Customer reviews from Samsung US
Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Average customer rating
4.3
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
138
4 Stars
39
3 Stars
12
2 Stars
7
1 Star
14
86%of customers recommend this product.
(
119 out of
138)
Customer Reviews for Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Customer Rating
1
Awful in form and function. Stupidly designed
on February 2, 2024
Posted by: JGREENE
from Washington DC are
I hate this microwave. It is hard to believe that anyone who designed ever used or installed it. It heats stuff more slowly than the 20 year old, supposedly lower power microwave it replaced. The buttons are awful in multiple ways. First, you have to push above each button for it to register. Second, they're on the door, so when we open it we frequently accidentally press buttons. Third, there is quick-cook button, every thing takes multiple pushes. The design is just as stupid. It's hinged so far on the side that if it butts up against anything you need at least 2" clearance, which leaves a gap. We put it about 1 1/2" and it opens most of the way, but not completely. I never thought I'd have strong feelings about a microwave, but I do about this one - it's awful. Don't buy it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 5, 2024
Hi JGREENE,
We understand your frustration about your microwave. Let us help you.
Please check out the manual link below for assistance with your microwave, which heats food slowly. Go to page 71 and scroll down to "Heating is weak or slow" for instructions.
User manual.
https://downloadcenter.samsung.com/content/UM/202309/20230914131323571/O_MC17T8000CS_AA_EN.pdf
We would love to speak to you directly so we can provide more assistance with your microwave.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146816617) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand your frustration about your microwave. Let us help you.
Please check out the manual link below for assistance with your microwave, which heats food slowly. Go to page 71 and scroll down to "Heating is weak or slow" for instructions.
User manual.
https://downloadcenter.samsung.com/content/UM/202309/20230914131323571/O_MC17T8000CS_AA_EN.pdf
We would love to speak to you directly so we can provide more assistance with your microwave.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146816617) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
All in one microwave
on February 18, 2024
Posted by: 4deb
[This review was collected as part of a promotion.] I love the microwave. It is perfect for a single person., It's much more efficient at baking and convection, then using a big oven… it has all of the features one could ask for
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Door Latch broke!
on March 3, 2024
Posted by: Door Latch broke
from Lafayette, Indiana
Worked great for over a year and the Door Latch broke! debating if I want to continue with Samsung or not
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy SEA Care, March 4, 2024
Hi there,
We want to ensure that our appliances are in good condition. To help you check the availability and compatibility of your microwave's door latch, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146913968 to help our team pull up your information.
Have a great day.
^Aloe
We want to ensure that our appliances are in good condition. To help you check the availability and compatibility of your microwave's door latch, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146913968 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Just another hassle - BEWARE!
on March 5, 2024
Posted by: Tim H
I wish I could say that I love this microweave, but it's been a hassle since it bought. The microwave works when it wants to. The exhaust fan doesn't work when something is in the microwave. It makes a loud rattling noise when you set it to bake at 400 or above. Yesterday, while cooking something with the slim fry feature, the microwave stop working for about 30 mins - I'm assuming it over heated. And the worst part about it is trying to get it repairied will probably be more of hassle.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, March 7, 2024
Hi Tim H,
We aim to ensure that the microwave is working efficiently. Let us get the microwave back on track.
Here is a link to help you with the microwave. Please follow the steps and click the hyperlinks for further assistance.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Here is a link to help you with microwave noise. Please see the "Rattling" section, follow the steps, and click the hyperlinks for further help.
Samsung microwave is making unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146927796 to help our team pull up your information.
Have a great day.
^Aloe
We aim to ensure that the microwave is working efficiently. Let us get the microwave back on track.
Here is a link to help you with the microwave. Please follow the steps and click the hyperlinks for further assistance.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Here is a link to help you with microwave noise. Please see the "Rattling" section, follow the steps, and click the hyperlinks for further help.
Samsung microwave is making unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146927796 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent features
on March 25, 2024
Posted by: Scott
[This review was collected as part of a promotion.] I bought this microwave after doing extensive research and have found it to be everything that I wanted. The features are a real plus and having wifi capabilities is very nice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product
on March 29, 2024
Posted by: Santana
from Washington
I really wanted to love this microwave/convection combo but unfortunately I hate it, to the point where I’m getting rid of it after owning it for a few months. The actual convection part works ok but takes FOREVER to heat up (just as long as my regular oven) which is fine if you don’t have an oven or need a secondary but if your just wanting something to cook up small things quickly this isn’t it as good as a countertop version. The slim fry is worthless unless your cooking the items on the preset list, if your cooking something not on that list (frozen Tequitos for example) you have no idea what preset option will work. I tried to use the grill function once and it would have been faster/easier to cook on the stove. Lastly (and the worst feature) is the actual microwave. I replaced a 15yr old microwave with this Samsung and it’s much less powerful then my old one ,the food constantly comes out cold. I have to cook things 2x longer than my older microwave which is ridiculous. If the package says cook for 60 seconds you have to almost guess as to how long you really need (90 seconds? 2 minutes? Who knows). Overall I hate using this thing. It’s nice to have a secondary oven but I would rather have the countertop version and a microwave that actually heats things up
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, April 1, 2024
Brand-new appliances can be challenging to use, Santana. Let us help you with the microwave.
Please follow the steps on the link below to help you with the microwave.
Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Please see the items below in the user's manual and follow each instruction.
1. Using your microwave oven on pages 31 - 59.
2. Cookware guide on pages 60 - 61.
3. Cooking guide on pages 62 - 64.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230914131323571/O_MC17T8000CS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147002154 to help our team pull up your information.
Have a great day.
^Aloe
Please follow the steps on the link below to help you with the microwave.
Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Please see the items below in the user's manual and follow each instruction.
1. Using your microwave oven on pages 31 - 59.
2. Cookware guide on pages 60 - 61.
3. Cooking guide on pages 62 - 64.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230914131323571/O_MC17T8000CS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147002154 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
Best purchase
on April 25, 2024
Posted by: Mom1015
from Miami
Amazing !!! Love all the functions Best purchase
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Rengeoven.
on June 15, 2024
Posted by: Frodriguez5939
Keep broken first was the transformer or something like that, and later a humidity sensor. And now won't heat again. What a bad product in my personal opinion.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
3
Response from Samsung USBy Samsung Care, June 17, 2024
Greetings!
It is disappointing when products don't live up to their expected durability and performance. We want to help you.
I have shared a Samsung link below that will help with your experience with the microwave.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147244254 to help our team pull up your information.
Leo
It is disappointing when products don't live up to their expected durability and performance. We want to help you.
I have shared a Samsung link below that will help with your experience with the microwave.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147244254 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US