Customer reviews from Samsung US
Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Average customer rating
4.3
(224 Reviews)
Rating breakdown 224 reviews
5 Stars
144
4 Stars
41
3 Stars
13
2 Stars
8
1 Star
18
85%of customers recommend this product.
(
126 out of
149)
Customer Reviews for Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Customer Rating
5
Intelligent design
on September 6, 2023
Posted by: Vakeropr
from Virginia
[This review was collected as part of a promotion.] Easy to use and clean. It also let's me know on my TV when food is ready!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Frustrating
on November 17, 2023
Posted by: Duke
[This review was collected as part of a promotion.] Spent hours trying to connect it to internet. Never could. Supposed to be able to register it and operate it using iPhone. So frustrated, haven't tried using it yet.
Response from Samsung USBy SEA Care, November 17, 2023
Duke, we understand how you feel and are here to help you connect your phone to the Smart Control feature of the microwave.
Please see pages 23 to 24 under the "Smart Control" and page 28, "Auto Connectivity" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230914131323571/O_MC17T8000CS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146536158) to help our team pull up your information.
Have a great day.
^Camille
Please see pages 23 to 24 under the "Smart Control" and page 28, "Auto Connectivity" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230914131323571/O_MC17T8000CS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146536158) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Bad microowen
on November 30, 2023
Posted by: Juan
from Winter haven
[This review was collected as part of a promotion.] Only I have 2 months with micro Owen and now no working
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 30, 2023
Juan, we understand how important it is to have a working microwave. Let us get this back on track.
Below is a link to help you diagnose why your microwave is not working. Please click on the embedded words.
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146582353) to help our team pull up your information.
Have a great day.
^Camille
Below is a link to help you diagnose why your microwave is not working. Please click on the embedded words.
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146582353) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
No instructions on using its features
on December 2, 2023
Posted by: Steve
[This review was collected as part of a promotion.] I am very happy with the purchase unfortunately it's difficult using it to its utmost, total lack of directions makes it not as useful as it could be
Response from Samsung USBy Samsung Care, December 4, 2023
We understand the difficulty of having an appliance without instructions on how to use its features, Steve. We're here to assist.
Below is the user manual link for your model. See pages 31-59 for information about using your microwave oven.
https://downloadcenter.samsung.com/content/UM/202309/20230914131323571/O_MC17T8000CS_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146597064) to help our team pull up your information when you message us.
Thank you.
-Angelica
Below is the user manual link for your model. See pages 31-59 for information about using your microwave oven.
https://downloadcenter.samsung.com/content/UM/202309/20230914131323571/O_MC17T8000CS_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146597064) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Wry hi-tech microwave
on December 5, 2023
Posted by: ApplGuy
from Philly
[This review was collected as part of a promotion.] More features than any other microwave I’ve ever used. Love the Smart things app set the microwave up. Very satisfied.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
good
on January 18, 2024
Posted by: west
[This review was collected as part of a promotion.] fast and powerful…. set up an install was easy cool under light
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Rainly, Samsung Care, January 19, 2024
Greetings,
We are happy to know that you love the Samsung microwave, and we appreciate you taking the time to write us a review.
Thank you for choosing Samsung and have a great day!
^Rainly
We are happy to know that you love the Samsung microwave, and we appreciate you taking the time to write us a review.
Thank you for choosing Samsung and have a great day!
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
4
Nice
on January 18, 2024
Posted by: Aims
[This review was collected as part of a promotion.] Lots of room inside and has opinions so it heats up things correctly
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on January 18, 2024
Posted by: Smiley
[This review was collected as part of a promotion.] We absolutely love it, easy to install. Tip notch quality. Love the many cooking options.
Written by a customer while visiting Samsung US