collected as part of a promotion.] Very easy to use and the app makes it work great with all the food that it will make. Very consistent microwave and like the fact that you can stop the turntable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I do not recommend
on September 21, 2024
Posted by: Miscue
I immediately had buyers remorse. Very difficult to use. Cannot add to cooking times other than +30 seconds.
Timer cannot be used while oven is in use. Features are difficult also.
Timer cannot be used while oven is in use. Features are difficult also.
Response from Samsung USBy SEA Care, September 23, 2024
Hi there,
Brand-new appliances can sometimes be challenging to use. Let us help you with the microwave.
Please see the "Using your microwave oven" section on pages 31 -59 of the user's manual to help you operate the microwave.
Manual
https://downloadcenter.samsung.com/content/UM/202404/20240418151305961/O_MC17T8000CS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147550323 to help our team pull up your information.
Have a great day.
^Aloe
Brand-new appliances can sometimes be challenging to use. Let us help you with the microwave.
Please see the "Using your microwave oven" section on pages 31 -59 of the user's manual to help you operate the microwave.
Manual
https://downloadcenter.samsung.com/content/UM/202404/20240418151305961/O_MC17T8000CS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147550323 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
4
Give me better instructions
on September 30, 2024
Posted by: AlMo
[This review was collected as part of a promotion.] The unit functions just fine but I wish I could find a better operations manual. There are so many hidden features that are not properly explained in the available literature.
Written by a customer while visiting Samsung US
Customer Rating
4
Stylish Modern Microwave
on September 30, 2024
Posted by: spacegunner
from Southern California
[This review was collected as part of a promotion.] So far so good. Heats up well. Great styling, looks really good. Only complaint is that I wish the interior light was a bit brighter to see my food heating up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Okay microwave
on October 28, 2024
Posted by: Nick12
from Porter Texas
[This review was collected as part of a promotion.] We've had this microwave since 07/2023, it has a couple of things that could be improved but overall it's a good microwave.
Difficult to understand all the features and settings.
Fan switch is easy to hit accidentally turning on the vent fan.
Air fry option is useless.
Difficult to understand all the features and settings.
Fan switch is easy to hit accidentally turning on the vent fan.
Air fry option is useless.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy SEA Care, October 30, 2024
Nick12, we want you to enjoy using your microwave. Allow us to help you.
To minimize automatic fan operation, we recommend you use adequately sized cookware and use high heat on surface units only when necessary.
Please see page 14 under the "CRITICAL USAGE WARNINGS(4th bullet)," and pages 31 to 59 under the " Using the microwave oven" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202404/20240418151305961/O_MC17T8000CS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147638410) to help our team pull up your information.
Have a great day.
^Camille
To minimize automatic fan operation, we recommend you use adequately sized cookware and use high heat on surface units only when necessary.
Please see page 14 under the "CRITICAL USAGE WARNINGS(4th bullet)," and pages 31 to 59 under the " Using the microwave oven" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202404/20240418151305961/O_MC17T8000CS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147638410) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
Endless cooking options!
on October 29, 2024
Posted by: MichaelJ
from Athens, GA
[This review was collected as part of a promotion.] I've had this microwave for about a year now and it still looks great. It has so many options for cooking that I'm always having to look up videos how to use for certain foods. It pretty much cooks everything and anything to your liking.
My only complaint would be the microwave option itself has recently began to periodically not heat up things at all or it will barely warm food after 10 minutes of running. It doesn't happen all is time which I really don't understand but other then that I love it.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US